What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2284 Ratings
12 Ratings

monday.com

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2284 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 4.6 out of 100

Likelihood to Recommend

monday.com

Monday.com is well suited for teams wanting to manage design and development projects in a more waterfall or agifall format. There are fewer options than Jira for managing purely Agile workflows, but it has a lot of good customizability for teams with unique workflows and needs. It's also very friendly in terms of UI, so it's appropriate for teams that are not as experienced in tech or development.
Andrea Hester | TrustRadius Reviewer

Upland PSA

We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

monday.com
8.0
Upland PSA
3.7
Task Management
monday.com
9.2
Upland PSA
3.0
Resource Management
monday.com
8.1
Upland PSA
3.0
Gantt Charts
monday.com
8.3
Upland PSA
8.0
Scheduling
monday.com
8.2
Upland PSA
3.0
Workflow Automation
monday.com
8.0
Upland PSA
2.0
Team Collaboration
monday.com
9.1
Upland PSA
1.0
Support for Agile Methodology
monday.com
8.3
Upland PSA
7.9
Support for Waterfall Methodology
monday.com
7.0
Upland PSA
6.9
Document Management
monday.com
7.2
Upland PSA
2.0
Email integration
monday.com
7.7
Upland PSA
2.0
Mobile Access
monday.com
8.0
Upland PSA
4.5
Timesheet Tracking
monday.com
8.1
Upland PSA
2.0
Change request and Case Management
monday.com
8.1
Upland PSA
5.2
Budget and Expense Management
monday.com
7.5
Upland PSA
1.0

Professional Services Automation

monday.com
7.4
Upland PSA
10.0
Quotes/estimates
monday.com
7.5
Upland PSA
Project & financial reporting
monday.com
7.7
Upland PSA
10.0
Integration with accounting software
monday.com
7.2
Upland PSA
Invoicing
monday.com
Upland PSA
10.0

Pros

monday.com

  • Provides a comprehensive and helpful range of detailed and ready to use templates.
  • Delivering a tool that is highly customizeable allowing you to tailor everything to your specific needs.
  • Making product updates and enhancements and providing ongoing learning opportunities on how best to use their platform.
Jason Mease | TrustRadius Reviewer

Upland PSA

  • We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
  • Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
  • Tenrox has a great email reminder system for when people need to submit or approve timesheets.
Christopher Kramer | TrustRadius Reviewer

Cons

monday.com

  • Missing automations between different boards
  • No option to add a specific completion percentage of a task that can take more than an average of all tasks in that project
  • My work screen doesn't show specific tags that would be good to have the option to add
Tsahi Tal | TrustRadius Reviewer

Upland PSA

  • Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
  • Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
  • (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!
Anonymous | TrustRadius Reviewer

Likelihood to Renew

monday.com

monday.com 8.2
Based on 10 answers
It solves all our needs the exact way we imagined it. coming across monday gave us the feeling that we designed the program ourselves to work for the use cases we had in mind.
Joseph Madere | TrustRadius Reviewer

Upland PSA

Upland PSA 7.0
Based on 6 answers
I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.
Anonymous | TrustRadius Reviewer

Usability

monday.com

monday.com 8.6
Based on 1090 answers
I use some features of monday.com but, to be honest, I need specific training on this brand software to use templates for my specific business needs, probably need to explore more. To sum up, even if the cloud software has great usability, it is not always so intuitive to make the most in any given scenario (unless you are an IT or work for this brand)
Salvatore Novello | TrustRadius Reviewer

Upland PSA

Upland PSA 8.0
Based on 1 answer
I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.
Anonymous | TrustRadius Reviewer

Support Rating

monday.com

monday.com 8.1
Based on 1043 answers
I cannot answer this question fully, where we have not needed assistance from the monday.com staff. This just goes to show how easy it is to understand and use. However, what I can say is that whenever there is an update, or they are performing maintenance (downtime is extremely rare) they have been exceptional at distributing the information needed, as well as contact information. They also do not contact you if they do not need to. Which I am a big fan of.
Tom Adnan Viken | TrustRadius Reviewer

Upland PSA

Upland PSA 9.0
Based on 2 answers
The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.
Anonymous | TrustRadius Reviewer

Implementation Rating

monday.com

monday.com 7.0
Based on 6 answers
We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
Joseph Madere | TrustRadius Reviewer

Upland PSA

Upland PSA 9.0
Based on 2 answers
The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.
Anonymous | TrustRadius Reviewer

Alternatives Considered

monday.com

We used an excel spreadsheet to track our month end close process previously which created a lot of issues around only one person being able to be in the checklist at any given time. Additionally, we were unable to have excel notify us when a task we need to have completed was done, but Monday.com has completely changed that for us!
Brian Goldrick | TrustRadius Reviewer

Upland PSA

The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.
Anonymous | TrustRadius Reviewer

Return on Investment

monday.com

  • Tasks don't go untouched/forgotten anymore. Everything can be logged in to monday.com immediately and flagged to work on later
  • I personally feel more organized and less overwhelmed with my task load
  • Saves time from what we were doing before - entering our work on a spreadsheet manually. Help show upper management where we are spending our time much more efficiently
arnela jusupovic | TrustRadius Reviewer

Upland PSA

  • Increased time tracking accuracy
  • Provide accurate detail to corporate auditors for time spent on projects that can be capitalized
  • increased awareness of project pain points and successes
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

monday.com

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 Contact us

monday.com Editions & Modules

Edition
Basic$81
Standard$101
Pro$161
Enterprise$02
  1. per user
  2. Contact us
Additional Pricing Details
Yearly plan: Save 18% Monthly plan also available

Upland PSA

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$15 per month

Upland PSA Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

monday.com
8.9
Upland PSA
1.0

Likelihood to Renew

monday.com
8.2
Upland PSA
7.0

Usability

monday.com
8.6
Upland PSA
8.0

Reliability and Availability

monday.com
9.1
Upland PSA

Performance

monday.com
8.2
Upland PSA

Support Rating

monday.com
8.1
Upland PSA
9.0

Online Training

monday.com
6.4
Upland PSA

Implementation Rating

monday.com
7.0
Upland PSA
9.0

Scalability

monday.com
8.0
Upland PSA

Add comparison