Law Office Pros
Updated October 26, 2021

Law Office Pros

Thomas Orr | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with MyCase

We use MyCase for the following: 1. Time Tracking. 2. Client contacts. 3. Document management. 3. Invoicing. 4. Trust accounting. 6. Calendaring. It is a very cost effective management tool. We don't know what we would do without it. It has made us much more efficient.
  • Trust accounting. This is an area of great concern as little mistakes can lead to serious consequences.
  • Client management. By posting all client documents we have significantly reduced postage and rather than getting a phone call, the clients can see what is happening in their case.
  • Scheduling. This is a great way to keep on top of calendars and a better way to avoid missing deadlines.
  • Linking contacts in cases.
  • Calendaring and reminders.
  • Conflict recognition and resolution.
  • Document mangement
  • Billing
  • Trust accounting.
  • Client management and communications.
  • Case management.
  • Reduction trust accounting errors.
  • Reduction in cost of invoicing.
  • Increased client satisfaction by allowing the client 24-7 access to their case files.
  • Credit card processing fees are much lower than previously experienced.
Much more affordable and easier to use.

Do you think MyCase delivers good value for the price?

Yes

Are you happy with MyCase's feature set?

Yes

Did MyCase live up to sales and marketing promises?

Yes

Did implementation of MyCase go as expected?

Yes

Would you buy MyCase again?

Yes

Microsoft 365 (formerly Office 365), Kofax Power PDF (formerly Nuance), Dropbox Business
I think for a small firm, i.e. 1-10 attorneys, [MyCase] is an ideal very cost effective platform. I suspect for larger organizations it might be a bit unsuited, especially for large projects with multiple lawyers.

Using MyCase

5 - Legal services and admin/support.
5 - Basic office understanding.
  • Billing
  • Trust accounting
  • Document management
  • Client communications
  • Calendaring
  • Conflict management
  • Reduce client questions
  • Reduce postage charges
  • Reduces accounting costs
  • Trust accounting
  • Conflict management
  • Client communications
  • Calendering
We would be lost without this program. Literally.

Evaluating MyCase and Competitors

  • Price
  • Product Features
  • Product Usability
This was the most cost effective user friendly option on the market. On top of that, the customer service is stellar.
I would not change my decision. MyCase was and is perfect for my office.

MyCase Implementation

None. This thing is a no brainer for a small law firm.
Not sure - We began using MyCase on day 1 of the opening of the firm. It has been in use ever since.
  • There weren't any

MyCase Training

We love the program.
Absolutely easy and intuitive.

Configuring MyCase

I don't have this issue.
None that I know of.
No - we have not done any customization to the interface
No - we have not done any custom code

MyCase Support

I call. They answer. They speak English and they know exactly what I need to know to answer the questions when I call them. Probably the best customer support I have experienced. Personable and friendly staff.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No. I was not aware that this was offered. The basic support is premium as far as I am concerned.
Yes - I got through to support immediately. The problem got resolved very quickly. MyCase Support is awesome.
We have gone through several employees lately. This often creates transition issues. MyCase support is always there for us and we get what we need without going through endless voicemail chains.

Using MyCase

It is amazingly easy to use. It takes about an hour to get a staff member up and running. Really intuitive.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Billing
  • Trust accounting
  • Reports on performance
  • Document management
  • Sometimes it is difficult to add contacts who use the same email address
Yes - Excellent. Easy to use and fast.

Relationship with MyCase

They were awesome.
They continue to amaze me in how easy they are to work with.
I am not sure what there would be to negotiate. Their price and service plan is very completive.
None. I wish all of my vendors were like this.