Architects Review for SAP CX Commerce.
Updated December 09, 2025

Architects Review for SAP CX Commerce.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • SAP Data Hub

Overall Satisfaction with SAP Commerce Cloud

SAP Commerce Cloud is being used by one of our Electronics client for their D2C sites in their 180 countries of business. There are multiple instances of yCommerce for the client. For another Pharma client as well, it's being used for both B2B and B2C business for Order Management, Checkout Management, and Product Content management. SAP Commerce is one of the best in the market for storefronts using Spartacus.

Pros

  • Order management.
  • Checkout management.
  • PCM
  • Search Engine.

Cons

  • The complexity of upgrading.
  • Recently the Java upgrade caused huge problem even after sap provided correct steps, it was not easy.
  • We need to really bring innovation to Spartacus as most of the clients are going with 3rd third-party/custom frontend.
  • D2C is the forefront for the customers and it has direct impact on the customer returns.
  • Recently, there was a login issue in the frontend for one of the clients, and they lost a huge amount of revenue, so it's evident how important it is for ROI.
  • Having a good integration with all other CX products give a edge advantage.
SAP Commerce Cloud is one of the key applications under the SAP CX portfolio of SAP Business Suite. It has out-of-the-box integrations with SAP and non-SAP products. Any business cannot earn revenue without a D2C site, hence it becomes more vital to return on investment. SAP Commerce Cloud also allows multiple storefronts under one license.
I've been leading the CX practice, and we do have multiple commerce suites for which we provide service/implementation to our clients. The most demanded product is SAP Commerce due to its flexibility, out-of-the-box integration available for integration with SAP and non-SAP products. It has all the modules available for both B2C and B2b.

Do you think SAP Commerce Cloud delivers good value for the price?

Yes

Are you happy with SAP Commerce Cloud's feature set?

Yes

Did SAP Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Commerce Cloud go as expected?

Yes

Would you buy SAP Commerce Cloud again?

Yes

SAP Commerce Cloud gives an edge advantage to integrate with the existing landscapes of SAP. It provides out-of-the-box integrations, data sync is easier, and customer relies on the backend or back-office. SAP Commerce Cloud is also reliable and hot-selling in the market due to its competitive advantage and being part of the SAP Business Suite - CX.

SAP Commerce Cloud Feature Ratings

7.8
Product catalog & listings
8
Product management
9
Bulk product upload
7
Branding
7
Mobile storefront
7
Product variations
7
Website integration
8
Visual customization
8
CMS
9
8.0
Checkout user experience
8
8.0
eCommerce security
8
8.7
Promotions & discounts
9
Personalized recommendations
9
SEO
8
8.2
Multi-site management
8
Order processing
9
Inventory management
8
Shipping
8
Custom functionality
8

Using SAP Commerce Cloud

900 - We are approx, 900 SAP commerce consultants, developers who implement, uses SAP Commerce Cloud across the organisation. We're a services and consulting global firm with multiple functions, including digital commerce, marketing, product management and more... We implement sap commerce for multiple global clients with strong expertise and practice on SAP Customer Experience Suite and the overall SAP portfolio. We train, skill and prepare our consultants with SAP Hybris key knowledge who works on both Backoffice and Frontoffice implementations across the different industries.
900 - We're a services and conuslting global firm with multiple functions, including digital commerce, marketing, product management and more... We implement sap commrece for multiple global clients with strong expertise and practice on SAP customer experience suite and overall SAP portfolio. We train, skill and prepare our consultants with SAP Hybris key knowledge who works on both Backoffice and Frontoffice implementations across the different industries. They're skilled on different modules of SAP commrece like Content Management, Checkout Management, Order management system, search system and more. For spartacus, all the frontend skills like Java, spring, nodejs etc with which consultant are equpped with.
  • manage e2e digital commerce journey, product browsing, cart mgmt, checkout and order placement
  • enable personalized CX through targeted content, pricing & promotions
  • provide a scalable platform for going live with new brands, markets and storefronts quickly in few days.
  • we have used SAP Commerce Cloud in a many innovative ways..like we leveraged its flexibility to golive multiple brand storefronts quickly using a shared core/backend.
  • integrated Commerce with CDC and CDP to enable unified identity and personalized cx across channels like email, sms.
  • also used the platform for other customer journeys such as service ticket flows, extending commerce beyond standard web shop scenarios like after-market-webshop and accesories shops.
  • we could leverage it for omnichannel experience like unified cart experience in future
  • ai driven dynamic pricing and offers
  • we can also do upsell and cross sell as bundled product in future
SAP Commerce and Spartacus together becomes one of the omnichannel powerhouse of commerce application. It also comes with edge advantage with out of the box integrations with many SAP applications and also non-SAP applciations which gives it edge advantage over other tools. The main reason being the integration becomes easier as SAP shares the common data schema and model across all its product line and new feature releases are compatible with all the SAP product line.

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