Relook the e-commerce journey using SAP Commerce Cloud
November 08, 2022
Relook the e-commerce journey using SAP Commerce Cloud
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- SAP Data Hub
- SAP CPI
- SAP C4C
- SAP Byd
- SAP S4 HANA
- SAP ECC
Overall Satisfaction with SAP Commerce Cloud
The solution designed was powered by SAP Cx suite of applications and
led to a complete front office transformation through
– SAP Commerce Cloud, SAP Sales & Service Cloud and SAP Business by Design
and backed by SAP S4/HANA to implement the desired digital transformation.
The SAP Commerce Cloud helped client to provide its customers with a self-service portal to interact with their dealers
& sales team, access latest company and machinery information, fleet management and hierarchy management as well as to avail service and spare part products. This digital transformation project has helped in improving the way in which the
company engages with its customers and dealers. The first Spartacus implementation
in India and first in construction equipment industry.
Helped in automating the manual processes and reducing the overall turn around time.
Post implementation there has been a significant increase in the number of customer registrations.
First mover advantage in construction equipment industry with single platform for all requirements
Expect a decrease in the transaction cost, increase in efficiency of sales and service team as well as dealers with the automated process through the digital platforms.
led to a complete front office transformation through
– SAP Commerce Cloud, SAP Sales & Service Cloud and SAP Business by Design
and backed by SAP S4/HANA to implement the desired digital transformation.
The SAP Commerce Cloud helped client to provide its customers with a self-service portal to interact with their dealers
& sales team, access latest company and machinery information, fleet management and hierarchy management as well as to avail service and spare part products. This digital transformation project has helped in improving the way in which the
company engages with its customers and dealers. The first Spartacus implementation
in India and first in construction equipment industry.
Helped in automating the manual processes and reducing the overall turn around time.
Post implementation there has been a significant increase in the number of customer registrations.
First mover advantage in construction equipment industry with single platform for all requirements
Expect a decrease in the transaction cost, increase in efficiency of sales and service team as well as dealers with the automated process through the digital platforms.
- Commerce engine works really well and easy customization journey for end users
- Seamless integrations with SAP system at the backend
- Promotions engines are easy configurable for business users to publish the promotions
- Headless architecture helps client to have better frontend experience
- Should have some libraries in-build to create dashboards and reports
- Should have simplified flow for the oData integrations with non-SAP systems
- Increases footprints on the website
- Increase reach to the customers
- Ease and simplified the customer journey which in turn helps to increase conversion rate
- Helps to keep customer engage which can increase the number of orders
- Seamless integrations helps to show the current live inventory and order status for customers to repeat the orders
- Easy re-order in B2B scenario helps customers to reduce the overall ordering time, which increase the order values.
SAP Commerce cloud stack is based on the Java and Spring framework. This helps the client to customize easily and build custom integrations with any 3rd party systems.
SAP ERP is being used in most of the industries as their backend ERP, which helps them to build the e-commerce site in SAP Commerce cloud as the integrations comes as OOTB.
SAP Commerce Cloud has headless architecture and API layer is separate which helps clients to build their frontends in any of the UI frameworks.
Every possible scenarios in commerce are covered in OOTB pre-built extensions and modules as a part of SAP Commerce Cloud package which helps client to enable of disable the features in commerce.
SAP ERP is being used in most of the industries as their backend ERP, which helps them to build the e-commerce site in SAP Commerce cloud as the integrations comes as OOTB.
SAP Commerce Cloud has headless architecture and API layer is separate which helps clients to build their frontends in any of the UI frameworks.
Every possible scenarios in commerce are covered in OOTB pre-built extensions and modules as a part of SAP Commerce Cloud package which helps client to enable of disable the features in commerce.
Do you think SAP Commerce Cloud delivers good value for the price?
Yes
Are you happy with SAP Commerce Cloud's feature set?
Yes
Did SAP Commerce Cloud live up to sales and marketing promises?
Yes
Did implementation of SAP Commerce Cloud go as expected?
Yes
Would you buy SAP Commerce Cloud again?
Yes
SAP Commerce Cloud Feature Ratings
Using SAP Commerce Cloud
Evaluating SAP Commerce Cloud and Competitors
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
Product features which are being packaged as a OOTB SAP Commerce Cloud.
This covers most of the scenarios of e-commerce journeys for almost all the industries.
Integration feature gives a seamless journey for end users as well as the internal employees of the organization to maintain the master data across the systems.
This covers most of the scenarios of e-commerce journeys for almost all the industries.
Integration feature gives a seamless journey for end users as well as the internal employees of the organization to maintain the master data across the systems.
I can evaluate and select the product basis on the scalability and seamless integration with SAP and non-SAP systems.
From this point of view as well SAP Commerce Cloud holds good and becomes number 1 for the implementation as it has all the integrations frameworks supported as REST, SOAP, oDATA, etc.
From this point of view as well SAP Commerce Cloud holds good and becomes number 1 for the implementation as it has all the integrations frameworks supported as REST, SOAP, oDATA, etc.
SAP Commerce Cloud Implementation
- Implemented in-house
Change management was a big part of the implementation and was well-handled - There were multiple learnings from the implementation like digitalization of the resources or employees which were earlier working in excel files or on paper.
Then working with them to use their own mobiles for the usage and recording of the data.
Fields service agents to manage their visits, verify everything on the phone and that too with PwA was a major challenge in change management and was handled very well with user guides and timely trainings.
Then working with them to use their own mobiles for the usage and recording of the data.
Fields service agents to manage their visits, verify everything on the phone and that too with PwA was a major challenge in change management and was handled very well with user guides and timely trainings.
- Change management to the vendors
- Changing the data management practice to go all in digital fashion
- Datahub integration was a bit of challenge with huge amount of data load