What users are saying about
53 Ratings
This review does not include a rating.
53 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.1 out of 100
This review does not include a rating.

Likelihood to Recommend

MINDBODY

MINDBODY is best used by a fitness or yoga center with many classes daily and the need to manage students and memberships all in one place. It will also track hours taught instructors and the classes that each student takes. Individual trainers or professionals will likely not need the advanced features for a small studio or private practice and may find it more cumbersome than helpful.
Anonymous | TrustRadius Reviewer

Virtuagym

No answers on this topic

Pros

MINDBODY

  • MindBody does a great job of sending out reminder emails to clients so they do not miss a class.
  • MindBody does a great job at giving instructors a fast and easy way to check in clients and to see who is all signed up for their classes for the week.
  • MindBody has a great payroll feature. All you have to do is set the dates and it generates a nicely laid out PDF of all the classes you taught during that time period and what you have made from them.
Anonymous | TrustRadius Reviewer

Virtuagym

No answers on this topic

Cons

MINDBODY

  • Some processes are not initially intuitive and take some training to learn.
  • The price could be a little lower to help small business owners succeed.
  • Some sort of alert when a client creates a profile and already has one.
  • A way to view which clients haven't signed a waiver when logged into the staff computer.
Samantha Martin | TrustRadius Reviewer

Virtuagym

No answers on this topic

Usability

MINDBODY

MINDBODY 6.0
Based on 2 answers
Settings are often buried, user interface rules vary depending on whether it's a newer feature or an older one.From daily usage, people learn how it works and get used to it, but it's not something someone could just pick up without any training or hand-holding.
Andre Yeu | TrustRadius Reviewer

Virtuagym

No score
No answers yet
No answers on this topic

Reliability and Availability

MINDBODY

MINDBODY 1.0
Based on 1 answer
Constant errors and TERRIBLE PRODUCT support
Anonymous | TrustRadius Reviewer

Virtuagym

No score
No answers yet
No answers on this topic

Performance

MINDBODY

MINDBODY 1.0
Based on 1 answer
Fails at everything form availability to reliability.
Anonymous | TrustRadius Reviewer

Virtuagym

No score
No answers yet
No answers on this topic

Support Rating

MINDBODY

MINDBODY 7.9
Based on 43 answers
Every time I have needed help with MINDBODY, the Customer Service Team was easy to get in touch with and they were well trained in answering and solving any and every problem I contacted them about. The Customer Service Team was easy to get in touch with and they were very friendly as well.
Jamaal Dickerson | TrustRadius Reviewer

Virtuagym

No score
No answers yet
No answers on this topic

Alternatives Considered

MINDBODY

I have wellness living for my other business. The customer service is so so much better! They actually take requests and do them. With MINDBODY I call it the MINDBODY abyss - you send in a service request or suggestion and you NEVER hear back. Not once in 6 years. That is why I'm writing this review. Maybe I'll actually get a callback.The only thing MINDBODY has going for it over WellnessLiving is that scheduling classes is easier for drop-ins etc.
Theresa Tucci | TrustRadius Reviewer

Virtuagym

No answers on this topic

Scalability

MINDBODY

MINDBODY 1.0
Based on 1 answer
Constant errors and ZERO support from the company.
Anonymous | TrustRadius Reviewer

Virtuagym

No score
No answers yet
No answers on this topic

Return on Investment

MINDBODY

  • Reminder e-mails have resulted in increased usage of our facility. We increased by 7% over the past year.
  • Reminder e-mails have decreased the number of members we have because they get a monthly or weekly reminder that they paid or that they haven't been in for a workout. We decreased membership income by 3.5% over the last year.
  • Staff--It is much harder to keep employees happy with software constantly changing but the flip side of that is that if something is wrong with the software, it may actually get fixed.
Lori May | TrustRadius Reviewer

Virtuagym

No answers on this topic

Screenshots

Pricing Details

MINDBODY

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$129 per month

MINDBODY Editions & Modules

Edition
Starter$1291
Accelerate$2591
Ultimate$3991
Ultimate Plus$5991
  1. per month
Additional Pricing Details

Virtuagym

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$00

Starting Price

Virtuagym Editions & Modules

Additional Pricing Details
The actual price may differ depending on the service package purchased

Add comparison