What users are saying about
6 Ratings
29 Ratings
6 Ratings
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Score 6.1 out of 100
29 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

MobileMonkey

MobileMonkey would be great if you have a really strong social media presence and want to capitalize on people visiting your pages. It's great if you have a tech friendly audience who is not afraid to talk to a chatbot. If you have an audience where they might be uncomfortable or more of an "uptight" audience then it might not be fore you. It's also not great for heavy B2B if your focus is on high level targets as they're likely not logged in to Facebook at work. B2C is probably the best function for MobileMonkey, although it could be used to help field support messages.
Anonymous | TrustRadius Reviewer

ReviewTrackers

Some key questions would include how many users need to view the reviews, what functionality is given to the various users and how often the reviews need to be delivered. Those were important options for us in choosing this platform. Knowing we could customize the reports for each user was a nice feature.
Anonymous | TrustRadius Reviewer

Pros

MobileMonkey

  • For small businesses on zero budget - provides a free.
  • A Facebook group community with peers and experts helping each other.
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer

ReviewTrackers

  • Review Trackers has a great support team! Any questions or concerns I had were answered promptly and handled quickly!
  • Review Trackers makes requesting reviews more professional with their customized templates. They also make it easy to direct patients to whichever particular review sites we'd like them to review on.
  • Review Trackers has made monitoring our online traffic and reviews much easier. The dashboard is very user friendly and easy to navigate.
  • Review Trackers is great with their email notifications. I love getting to work and seeing that a new review has been left!
Brooke Potts | TrustRadius Reviewer

Cons

MobileMonkey

  • Terrible marketing ethics!
  • 6am phone calls to my cell trying to up-sell me
  • Spam galore! I have replied more than 5 times to be unsubscribed, yet they still spam me
Anonymous | TrustRadius Reviewer

ReviewTrackers

  • I wish reviews came in immediately. I know there are technical challenges for doing this, but it would allow my team to respond to customers immediately rather than sometimes having to wait until the next day.
  • I'd like to be able to manage users through locations, meaning I want to open a location in the dashboard and manage users from there rather than managing locations from the user management section. This would make it a little easier to make sure that the right users have been assigned to the right locations.
  • Audits of review site URLs set for my locations should be automated. I have to go in every so often to make sure everything is still accurate. If accurate URLs are not set reviews will not be pulled.
Brian Rothe | TrustRadius Reviewer

Likelihood to Renew

MobileMonkey

No score
No answers yet
No answers on this topic

ReviewTrackers

ReviewTrackers 9.1
Based on 1 answer
No complaints. For a great price, we get exactly what we need out of it. Templates for review requests, as well as the ability to monitor the requests coming in and what our patients are saying about our services. It also gives the patients easy access to a direct link to review sites.
Brooke Potts | TrustRadius Reviewer

Usability

MobileMonkey

No score
No answers yet
No answers on this topic

ReviewTrackers

ReviewTrackers 9.1
Based on 1 answer
It was super easy to access the dashboard and view everything that was going on. I also love the review request template ... it's great at the end of the week starting to see reviews come in.
Brooke Potts | TrustRadius Reviewer

Support Rating

MobileMonkey

MobileMonkey 5.6
Based on 2 answers
MobileMonkey support is second to none when you have a paid plan. Always willing to help and make your life a lot easier when you're facing any technical difficulties or frustrations. When I was on the free plan, I found plenty of useful resources that helped me solve my problems, and I could still contact support for help.
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer

ReviewTrackers

ReviewTrackers 9.1
Based on 1 answer
They are always there when I need them, and there has never been an issue with the support team. They are prompt with their responses and always very polite and eager to help me out. I also frequently have them asking me if there is anything additional they can do, which I greatly appreciate
Brooke Potts | TrustRadius Reviewer

Implementation Rating

MobileMonkey

No score
No answers yet
No answers on this topic

ReviewTrackers

ReviewTrackers 9.1
Based on 1 answer
LOVE REVIEW TRACKERS.
Brooke Potts | TrustRadius Reviewer

Alternatives Considered

MobileMonkey

MobileMonkey is a lot less expensive than both Olark and Drift. We chose MobileMonkey because we were hoping the familiar interface and integration between social and the website would drive more interest which would lead to conversion and revenue. It's more of a chatbot than Intercom in that Intercom is really good for customer support, but MM is a nice way to get people interested by sharing high level data through a conversation that doesn't require a real person. However, Olark, Drift, and Intercom all integrate with the major CRMs and marketing automation platforms which gives them a real edge over MobileMonkey at this time.
Anonymous | TrustRadius Reviewer

ReviewTrackers

We did some internet searches for a product like this and we found that review trackers had what we were looking for. I was able to call the day I decided to move forward with the product and arrange for a demo. I signed up the same day and am very satisfied with the outcome.
Melissa Kotzenberg | TrustRadius Reviewer

Return on Investment

MobileMonkey

  • It has become a quick sunk-cost due to the amount of time I had to spend ignoring/blocking their unsolicited marketing/communication attempts.
Anonymous | TrustRadius Reviewer

ReviewTrackers

  • ReviewTrackers has met each expectation we have set with ease. We've been able to maintain a more visible presence in the public review space, showing our past and potential guests we are engaged and take their feedback seriously.
  • We are able to set goals for our properties to try and receive a higher score year over year for specific platforms and this wouldn't be possible without ReviewTrackers ability to have the entirety of each property's historical data.
Jason Hatfield | TrustRadius Reviewer

Screenshots

Pricing Details

MobileMonkey

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MobileMonkey Editions & Modules

Additional Pricing Details

ReviewTrackers

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ReviewTrackers Editions & Modules

Edition
Professional Plan$491
Enterprise Plan$591
  1. Per Month, Per Location
Additional Pricing Details

Add comparison