Likelihood to Recommend My case is well suited for collaboration with clients and remote access to online documents. It allows for secure online communication with clients in a secure online portal. These features allow for increased and efficient communication with clients about the status of their case. It saves time by avoiding unnecessary client phone calls and meetings. It allows attorneys and staff to remotely access documents without being tied down by a local server at an office using this cloud SAS program. Its automatic document preparation program lacks some features and has limited support for Apple software. The API for MyCase is limited to a few software integrations. Importing contact information from other programs is limited, and backing up online documents is currently restricted to a new Dropbox integration. MyCase has good timekeeping, billing, invoice, and credit card processing features that improve collecting account receivables. These features in and of themselves can justify the cost of the program.
Read full review 1. Small and medium-sized law firms: Smokeball is specifically designed for small and medium-sized law firms, making it well suited for this type of organization. 2. Firms looking to streamline their workflow: Smokeball's range of features, including document management, time tracking, email management, calendar management, and task management, make it well suited for firms looking to streamline their operations and increase efficiency. 3. Firms looking to improve collaboration: Smokeball's centralized document repository and task management system make it easy for teams to collaborate and access information, making it well suited for firms looking to improve collaboration among team members.
Read full review Pros Trust accounting. This is an area of great concern as little mistakes can lead to serious consequences. Client management. By posting all client documents we have significantly reduced postage and rather than getting a phone call, the clients can see what is happening in their case. Scheduling. This is a great way to keep on top of calendars and a better way to avoid missing deadlines. Read full review Document Management: Smokeball provides a centralized document repository where users can store and organize all their case-related documents. This helps to improve document accessibility and collaboration among team members. Time Tracking: Smokeball automatically tracks time spent on a case, eliminating the need for manual time tracking. This results in improved billing accuracy and helps the firm to accurately bill clients for the time spent on their cases. Email Management: Smokeball integrates with a user's email account and automatically categorizes emails as they come in. This helps users to quickly find and access important emails, reducing the amount of time spent searching for information. Read full review Cons Integrations Signatures Workflows Read full review User Interface: Some users have reported that the user interface could be improved to make it more user-friendly and intuitive. Customer Support: Some users have reported long response times and inconsistent quality of customer support, which could be improved to provide better service to users Mobile Accessibility: Currently, Smokeball does not have a mobile app, which limits accessibility for users who are frequently on the go. Read full review Likelihood to Renew It does the job and the dev team keeps adding new useful features.
Read full review Usability It is so easy to use. We've had multiple people join our team and they don't have any issues using it right away. It's also easy to use new features as they're developed. I think everyone should have and use a simple case management platform, and MyCase is my usual recommendation.
Read full review Support Rating I call. They answer. They speak English and they know exactly what I need to know to answer the questions when I call them. Probably the best customer support I have experienced. Personable and friendly staff
Read full review Online Training We love the program.
Read full review Implementation Rating None. This thing is a no brainer for a small law firm.
Read full review Alternatives Considered Prior to using MyCase, my firm relied on
AbacusLaw for its CRM program. I have also used
Amicus Attorney prior to that.
AbacusLaw and
Amicus Attorney were local area network programs using an onsite computer server. I started using MyCase so that I would have an entire cloud-based legal CRM program. At the time its best competitive feature was that the program was entirely cloud-based and that online retrieval of documents and client contact information was easily retrievable. The best contribution of these features is not just improving team collaboration, but improving efficient communication with clients by allowing them online access to their case file and secure communication with the client portal. Our Intake staff uses
Clio Grow as a CMS (Contact Management System) despite some intake features being added my MyCase in the past year.
Clio Grow has a Kanban board interface to manage incoming leads and improve intake team collaboration. MyCase's intake feature is new and less robust and intuitive to use compared to
Clio Grow (formerly Lexicata). From the beginning, G Suite has always been an integral tool for email and calendar management. MyCase offers email and calendar support but G Suite is easiest to use on multiple platforms and hardware devices compared to MyCase.
Read full review Return on Investment Reduced the time spent on emailing for legal processes Collaborative tool for expenses and time track Streamlined calendar helps to reduce the deadlines and complete the process on time. Read full review Increased efficiency Improved accuracy Improved collaboration Read full review ScreenShots