Overview
ProductRatingMost Used ByProduct SummaryStarting Price
monday.com
Score 8.6 out of 10
Mid-Size Companies (51-1,000 employees)
monday.com Work OS is an open platform designed so that anyone can create the tools they need to run all aspects of their work. It includes ready-made templates or the ability to customize any work solution ranging from sales pipelines to marketing campaigns, CRMs, and project tracking.
$0
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Upland PSA
Score 5.8 out of 10
N/A
Upland PSA formerly (Tenrox) is a modular cloud project management, service delivery and billing solution that is designed to support globally dispersed customers and project workers who are operating in multiple remote locations, currencies, tax jurisdictions and time zones. Tenrox automates project requests and approvals, resource scheduling and management, time and expense tracking, and project billing and invoicing. Upland PSA also includes configurable cost and billing rules with full…
$15
per month
Pricing
monday.comUpland PSA
Editions & Modules
Enterprise
$0
Contact us
Basic
$8
per user
Standard
$10
per user
Pro
$16
per user
No answers on this topic
Offerings
Pricing Offerings
monday.comUpland PSA
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
More Pricing Information
Community Pulse
monday.comUpland PSA
Considered Both Products
monday.com

No answer on this topic

Upland PSA
Chose Upland PSA
Journyx was another option for us when we started looking to transition to a web-based system. Journyx is a very similar product to Tenrox and offers very similar perks.

Kronos is the system we use for payroll, as set by our corporate office. We have looked into configuring …
Top Pros
Top Cons
Features
monday.comUpland PSA
Project Management
Comparison of Project Management features of Product A and Product B
monday.com
8.2
1260 Ratings
Upland PSA
5.1
6 Ratings
Task Management9.21254 Ratings8.05 Ratings
Resource Management8.31084 Ratings7.04 Ratings
Gantt Charts8.2714 Ratings8.01 Ratings
Scheduling8.41061 Ratings8.03 Ratings
Workflow Automation8.21075 Ratings2.03 Ratings
Team Collaboration9.01235 Ratings1.03 Ratings
Support for Agile Methodology8.3661 Ratings7.92 Ratings
Support for Waterfall Methodology7.01 Ratings6.92 Ratings
Document Management7.21002 Ratings2.03 Ratings
Email integration7.9887 Ratings2.03 Ratings
Mobile Access8.1997 Ratings4.52 Ratings
Timesheet Tracking8.5591 Ratings8.06 Ratings
Change request and Case Management8.7631 Ratings5.23 Ratings
Budget and Expense Management7.6546 Ratings1.05 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
monday.com
7.6
550 Ratings
Upland PSA
9.0
2 Ratings
Quotes/estimates7.2364 Ratings00 Ratings
Project & financial reporting8.2467 Ratings9.02 Ratings
Integration with accounting software7.3245 Ratings00 Ratings
Invoicing00 Ratings9.02 Ratings
User Ratings
monday.comUpland PSA
Likelihood to Recommend
8.9
(1262 ratings)
6.0
(11 ratings)
Likelihood to Renew
8.8
(14 ratings)
7.0
(6 ratings)
Usability
8.7
(1195 ratings)
8.0
(1 ratings)
Availability
8.7
(5 ratings)
-
(0 ratings)
Performance
8.5
(5 ratings)
-
(0 ratings)
Support Rating
8.3
(1141 ratings)
9.0
(2 ratings)
Online Training
8.6
(3 ratings)
-
(0 ratings)
Implementation Rating
8.1
(7 ratings)
9.0
(2 ratings)
Configurability
8.8
(4 ratings)
-
(0 ratings)
Ease of integration
6.2
(4 ratings)
-
(0 ratings)
Product Scalability
7.9
(5 ratings)
-
(0 ratings)
Vendor post-sale
6.9
(5 ratings)
-
(0 ratings)
Vendor pre-sale
7.0
(5 ratings)
-
(0 ratings)
User Testimonials
monday.comUpland PSA
Likelihood to Recommend
monday.com
Monday.com is well suited for anyone. I personally believe we're in an age where a paper to do list just doesn't cut it any more. From the stay at home mama to the rocket scientist on the ISS, a clean and organized task management system is needed for the daily grind. Our brains are great at reminding us we need to do something, but not always at the best time. (Ex: finally lay down at night and remember you needed to get some files to your CPA.) Monday.com is a great place to plop all these tasks swimming in our heads so we are reminded to complete them at the appropriate time.
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Upland Software
We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
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Pros
monday.com
  • Flexible enough to fit our processes rather than making us change what we are familiar with.
  • Remote access... whether on a PC or a mobile device, it is accessible anywhere. This would have been a great thing to adopt at the beginning of the Covid Pandemic.
  • If things change, or if we come up with new ideas, we can add them to our workflow rather than find out we need to start over!
  • We have been using monday.com for less than a year now, and it has replaced the systems that we created and changed over the last 17 years. I don't think our old systems would have held up much longer.
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Upland Software
  • We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
  • Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
  • Tenrox has a great email reminder system for when people need to submit or approve timesheets.
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Cons
monday.com
  • Internal Automations: There should be a little more availability to trigger actions within monday.com itself. For example, it would help tremendously for us to be able to set up a date when clients are automatically transferred into a new board or group.
  • Expand on External Modifications: monday.com has recently focused on the aesthetics/look of the application, but I would rather they began focusing on how monday.com operates with other applications. We have a email campaign system (Active Campaign), that does a beautiful job of integrating apps, but monday.com is very limited on their external automation availabilities with campaign systems. Not sure if this would apply to many other business models, but as a CRM- I can see this being beneficial.
  • Limiting Access within Boards: monday.com has recently added a limited access to specific boards, but I would love if this feature expanded to where certain team members could only view a board rather than edit it (It is possible that this is available for a higher subscription and we simply do not have access to it at this time).
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Upland Software
  • Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
  • Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
  • (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!
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Likelihood to Renew
monday.com
It solves all our needs the exact way we imagined it. coming across monday gave us the feeling that we designed the program ourselves to work for the use cases we had in mind.
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Upland Software
I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.
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Usability
monday.com
A few features could use improvements, but this is one of the best tools on the market for productivity enhancement. I have researched, used, and reviewed several analogous platforms, and none have the intuitive interface offered by Monday.com. While other platforms may offer more in the way of document development or complex management applications, Monday is user-friendly and ready for integration with other work performance tools.
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Upland Software
I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.
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Reliability and Availability
monday.com
There have only been 2 instances in the past year where monday.com was down.
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Upland Software
No answers on this topic
Performance
monday.com
Everything performs fairly well. Every now and then there are user errors where an employee will not click "ok" on a note they've created and simply exit out (I do wish that something was in place to prevent this, such as a pop "are you finished?")
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Upland Software
No answers on this topic
Support Rating
monday.com
The platform has worked so well that I have not needed to contact their service team yet, so I'm not sure how fast their response times are. I imagine they must be really fast to reply though if people have needed to contact them as infrequently as I have! I marked it as a 10 because I couldn't select the "?" on the slider, but didn't want to give them a 1 for a service that I haven't had an opportunity to use.
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Upland Software
The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.
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Online Training
monday.com
To have someone walk you thru the features and capabilities of Monday.com is priceless. Someone also coming along later in the contract to see if you are maximizing the program to suit your company needs is beyond helpful. The staff that have provided this training are fun, creative and very patient.
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Upland Software
No answers on this topic
Implementation Rating
monday.com
We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
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Upland Software
The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.
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Alternatives Considered
monday.com
We used an excel spreadsheet to track our month end close process previously which created a lot of issues around only one person being able to be in the checklist at any given time. Additionally, we were unable to have excel notify us when a task we need to have completed was done, but Monday.com has completely changed that for us!
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Upland Software
The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.
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Scalability
monday.com
For it to work across multiple departments and sites, I would like to see improvements made with integrations and automation. For this question, I am acknowledging not only the addition of internal triggers/automation, but also an expansion on external ones.
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Upland Software
No answers on this topic
Return on Investment
monday.com
  • Time Savings to have a general repository to track ongoing clients across a variety of sources and platforms.
  • Increase in closing new business leads that were previously lost in email and forgotten.
  • Improved budget planning as I can see at a glance when projects are due and the associated project cost/projected income.
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Upland Software
  • Tracking, tracking, tracking. It keeps the data we need and gives us the ability to look at it in countless different ways with just a few clicks, which is a big time saver. Without Tenrox, we would definitely have to increase our headcount in order to accomplish billing and payroll.
  • We recently were able to automate a huge portion of business that was still (yes, still in 2014!) being managed out of an Excel spreadsheet. We experienced a great deal of resistance to the change with our own employees, however now that we have it going we have cleaned up our invoicing and impressed the highest-financial officer for two consecutive months - our first/only two months billing directly from Tenrox for that group.
  • A newer development for our team - Some client managers in the other divisions our company have begun to look at what we are able to do with Tenrox and our other primary system and get some of their work moved over to our group. This is great and is giving us new opportunities - we will likely need to increase the headcount of our admin. team, but for a good reason (too much work coming our way!).
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