Mitel MiCollab vs. Virola Messenger

If you're in an area that has highly trained technicians to support the Mitel MiCollab product - I think your experience will likely be much better than ours. In my opinion, Frontier (and Integra before them) were the worst, and we do not look back on that experience with much happiness.

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This is fantastic for offices that have employees working from home. It is a much cleaner and easier way to discuss projects or even have informal conversations. However if all employees are working from the same office, the features are limited as conversation, screen sharing, and task management are less valuable.

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• Easy to use interface for non technical users.
• Lots of options to setup for end users.
• Headsets are comfortable and better than old handsets with desk phones. MiCollab allows users more comfortable phone calls.
• Call quality is great.
• Chat feature is great.

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• Secure chatting
• Chatrooms
• File transfer/ sharing

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• The setup for the twinning feature was a bit confusing and took me a while to successfully complete the task.
• The UX, particularly on an older iPhone could be improved.
• Overall, the product is rather sound, and I am pleased with my experience using it.

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• A cleaner interface.
• More intuitive for older generations.
• Customizable notification tones

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It is easy to you for existig Mitel UC users, who are familiar with the Mitel way of things, but for green field enterprises, might be a ramp up period which in most cases would not be worth it as its competitor TEAMS is much easier and intuity to use.

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Initially, support from Mitel was fantastic, but recently it has started to lag significantly. Response takes 8 hours, at a minimum, usually requiring a second call to spur a response. Email support is even worse (email in a ticket) - I have had to call in to get things running the 3 times I've tried to email support.

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MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors

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It's really early to judge Virola's capabilities with other offerings or tools in the marketplace but with the set of features the tool offers at the moment at the negligible price it can surely be counted as a dark horse to make its way through to be one of the best. Provide that it has the ability to support larger teams, it can really be successful in the future.

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• This product was competitively priced when originally purchased. We will need to evaluate whether to replace it when it approaches the end of life or simply upgrade it.
• Users typically only use the phone system because the collaboration tools have been superseded in functionality by other tools.

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• Kept everyone in the loop
• Allowed for seamless project discussions from inside and outside the office.
• Great way to share screens which was very important.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info