True reason to choose SAP Commerce Cloud
Updated September 26, 2024

True reason to choose SAP Commerce Cloud

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • SAP Data Hub
  • OCC, Storefront, ASM, B2B and B2C etc

Overall Satisfaction with SAP Commerce Cloud

As SAP Commerce is proceeding towards Composable Commerce which is one of the best feature where we have more control over UI side independently hence easy to provide best user experience along with mobile apps also. We have release Android and iOS app as well.
Use to design and develop very complex B2B business model requirements like Assortment, Personalization's, Custom Search Experiences, REST and Soap based integrations, Order and Multiple Cart for the customer, etc. We also resolve problems like displaying real-time pricing as well as stock from ERP, also implement Personalization on the product display. It's is very easy to integrate context-driven services and provide a way for businesses to analyze customer behavior. CCV2 really helps and reduces efforts towards dev-ops like building and deploying code to the environment. One of the best things to solve problems is to have implemented a complex assortment, using adaptive search as well as customizing search flow easily with minimal effort.

Pros

  • Business-friendly UI as well as configuration by which Business can customize search experience for specific page-level along with customization of specific value.
  • Flexibility over integrations, at the same time, can provide API as well can be consumers. Also, have OOTB integrations using SCPI which really helps in onboarding Catalogs details to SAP Commerce Cloud.
  • SAP Commerce Cloud Integration with context-driven services to achieve customer behavior as well as apply segmentation and product recommendations, is very easy and it is out of the box with the minimum effort it is working perfectly.
  • SAP Commerce Cloud on CCV2 makes life easier as there is no need of having big experience in the dev-ops side as build and deployment pipelines are already available. Also, there is zero downtime which is saving business as the site is always available.
  • After the Composable Commerce UI and API are loose coupled completely. So multiple team can work independently and easily also using API Spec like swagger integration is easy now.
  • SAP Commerce has added new AI based recommendation engine ISS which is easy to configure in the Commerce site and quickly help client to grow in their business.

Cons

  • As per experience performance is the area where improvement can be done when ordering 500 products and more.
  • SAP support for CCV2 deployment and SAP Products issues.
  • If we can bring Facet hierarchy feature as well as slider facets options out of box
  • There are performance issues in grouping functionality if we have many children of a group in PLP/CLP.
  • SAP Commerce Cloud does not provide to keep sensitive keys into Vault from where the keys can be maintained and fetched at runtime.
  • Some performance issues in B2B Hierarchy when there are very big number of parent and child along with nested.
  • It has a positive impact on my client's business and ROI is higher than expected. As orders count is increasing due to smooth and better experience.
  • My current client's customers have given very positive experience about new website built on SAP Commerce Cloud.
  • Due to SAP Commerce Cloud website rollout is very easy and due to it, my current client has introduced around 25 websites. As SAP Commerce Cloud logic needs to develop once and can be reused for multiple websites easily with minimal effort.
  • Branding is also very easy as promotions, events can be implemented on the website easily and with minimum time.
  • SAP Commerce has helped our client to integrate the Recommendation tool ISS which is easy to configure after this tool product sale is increased. The best thing was that integration was very easy and quick.
  • One option of Blue/Green deployment helping us to check the production release in advance on production environment. Prev we don't have this option and many times face P1 issue in prod which had ruined client reputation. But now this feature is helping lot

Do you think SAP Commerce Cloud delivers good value for the price?

Yes

Are you happy with SAP Commerce Cloud's feature set?

Yes

Did SAP Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Commerce Cloud go as expected?

Yes

Would you buy SAP Commerce Cloud again?

Yes

With time SAP has added new features and options in deployments as well which make maintenance easy and provide best user experience. So using AI based ISS tool is integrated in commerce site and configured in quick fashion. This gives best product recommendation to User based on the specific user behavior which helped client to grow their business.

As per my experience, SAP Commerce Cloud is built on Java and Spring which is an open technology and widely used. Any developer who knows programming can learn and adopt it easily. SAP Commerce Cloud has added new features and eased the life of developers by giving an easy way to customize Backoffice Cockpit very easily. So as per business requirements, we can customize it easily. One of my best experiences is with Search Functionality like adaptive search and giving way to customize filtering search results for specific customers. And one of the big reasons is that SAP Commerce Cloud is widely used by many customers and SAP Commerce Cloud is the leader in this area so always a hot technology.

SAP Commerce Cloud Feature Ratings

10.0
Product catalog & listings
10
Product management
10
Bulk product upload
10
Branding
10
Mobile storefront
10
Product variations
10
Website integration
10
Visual customization
10
CMS
10
10.0
Checkout user experience
10
9.0
eCommerce security
9
10.0
Promotions & discounts
10
Personalized recommendations
10
SEO
10
10.0
Multi-site management
10
Order processing
10
Inventory management
10
Shipping
10
Custom functionality
10

SAP Commerce Cloud Reliability

  • Because most of the functionality of B2B and B2C are coming out of the box, this way MVP can be built within a short span of time and the website can be rolled out without losing time.
  • Customization is also very easy as SAP already took care of many requirements which generally require to expand by business-like restrictions, assortments, order process, etc.
  • Easy and flexibility have been given to Developers which means technically everything is possible if developers are smart and capable enough to achieve the expected requirement. So it is a win-win situation for developers and architects.

Integrating SAP Commerce Cloud

  • Indeed integrations are very easily irrespective of the system whether it is homogenous or heterogeneous.
  • We have all options open like we want to connect via REST, SOAP, SCPI, or any other way which is preferred.
  • Apart from that we also have a good feature Cloud HOTFOLDER integration which is working perfectly well in our case without any issue.

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