MiVoice Office Application Suite (Mitel Application Suite) vs. Sales Dialers Pro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MiVoice Office Application Suite
Score 7.4 out of 10
N/A
MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS).N/A
Sales Dialers Pro
Score 10.0 out of 10
N/A
Sales Dialers Pro is a sales dialer software solution offered by Sales Dialers.N/A
Pricing
MiVoice Office Application Suite (Mitel Application Suite)Sales Dialers Pro
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
MiVoice Office Application SuiteSales Dialers Pro
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
MiVoice Office Application Suite (Mitel Application Suite)Sales Dialers Pro
Top Pros
Top Cons
Features
MiVoice Office Application Suite (Mitel Application Suite)Sales Dialers Pro
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
MiVoice Office Application Suite (Mitel Application Suite)
10.0
1 Ratings
21% above category average
Sales Dialers Pro
-
Ratings
High quality audio10.01 Ratings00 Ratings
High quality video10.01 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
MiVoice Office Application Suite (Mitel Application Suite)
10.0
1 Ratings
23% above category average
Sales Dialers Pro
-
Ratings
Meeting initiation10.01 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
MiVoice Office Application Suite (Mitel Application Suite)
10.0
1 Ratings
29% above category average
Sales Dialers Pro
-
Ratings
Participant roles & permissions10.01 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
MiVoice Office Application Suite (Mitel Application Suite)
8.5
8 Ratings
5% above category average
Sales Dialers Pro
-
Ratings
Hosted PBX8.24 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.64 Ratings00 Ratings
Directory of employee names10.08 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
MiVoice Office Application Suite (Mitel Application Suite)
10.0
8 Ratings
20% above category average
Sales Dialers Pro
-
Ratings
Answering rules10.08 Ratings00 Ratings
Call recording10.06 Ratings00 Ratings
Call park10.08 Ratings00 Ratings
Call screening10.06 Ratings00 Ratings
Message alerts10.08 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
MiVoice Office Application Suite (Mitel Application Suite)
9.2
5 Ratings
7% above category average
Sales Dialers Pro
-
Ratings
Mobile app for iOS9.45 Ratings00 Ratings
Mobile app for Android8.93 Ratings00 Ratings
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
MiVoice Office Application Suite (Mitel Application Suite)
-
Ratings
Sales Dialers Pro
1.0
1 Ratings
153% below category average
Contact preview00 Ratings1.01 Ratings
Dialer-CRM integration00 Ratings1.01 Ratings
Call notes & tags00 Ratings1.01 Ratings
Automatic call logging00 Ratings1.01 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
MiVoice Office Application Suite (Mitel Application Suite)
-
Ratings
Sales Dialers Pro
2.3
1 Ratings
109% below category average
Outbound dialing00 Ratings5.01 Ratings
Dialer contact import00 Ratings1.01 Ratings
Campaign & list management00 Ratings1.01 Ratings
Best Alternatives
MiVoice Office Application Suite (Mitel Application Suite)Sales Dialers Pro
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MiVoice Office Application Suite (Mitel Application Suite)Sales Dialers Pro
Likelihood to Recommend
9.0
(8 ratings)
1.0
(1 ratings)
Support Rating
8.8
(4 ratings)
-
(0 ratings)
User Testimonials
MiVoice Office Application Suite (Mitel Application Suite)Sales Dialers Pro
Likelihood to Recommend
Mitel Networks Corporation
Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
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Sales Dialers
I believe Intercloud9 and Mojo are both way better in all areas
Read full review
Pros
Mitel Networks Corporation
  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
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Sales Dialers
  • Multi-line dialing (4 lines max)
  • Nothing else
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Cons
Mitel Networks Corporation
  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
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Sales Dialers
  • Policies (cancelations have to be done with 24 hours even if you don't use the software)
  • Integrations don't work well and are clunky
  • Ability to customize is lacking
  • Overall call quality and system quality is poor
  • Reporting and getting information out of the system is almost impossible
  • Managers cannot access reps' info, they have to log in as the rep
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Support Rating
Mitel Networks Corporation
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
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Sales Dialers
No answers on this topic
Alternatives Considered
Mitel Networks Corporation
In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
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Sales Dialers
Mojo and InterCloud9 are far superior in all ways.
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Return on Investment
Mitel Networks Corporation
  • Efficient, easy to use conference system for better communication
  • Useful mobile app to allow employee presence while out of office.
  • Global directory removed the need for employees to maintain one.
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Sales Dialers
  • Negative impact, as I did not use their software after the paid trial and they still charged me for the next month and refused to refund it.
  • They were rude
  • Customer service was terrible
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ScreenShots