Law Office Pros
Updated October 26, 2021
Law Office Pros
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with MyCase
We use MyCase for the following: 1. Time Tracking. 2. Client contacts. 3. Document management. 3. Invoicing. 4. Trust accounting. 6. Calendaring. It is a very cost effective management tool. We don't know what we would do without it. It has made us much more efficient.
- Trust accounting. This is an area of great concern as little mistakes can lead to serious consequences.
- Client management. By posting all client documents we have significantly reduced postage and rather than getting a phone call, the clients can see what is happening in their case.
- Scheduling. This is a great way to keep on top of calendars and a better way to avoid missing deadlines.
- Linking contacts in cases.
- Calendaring and reminders.
- Conflict recognition and resolution.
- Document mangement
- Billing
- Trust accounting.
- Client management and communications.
- Case management.
- Reduction trust accounting errors.
- Reduction in cost of invoicing.
- Increased client satisfaction by allowing the client 24-7 access to their case files.
- Credit card processing fees are much lower than previously experienced.
Much more affordable and easier to use.
Do you think MyCase delivers good value for the price?
Yes
Are you happy with MyCase's feature set?
Yes
Did MyCase live up to sales and marketing promises?
Yes
Did implementation of MyCase go as expected?
Yes
Would you buy MyCase again?
Yes
Using MyCase
5 - Legal services and admin/support.
5 - Basic office understanding.
- Billing
- Trust accounting
- Document management
- Client communications
- Calendaring
- Conflict management
- Reduce client questions
- Reduce postage charges
- Reduces accounting costs
- Trust accounting
- Conflict management
- Client communications
- Calendering
Evaluating MyCase and Competitors
- Price
- Product Features
- Product Usability
This was the most cost effective user friendly option on the market. On top of that, the customer service is stellar.
I would not change my decision. MyCase was and is perfect for my office.
MyCase Implementation
- Implemented in-house
Not sure - We began using MyCase on day 1 of the opening of the firm. It has been in use ever since.
- There weren't any
MyCase Training
- no training
Absolutely easy and intuitive.
Configuring MyCase
None that I know of.
No - we have not done any customization to the interface
No - we have not done any custom code
MyCase Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No. I was not aware that this was offered. The basic support is premium as far as I am concerned.
Yes - I got through to support immediately. The problem got resolved very quickly. MyCase Support is awesome.
We have gone through several employees lately. This often creates transition issues. MyCase support is always there for us and we get what we need without going through endless voicemail chains.
Using MyCase
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Billing
- Trust accounting
- Reports on performance
- Document management
- Sometimes it is difficult to add contacts who use the same email address
Yes - Excellent. Easy to use and fast.
Relationship with MyCase
I am not sure what there would be to negotiate. Their price and service plan is very completive.
None. I wish all of my vendors were like this.