MINDBODY vs. SportsPlus

MINDBODY excels in areas that rely on the "bread and butter" of its design: scheduling, member management, and payment processing. Overall as a fitness center management solution, MINDBODY is by far the best product we have used and they have evolved their capabilities in good alignment with our needs as well.

Incentivized

If you are looking for a team app for all organization teams SportsPlus works well. This is not for you if you are looking for just one team. Also this integrates well with registration and payment collection. This works best if you can use it to manage all areas of your club. The more you can use the better value you will get out of it.

• MindBody does a great job of sending out reminder emails to clients so they do not miss a class.
• MindBody does a great job at giving instructors a fast and easy way to check in clients and to see who is all signed up for their classes for the week.
• MindBody has a great payroll feature. All you have to do is set the dates and it generates a nicely laid out PDF of all the classes you taught during that time period and what you have made from them.

• Registration and payment processing is good.
• Mobile app is included for all players at no extra cost.

• There is so much functionality and not enough accountability. I wish there were more tracking of all transactions done on the clients or operations end to be able to review history and learn from mistakes.
• The MINDBODY branded app connection needs more attention.
• Please add a covid vaccination checker to the application (not just to use in the web browser). It has taken way too long to get this feature.

Incentivized

• I had a couple of parents who had some initial problems with their accounts, which eventually got fixed.
• Few times the mobile app notifications arrived later.
• Sometimes it is confusing to switch between the mobile app and mobile browser view for certain confirmations.

Settings are often buried, user interface rules vary depending on whether it's a newer feature or an older one. From daily usage, people learn how it works and get used to it, but it's not something someone could just pick up without any training or hand-holding.

Incentivized

Constant errors and TERRIBLE PRODUCT support

Fails at everything form availability to reliability.

MINDBODY support takes forever to get back to you via email in my experience. The process is not as simple as it was back when they had the chat feature. I really wish they would bring that back! Most items are normally some weird glitch that they can fix in minutes but you have to wait days now.

Incentivized

Sometimes it took time to resolve non-urgent issues.

MINDBODY is really the only system of its kind that is widely used by fitness and yoga studios. Its app is the industry standard for looking up and signing up for classes, so most students rely on it exclusively. If there were another viable alternative it would have to promise more ease of use and intuitive backend.

Incentivized

SportsPlus is cost efficient when compared to others and it worked well in our initial evaluation which made it easy to go with SportsPlus.

Constant errors and ZERO support from the company.

• I've had agents help me set something up that ended up costing time and money because it was done wrong. [In my experience], less senior agents need to stop guessing or going with "I think so" and talk to a senior agent to make sure what they are telling the client is correct.
• The app is good exposure.

• It has worked very well for us, and we use it regularly.