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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MSG91

    Score9 out of 10
    N/AUnifying business communications by providing users the means to completely customize communications, MSG91 aims to lead the field in developing CPaaS services.

    $0

    per month per user

    Simplify360

    Score7.8 out of 10
    N/ASimplify360 is a Social Business Intelligence company headquartered in Carrollton, Texas with global clients & operations. Simplify360 is an integrated enterprise solutions provider; offering Social Marketing Suite for agencies, Social Contact Center for BPOs and Social Command Center for Enterprises. Simplify360 operates directly or through partners in the US, Malaysia, Korea, Brazil and the Netherlands to name a few. The company’s products and services are sold in over 100 countries.N/A
    Pricing
    MSG91Simplify360
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    MSG91Simplify360
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
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    MSG91Simplify360
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    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    MSG91Simplify360
    Likelihood to Recommend
    9.0
    (1 ratings)
    8.9
    (6 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.8
    (6 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    MSG91Simplify360
    Likelihood to Recommend
    MSG91
    If you really care a lot about the authenticity and other aspects of SMS to you user that it should reach on time, without lag and security then MSG91 is best suited to do this job. But if you are doing just some promotional email or not so important updates for the users then you can go for a different vendor also which also supports bulk messaging.
    Incentivized
    Read full review
    Nextiva
    To talk directly to the Simplify 360 management and take a call post that. One of the key aspects of investing in any enterprise software is how easy the implementation is and how much support that a company can get in the early implementation process. We have had a quick ramp up learning the tool and had constant interactions with the team at Simplify to better understand and manage issues or get questions answered
    Read full review
    Pros
    MSG91
    • APIs for different services are available
    • Very good documentation for the integration of APIs.
    • Dashboard to check the status of SMS sent and performance.
    Incentivized
    Read full review
    Nextiva
    • BeFirst publishes to multiple social channels for clients. The publishing module makes publishing very easy and effective.
    • Workflow allows our team to handle customer service requests and brand management issues very quickly to maintain a company's reputation.
    • The ease of set up in the listening module, makes brand reputation very effective.
    • The platform does offer platform provide sentiment analysis, and it works great. The team has found that is very easy to keep up conversations and answer customer for clients or forward the infomation to said client.
    Read full review
    Cons
    MSG91
    • After updation in some of policies of TRAI in India the documents needs update
    • Some of the API's have became complicated after recent updates
    • If there could be some alert mechanism that can help to know about reaching quota, or downtime alerts
    Incentivized
    Read full review
    Nextiva
    • I will like to see some improvement in the intuitiveness of the system. There are some great features hidden behind the curtains.
    Read full review
    Likelihood to Renew
    MSG91
    No answers on this topic
    Nextiva
    We have a great relationship with the Simplify team and anyone in our team is able to reach out to them and get answers to questions is a wonderful benefit of working with them. Also we have collaborated with the team to enhance the product, which again is a very welcome gesture from a company that sells a product that helps enterprises listen in to people and support them.
    Read full review
    Alternatives Considered
    MSG91
    After going through all of them we felt MSG91 is more cleaner in terms of integration details and also the support by their tech team. Integration wish Twilio was very good but the dashboard and other features which MSG91 provides were somewhat similar or easy to understand for our team.
    Incentivized
    Read full review
    Nextiva
    In side by side analysis, Simplify 360 was much easier to set up teams, work flow and the brand monitoring was quite a bit more accurate
    Read full review
    Return on Investment
    MSG91
    • As compared to the price MSG91 is value for money for the things we get
    • The SMS rates are not so high and you can easily use for small to enterprise level company.
    • The dashboard of MSG91 helps a lot in understanding whats going wrong and can be improved.
    Incentivized
    Read full review
    Nextiva
    • Reduction of weekly and monthly report building time by over 70%
    • Lead generation increased by over 30%.
    • Online brand negativity neutralized by over 80%.
    Read full review
    ScreenShots

    MSG91 Screenshots

    Screenshot of MSG91's WebScreenshot of MSG91's Dedicated Dashboard