MiVoice 250 / Office Application Suite (discontinued) vs. U-Capture

MiVoice 250 / Office Application Suite (discontinued)

MiVoice 250 / Office Application Suite (discontinued)

38 Reviews and Ratings

U-Capture

U-Capture

0 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
MiVoice 250 / Office Application Suite (discontinued)	Score 6.8 out of 10	N/A	Mitel's MiVoice Applications Suite and Office 250 was a unified business communications platform consisting of several different communication applications for enterprises, and on-premise PBX. The product suite was discontinued in 2024, and is no longer available for sale.	N/A
U-Capture	Score 0.0 out of 10	N/A	U-Capture from Uniphore gives users the ability to listen to customer and agent calls, the freedom to share and the insight to act upon enterprise-wide voice data, with open access and real-time audio streaming of high-quality conversational data. This complete data sovereignty ensures nothing is missed, empowering users to capture every interaction across the customer and employee journey and gain access to an ecosystem of AI and analytics partners to support extensive use cases.	N/A

Pricing

MiVoice 250 / Office Application Suite (discontinued)

U-Capture

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
MiVoice 250 / Office Application Suite (discontinued)	U-Capture
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	MiVoice 250 / Office Application Suite (discontinued)	U-Capture
Considered Both Products	MiVoice 250 / Office Application Suite (discontinued) Verified User Anonymous Chose MiVoice 250 / Office Application Suite (discontinued) Though not the same thing, we find that Zoom works well with our messaging needs. We use it to communicate quick information with the agents. It's a separate type of app so it's hard to compare the two but both are instrumental apps for our business and we will continue to use … Incentivized Helpful? Verified User Anonymous Chose MiVoice 250 / Office Application Suite (discontinued) Since Mitel is cloud based, the reliability is upwards of 99% and that is extremely important to us. Incentivized Helpful? Verified User Anonymous Chose MiVoice 250 / Office Application Suite (discontinued) Mitel was by the easiest to integrate and had the easiest and cleanest interface. Incentivized Helpful? Verified User Anonymous Chose MiVoice 250 / Office Application Suite (discontinued) I have not evaluated another phone system. Incentivized Helpful? Steve Davis Senior Systems and Network Engineer Chose MiVoice 250 / Office Application Suite (discontinued) Mitel beat Cisco on price every time. Cisco seems to have more growth capacity for large enterprises, however Micollab / Mitel Applications Suite are easier to setup and use. I used and deployed both environments and both have their pros and cons, however end users seemed to … Incentivized Helpful? Kenneth Harrington-Colon Internal Systems Specialist Chose MiVoice 250 / Office Application Suite (discontinued) In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a … Incentivized Helpful? Verified User Anonymous Chose MiVoice 250 / Office Application Suite (discontinued) MITEL offers an exceptional phone system that provides great services and support to your entire organization. Compared to the competition it stacks up pretty well as far as calling features. It has a robust traditional phone solution that offers comprehensive contact center … Incentivized Helpful?	U-Capture No answer on this topic

Best Alternatives
	MiVoice 250 / Office Application Suite (discontinued)	U-Capture
Small Businesses	Sangoma Asterisk Score 8.6 out of 10	Clari Copilot Score 9.1 out of 10
Medium-sized Companies	Sangoma Asterisk Score 8.6 out of 10	Gong Score 9.1 out of 10
Enterprises	Sangoma Asterisk Score 8.6 out of 10	Webex Contact Center Score 8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	MiVoice 250 / Office Application Suite (discontinued)	U-Capture
Likelihood to Recommend	9.0 (0 ratings)	- (0 ratings)
Support Rating	8.8 (0 ratings)	- (0 ratings)

User Testimonials
	MiVoice 250 / Office Application Suite (discontinued)	U-Capture
Likelihood to Recommend	Mitel helps us when our client care/customer service has detail phone calls with clients where we need to address their problems. Our company audits a report of voicemails to make sure we have checks and balances across the company. The system is so easy to use that there is not excuse for calls to be dropped. Incentivized Verified User Anonymous Read full review	No answers on this topic
Pros	Enabling users to load their profile to an unassigned desk phone, which is useful for switching work locations Transcribing voicemails and forwarding the transcription to the user's email Ability to configure scheduled holidays and company events into the automated answering service workflow Incentivized Kenneth Harrington-Colon Internal Systems Specialist Read full review	No answers on this topic
Cons	Mitel Connect Client at times does not sync to Outlook in a timely fashion. Added features such as share screen and file attachments would be helpful. Incentivized Verified User Anonymous Read full review	No answers on this topic
Support Rating	Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take. Incentivized Steve Davis Senior Systems and Network Engineer Read full review	No answers on this topic
Alternatives Considered	Since Mitel is cloud based, the reliability is upwards of 99% and that is extremely important to us. Incentivized Verified User Anonymous Read full review	No answers on this topic
Return on Investment	This provides the business with a way to manage phones and calls with screening capabilities. The reporting system has helped with looking into certain situations and why things were or weren't done. Incentivized Verified User Anonymous Read full review	No answers on this topic
ScreenShots