Driving Scalability and Comprehensive E-Commerce Solutions for Enterprise Success
September 25, 2024

Driving Scalability and Comprehensive E-Commerce Solutions for Enterprise Success

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Commerce Cloud

In our organization, SAP Commerce Cloud is pivotal in enhancing and optimizing our e-commerce operations. It addresses key business challenges by delivering personalized experiences through targeted marketing and product recommendations, significantly boosting customer satisfaction and retention. The platform supports our business growth by being highly scalable and performant, allowing us to handle an increasing number of transactions and expand into new markets seamlessly

Pros

  • Customisable user journey based on business demands
  • Easily scales to handle increased transaction volumes and market expansions.
  • Supports complex business models and customized workflows with ease.

Cons

  • The administrative interface can be overwhelming and complex for new users, necessitating a steeper learning curve.
  • Customization requires deep technical know-how
  • For smaller businesses, the cost can be prohibitive, especially considering the additional expenses for custom development and integration.
  • The implementation of SAP Commerce Cloud has significantly boosted our sales through enhanced personalization and targeted marketing strategies.
  • We achieved faster time-to-market for new products and promotions, greatly enhancing our ability to respond to market trends.
  • The platform's scalability allowed us to seamlessly handle increased traffic during peak periods, ensuring a smooth and uninterrupted customer experience.
I give SAP Commerce Cloud a 9 for overall usability because it offers a comprehensive set of powerful features that significantly enhance our e-commerce capabilities. Its scalability, advanced personalization, and seamless multi-channel integration streamline operations and drive business growth
We selected SAP Commerce Cloud over Spryker because SAP Commerce Cloud offers more robust and comprehensive capabilities that align with our business needs.We already had a team who was skilled in hybris (old SAP Commerce) and experience with hybris in the past was good

Do you think SAP Commerce Cloud delivers good value for the price?

Yes

Are you happy with SAP Commerce Cloud's feature set?

Yes

Did SAP Commerce Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Commerce Cloud go as expected?

Yes

Would you buy SAP Commerce Cloud again?

Yes

SAP Commerce Cloud is well-suited for large enterprises requiring robust personalization, seamless multi-channel integration, and the ability to handle high-volume transactions, especially during peak periods like Black Friday. Its scalability and advanced features make it ideal for businesses needing to manage complex product catalogs and global operations.Enough development capacities are needed to have a best in class shop

SAP Commerce Cloud Feature Ratings

8.7
Product catalog & listings
10
Product management
10
Bulk product upload
6
Branding
Not Rated
Mobile storefront
Not Rated
Product variations
10
Website integration
10
Visual customization
Not Rated
CMS
6
10.0
Checkout user experience
10
9.0
eCommerce security
9
6.0
Promotions & discounts
6
Personalized recommendations
Not Rated
SEO
Not Rated
9.2
Multi-site management
10
Order processing
8
Inventory management
8
Shipping
10
Custom functionality
10

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