SAP Commerce Cloud (formerly SAP Hybris)

Likelihood to Recommend

Hybris fits well into a large development organization and will need many disciplines to fully leverage. It should fit very well into SAP heavy environments and recent roadmaps indicate a tighter and tighter integration in the future. It would be a challenge for a smaller shop to cultivate the kind of knowledge diversity necessary. Getting the initial momentum may also be a challenge if you do not have a good implementation partner, at least in the early stages.

Read full review

Verified User

Director in Information Technology

Automotive Company, 1001-5000 employees

View all 22 answers on this topic

Feature Rating Comparison

SAP Commerce Cloud (formerly SAP Hybris)

Product catalog & listings

Product management

Bulk product upload

Branding

Mobile storefront

Product variations

Website integration

Visual customization

CMS

SAP Commerce Cloud (formerly SAP Hybris)

Abandoned cart recovery

Checkout user experience

SAP Commerce Cloud (formerly SAP Hybris)

eCommerce security

SAP Commerce Cloud (formerly SAP Hybris)

Promotions & discounts

Personalized recommendations

SEO

SAP Commerce Cloud (formerly SAP Hybris)

Multi-site management

Order processing

Inventory management

Shipping

Custom functionality

Pros

Large scale product and user data management.
Out of the box support for common eCommerce functionality.
Robust platform that is supported well and consistently by the Hybris team who are available for direct support if needed.
Integrates well with other services if Hybris does not meet all business needs.
Localization for multi-national support was easy to implement.

Read full review

Carter Lathrop

Java Web Developer

Hero Digital, LLCApparel & Fashion, 51-200 employees

View all 22 answers on this topic

Cons

CMS Cockpit is slow and inefficient for performing certain kinds of content management and template manipulation tasks. I often defer to the HMC, but this is not a feasible option for our client's content management team.
The OOTB UI code that ships with v5.0.1 is several years behind industry standard front end technology. v5.1 shows no promise of significant improvements in this arena. Some things I'd like to see: Dropping the Blueprint framework in favor of something Like Bootstrap, Less Framework or AngularJS. Jquery and key dependent plug-ins need to be upgraded and large, over-featured plugins like JQuery UI abandoned. SASS + Compass should replace static CSS. Granule should be dropped in favor of better tools for JS dependency management, code minification, and file concatenation.
Maintaining independent codebases for Desktop and Mobile views increases UI development hours by a margin of 30-50%. Natively supporting the option to configure a responsive design with a framework such as AngularJS would offer flexibility to serve up content and site chrome targeted at a wider range of device classes than just desktop machines and mobile phones.

Read full review

Erin Riggers

Presentation Layer Architect & Development Manager

RazorfishMarketing and Advertising, 1001-5000 employees

View all 22 answers on this topic

Likelihood to Renew

SAP Commerce Cloud (formerly SAP Hybris) 9.3

Based on 2 answers

Its has very good features and with each upgrade the additional features are really exciting. Hybris delivers the top-rated e-commerce software and omni-channel solution to help enterprises across the globe innovate faster and sell more.

Read full review

Verified User

Consultant in Information Technology

Information Technology and Services Company, 10,001+ employees

View all 2 answers on this topic

Usability

SAP Commerce Cloud (formerly SAP Hybris) 9.0

Based on 3 answers

The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.

Read full review

zahit bogus

Business Intelligence & Database Consultant

EMO A.ŞInformation Technology & Services, 501-1000 employees

View all 3 answers on this topic

Support Rating

SAP Commerce Cloud (formerly SAP Hybris) 4.4

Based on 5 answers

We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.

Read full review

zahit bogus

Business Intelligence & Database Consultant

EMO A.ŞInformation Technology & Services, 501-1000 employees

View all 5 answers on this topic

Implementation Rating

SAP Commerce Cloud (formerly SAP Hybris) 8.0

Based on 2 answers

I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.

Read full review

Erin Riggers

Presentation Layer Architect & Development Manager

RazorfishMarketing and Advertising, 1001-5000 employees

View all 2 answers on this topic

Alternatives Considered

SAP Commerce Cloud works great in addition to the SAP Analytics Cloud we previously had implemented. Both work wonderfully together hand in hand. We made the decision to supplement SAP Analytics Cloud with SAP Commerce Cloud after have such a great experience with the platform. SAP Commerce Cloud has improved business in so many aspects. It has been a great purchase decision

Read full review

Verified User

Administrative Assistant in Sales

Events Services Company, 11-50 employees

View all 22 answers on this topic

Return on Investment

Our business went through 3 major initiatives to migrate our legacy platform and data to Hybris over the course of several years with multiple tech leadership and dev teams. All 3 of these initiatives failed to launch, largely due to the complexity of the platforms and massively associated tech burdon. A 4th re-platforming succeeded in launching an MVP version with support from expensive consulting firms and to the tune of millions of dollars.
Due to the inflexibility of the content management features, marketing teams are severely limited and have had to seek 3rd-party software to layer on top of Hybris to deliver modern customer experiences.

Read full review

Verified User

Manager in Marketing

Consumer Goods Company, 201-500 employees

View all 22 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

SAP Commerce Cloud (formerly SAP Hybris)

Likelihood to Recommend