SAP Commerce Cloud for our CX Digital Transformation journey - here we go!
September 25, 2024

SAP Commerce Cloud for our CX Digital Transformation journey - here we go!

Mike Gamaggio | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Commerce Cloud

The Digital CX Footprint of the Zumtobelgroup is in need of a refresh. Part of the Digital Transformation of the Zumtobelgroup is to replace our home-built legacy web and shop solutions with standard shelf platforms. One of our subsidiaries (Tridonic.com) has already completed this Core System Replacement and is in the continuous delivery mode to enhance and improve the CX experience of its customers. Our other two brands (Zumtobel and Thornlighting) are currently in full flight to achieve the core system replacement and support the overall enterprise strategy of the Zumtobelgroup for achieving Customer Excellence on our digital footprint. The Commerce Capabilities for our subsidiaries ore built on and delivered by SAP Commerce Cloud where we build a custom frontend on top to ensure a modern, robust and exciting Digital Customer Experience for our business partners and customers

Pros

  • B2B capabilities
  • B2C capabilities
  • Admin/Cockpit console

Cons

  • Pricing
  • CMS
  • Frontend framework
  • Fast time to market
  • Good integration with ERP
  • flexible architecture allowing to connect our own PIM and custom F/E
More true headless and a more rationale pricing. Since moving from the Hzbris Monolyth towards SAP Commerce Cloud a lot of progress has been made, but dissecting the monolyth into composable components where you just pay for what you use is still a longer journey and here pricing should be more realistic. Things become so expensive once they have the SAP stamp on them (example the SAP CIAM)

Do you think SAP Commerce Cloud delivers good value for the price?

No

Are you happy with SAP Commerce Cloud's feature set?

Yes

Did SAP Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Commerce Cloud go as expected?

Yes

Would you buy SAP Commerce Cloud again?

Yes

For a straight forward B2B shop with a simple frontend the whole SAP Commerce Suite is pretty robust yet fairly expensive. It is still not a true and full blown headless solution so if your enterprise is on a MACH strategy then this product would not be the foundation for it. If a company wants to build rich CX frontend experiences, then Spartacus is probably not the best and a custom frontend would be recommended, in that case you compromise on the advantages of a full blown solution from one vendor

SAP Commerce Cloud Feature Ratings

5.3
Product catalog & listings
5
Product management
8
Bulk product upload
5
Branding
5
Mobile storefront
2
Product variations
7
Website integration
7
Visual customization
7
CMS
2
9.0
Checkout user experience
9
8.0
eCommerce security
8
6.7
Promotions & discounts
10
Personalized recommendations
7
SEO
3
6.2
Multi-site management
8
Order processing
8
Inventory management
8
Shipping
5
Custom functionality
2

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