What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
127 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100

SAP Commerce Cloud

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
127 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

    Online Storefront

    MyCommerce

    Feature Set Not Supported
    N/A
    7.8

    SAP Commerce Cloud

    78%
    SAP Commerce Cloud ranks higher in 9/9 features

    Product catalog & listings

    N/A
    0 Ratings
    8.3
    83%
    45 Ratings

    Product management

    N/A
    0 Ratings
    8.3
    83%
    46 Ratings

    Bulk product upload

    N/A
    0 Ratings
    7.9
    79%
    46 Ratings

    Branding

    N/A
    0 Ratings
    7.3
    73%
    45 Ratings

    Mobile storefront

    N/A
    0 Ratings
    6.4
    64%
    44 Ratings

    Product variations

    N/A
    0 Ratings
    8.9
    89%
    45 Ratings

    Website integration

    N/A
    0 Ratings
    8.9
    89%
    46 Ratings

    Visual customization

    N/A
    0 Ratings
    7.5
    75%
    44 Ratings

    CMS

    N/A
    0 Ratings
    6.9
    69%
    43 Ratings

    Online Shopping Cart

    MyCommerce

    Feature Set Not Supported
    N/A
    9.0

    SAP Commerce Cloud

    90%
    SAP Commerce Cloud ranks higher in 2/2 features

    Abandoned cart recovery

    N/A
    0 Ratings
    9.5
    95%
    15 Ratings

    Checkout user experience

    N/A
    0 Ratings
    8.4
    84%
    44 Ratings

    Online Payment System

    MyCommerce

    Feature Set Not Supported
    N/A
    9.1

    SAP Commerce Cloud

    91%
    SAP Commerce Cloud ranks higher in 1/1 features

    eCommerce security

    N/A
    0 Ratings
    9.1
    91%
    39 Ratings

    eCommerce Marketing

    MyCommerce

    Feature Set Not Supported
    N/A
    7.2

    SAP Commerce Cloud

    72%
    SAP Commerce Cloud ranks higher in 3/3 features

    Promotions & discounts

    N/A
    0 Ratings
    8.8
    88%
    44 Ratings

    Personalized recommendations

    N/A
    0 Ratings
    6.2
    62%
    42 Ratings

    SEO

    N/A
    0 Ratings
    6.8
    68%
    39 Ratings

    eCommerce Business Management

    MyCommerce

    Feature Set Not Supported
    N/A
    8.2

    SAP Commerce Cloud

    82%
    SAP Commerce Cloud ranks higher in 5/5 features

    Multi-site management

    N/A
    0 Ratings
    9.4
    94%
    44 Ratings

    Order processing

    N/A
    0 Ratings
    9.1
    91%
    44 Ratings

    Inventory management

    N/A
    0 Ratings
    7.7
    77%
    40 Ratings

    Shipping

    N/A
    0 Ratings
    7.4
    74%
    42 Ratings

    Custom functionality

    N/A
    0 Ratings
    7.3
    73%
    45 Ratings

    Attribute Ratings

    • SAP Commerce Cloud is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    7.0

    MyCommerce

    70%
    1 Rating
    8.4

    SAP Commerce Cloud

    84%
    51 Ratings

    Likelihood to Renew

    7.0

    MyCommerce

    70%
    1 Rating
    10.0

    SAP Commerce Cloud

    100%
    1 Rating

    Usability

    MyCommerce

    N/A
    0 Ratings
    9.0

    SAP Commerce Cloud

    90%
    2 Ratings

    Support Rating

    MyCommerce

    N/A
    0 Ratings
    9.9

    SAP Commerce Cloud

    99%
    6 Ratings

    Implementation Rating

    MyCommerce

    N/A
    0 Ratings
    9.1

    SAP Commerce Cloud

    91%
    3 Ratings

    Ease of integration

    MyCommerce

    N/A
    0 Ratings
    7.2

    SAP Commerce Cloud

    72%
    31 Ratings

    Product Scalability

    MyCommerce

    N/A
    0 Ratings
    7.6

    SAP Commerce Cloud

    76%
    29 Ratings

    Likelihood to Recommend

    Digital River

    DR doesn't work well with PayPal subscriptions, renewal rate is very low. So, if company is using a subscription model it should have another payment system as a backup
    Read full review

