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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SurveyLab

    Score9.7 out of 10
    N/ASurveyLab is a professional survey tool that can be used in the multiple areas that include: Customer Experience Managerment, HR (incl. 360 Feedback), Market Research, online tests and forms. The product has been in the market for 10 years. The vendor says their distinguishing feature is providing dedicated customer support and on-demand development for clients. The system also provides white-label opition and integrations with other tools, via API, which means a wide variety of…N/A

    PlaybookUX

    Score5.1 out of 10
    Small Businesses (1-50 employees)
    PlaybookUX is a user testing software for both moderated and unmoderated research. The vendor helps companies receive video based feedback from their target demographic on product usability, designs, websites, ideas and more. They handle recruiting, incentivizing, transcribing, and analyzing. When it comes to recruiting, the vendor says they allow you to specify job role, industry, age, household income and…

    $0

    total

    Pricing
    SurveyLabPlaybookUX
    Editions & Modules
    No answers on this topic
    Bring your own customers
    $0
    total
    Unmoderated
    $49
    per participant
    Moderated
    $100
    per participant (30 minutes)
    Moderated
    $150
    per participant (60 minutes)
    Offerings
    Pricing Offerings
    SurveyLabPlaybookUX
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    SurveyLabPlaybookUX
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of SurveyLab and PlaybookUX
    Feature
    SurveyLab
    8.5
    1 Ratings
    6% above category average
    PlaybookUX
    -
    Ratings
    Survey templates7.31 Ratings00 Ratings
    Themes9.11 Ratings00 Ratings
    Custom logo/branding9.11 Ratings00 Ratings
    Survey Content
    Comparison of Survey Content features of SurveyLab and PlaybookUX
    Feature
    SurveyLab
    8.8
    1 Ratings
    3% above category average
    PlaybookUX
    -
    Ratings
    Changes to live survey9.11 Ratings00 Ratings
    Question design help8.21 Ratings00 Ratings
    Multiple question types9.11 Ratings00 Ratings
    Survey Logic
    Comparison of Survey Logic features of SurveyLab and PlaybookUX
    Feature
    SurveyLab
    9.1
    1 Ratings
    8% above category average
    PlaybookUX
    -
    Ratings
    Survey logic flexibility9.11 Ratings00 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of SurveyLab and PlaybookUX
    Feature
    SurveyLab
    8.5
    1 Ratings
    5% above category average
    PlaybookUX
    -
    Ratings
    Response tracking7.31 Ratings00 Ratings
    Data export8.21 Ratings00 Ratings
    Standard reports9.11 Ratings00 Ratings
    Custom reports9.11 Ratings00 Ratings
    Analytics9.11 Ratings00 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of SurveyLab and PlaybookUX
    Feature
    SurveyLab
    8.6
    1 Ratings
    1% below category average
    PlaybookUX
    -
    Ratings
    Access controls8.21 Ratings00 Ratings
    Compliance9.11 Ratings00 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of SurveyLab and PlaybookUX
    Feature
    SurveyLab
    9.1
    1 Ratings
    12% above category average
    PlaybookUX
    -
    Ratings
    Vendor-offered crowdsourcing9.11 Ratings00 Ratings
    Respondent restrictions9.11 Ratings00 Ratings
    Best Alternatives
    SurveyLabPlaybookUX
    Small Businesses
    Jotform
    Score8.5 out of 10
    No answers on this topic
    Medium-sized Companies
    Qualaroo
    Score7 out of 10
    Dovetail
    Score8.6 out of 10
    Enterprises
    QuestionPro
    Score9.2 out of 10
    Optimal
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SurveyLabPlaybookUX
    Likelihood to Recommend
    9.1
    (1 ratings)
    8.1
    (4 ratings)
    Usability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (2 ratings)
    User Testimonials
    SurveyLabPlaybookUX
    Likelihood to Recommend
    7 Points Ltd.
    MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
    Read full review
    PlaybookUX
    PlaybookUX is fabulous for ad-hoc tests with small budgets, but can also scale up to larger projects easily. I've recommended the tool to several people and they love it, too!
    Incentivized
    Read full review
    Pros
    7 Points Ltd.
    • They have great support that always will help you.
    • MySurveyLab is very flexible. Some things can be done in several ways.
    • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
    • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
    • They have a mobile application that can collect responses offline(!)
    Read full review
    PlaybookUX
    • They recruited our demographic.
    • Customer support was awesome.
    • Studies are very easy to set up.
    Read full review
    Cons
    7 Points Ltd.
    • Summary export in Excel could be nicer.
    • Tags in the left menu could be more intuitive.
    Read full review
    PlaybookUX
    • With other testing platforms, I can update my profile, but I'm not sure how to do it with PlaybookUX.
    • It would be nice to have a login location where I can see my available tests.
    Read full review
    Usability
    7 Points Ltd.
    No answers on this topic
    PlaybookUX
    Setting up a study only takes 5 mins. and you can preview a study before sending it out so you don't make any mistakes.
    Read full review
    Support Rating
    7 Points Ltd.
    No answers on this topic
    PlaybookUX
    Very responsive when I had a technical question about a test.
    Read full review
    Alternatives Considered
    7 Points Ltd.
    Read full review
    PlaybookUX
    Both have different set of unique features and usability.
    Incentivized
    Read full review
    Return on Investment
    7 Points Ltd.
    • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
    Read full review
    PlaybookUX
    • Quick testing at scale
    • Excellent price points
    Incentivized
    Read full review
    ScreenShots

    SurveyLab Screenshots

    Screenshot of Dashboard ViewProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot

    PlaybookUX Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot