What users are saying about
2 Ratings
9 Ratings
2 Ratings
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Score 6 out of 100
9 Ratings
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Score 9 out of 100

Likelihood to Recommend

Moogsoft

It is able to perform as it is supposed to and it does a good job of what it's advertised to do, but we see other offerings with a lot more capabilities and a lot more available customizations. For example, things like predictive capabilities using machine learning and AI, in order to prevent outages.
Anonymous | TrustRadius Reviewer

xMatters

We use xMatters for our alerting on critical matters. ServiceNow is our incident management system and it ties into xMatters. When a critical alert is generated it will notify the appropriate party. I'm trying to see if two other departments can use it. We are looking for a refrigeration system and for weather alerts when bad storms are coming
Geoffery Castro | TrustRadius Reviewer

Pros

Moogsoft

  • Log files
  • Collection
  • Easy management
Anonymous | TrustRadius Reviewer

xMatters

  • Close to real-time alert notifications over preferable options, like phone call, text, email, or app notification.
  • Automated incident communication about critical system outages based on alerts received in the system.
  • Automated on-call roster and notification deliveries to SME.
Anonymous | TrustRadius Reviewer

Cons

Moogsoft

  • Automation
  • Config files
  • Ansible
Anonymous | TrustRadius Reviewer

xMatters

  • I wish we could create custom groups without having to open a ticket and have them create it for us. I needed team leads to have the ability to change the scheduling of their own on-call teams. If I granted them a specific group xMatters has built in, it would give them access to change everyone's schedule.
Geoffery Castro | TrustRadius Reviewer

Support Rating

Moogsoft

No score
No answers yet
No answers on this topic

xMatters

xMatters 9.2
Based on 5 answers
xMatters has a good support team that respond in a timely fashion within the agreed SLA with our company.They also have elaborate documentation on how to onboard xMatters in your organization, how to administer it and use it. They have very good fault mitigation capability which helps us to get quick recovery in case of system failures.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Moogsoft

I think Moogsoft was one of the first players to hit the market and really have a product that was ready for consumption, however, since then, others have taken the reigns and done a lot more, enabled a lot more, and customized a lot more to fit the use cases more properly and effectively.
Anonymous | TrustRadius Reviewer

xMatters

xMatters is a market leader among many new burgeoning products in the stakeholder notification space. They are historically one of two original enterprise products in this space. Great client base of large companies and good reputation. xMatters offers flexible licensing models, depending on functional needs. It's easy to learn and use but slightly more difficult to administer.
Leslie Rowe, M.S., ITIL Certified | TrustRadius Reviewer

Return on Investment

Moogsoft

  • Less time spent looking for mistakes
  • Easy data collection
  • Easy deployment
Anonymous | TrustRadius Reviewer

xMatters

  • Quicker response times for on-call personnel.
  • Managers are able to pull reports faster for any incidents escalated to their team.
  • When needing to contact another on-call associate from another team, xMatters provides conference bridge lines. You don't have to set up meetings through Outlook or Skype.
Geoffery Castro | TrustRadius Reviewer

Pricing Details

Moogsoft

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

xMatters

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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