    SAP

    Because it offers you security, productivity, learning, and confidence—features that software of this type should have and because it is among the best in its area, I recommend SAP Commerce Cloud. As a result, I believe it to be of utmost significance and that most CEOs should be aware of and utilize it.
    Read full review

    Pros

    Digital River

    • Almost fully customized templates
    • Very simple subscription flow
    • Allows to generate license on the fly using callback to back-end server
    • Very good technical support
    Read full review

    SAP

    • Commerce engine works really well and easy customization journey for end users
    • Seamless integrations with SAP system at the backend
    • Promotions engines are easy configurable for business users to publish the promotions
    • Headless architecture helps client to have better frontend experience
    Read full review

    Cons

    Digital River

    • Definitely need Web-based API to manage subscription including changes in renewal date
    • Add more languages (especially Arabic)
    • Redirect user to PayPal directly without entering to shopping cart
    Read full review

    SAP

    • Some procedures in the CMS are usually very slow, specifically in the CMS Cockpit; I cannot use most of the templates or manage certain content. For this reason, I try to find other alternatives, but they are not as efficient as CMS Cockpit should be.
    • There are some functions that are a bit outdated, more like the user interface; it is worth mentioning that this is a very important tool because it is the first contact that customers have with the software and the company as such.
    Read full review

    Pricing Details

    MyCommerce

    Starting Price

    Editions & Modules

    MyCommerce editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      SAP Commerce Cloud

      Starting Price

      Editions & Modules

      SAP Commerce Cloud editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Pricing Info

        Likelihood to Renew

        Digital River

        DR is good enough and it also depends what's the company goals. DR solves a lot of problems for company and it saves money in some cases.
        Read full review

        SAP

        I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
        Read full review

        Usability

        Digital River

        No answers on this topic

        SAP

        The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
        Read full review

        Support Rating

        Digital River

        No answers on this topic

        SAP

        We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
        Read full review

        Implementation Rating

        Digital River

        No answers on this topic

        SAP

        Scalability of the product was good Seamless integrations were helped in reducing the implementation for the development team to integrate with the SAP ERP Product framework helped customer to customize and adapt the new features which were developed basis business processes and ease of customer experience. Deployment and creation of the build becomes very easy with the CCv2 setup.
        Read full review

        Alternatives Considered

        Digital River

        We are using Stripe as alternative solution for some categories of users and as a backup. Stripe has much more flexible API but less flexible template customization.
        Read full review

        SAP

        SAP Commerce Cloud has tight integration with the backend SAP allowing for our specific business requirements to be tied into the platform. The site user friendliness was intuitive and received nothing but positive feedback from the user community. Data integration and security were another key factors. The overall cost to support and maintain utilizing internal resources as much as possible and only supplement when needed.
        Read full review

        Scalability

        Digital River

        No answers on this topic

        SAP

        Generally, I've been very happy with SAP Commerce Cloud. I feel like it's a good solution for enterprise-level companies that do a significant volume of e-commerce. I do wish that the CMS was easier to use and that it was easier to integrate with CRM systems.
        Read full review

        Return on Investment

        Digital River

        • Works well with credit card renewals
        • Strong fraud detection system (very important)
        • Doesn't work well with PayPal renewals
        • High enough fee
        • Overall DR is good in this area
        Read full review

        SAP

        • For my clients, it has streamlined the costs incurred in their IT infra as using SAP Commerce Cloud requires a lesser upfront setup
        • Due to flexibility in SAP Commerce Cloud, another client was able to scale up their operations and ended up with 5x of orders in the pandemic
        Read full review

        Screenshots

        Add comparison