SurveyLab vs. PlaybookUX

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.

PlaybookUX is fabulous for ad-hoc tests with small budgets, but can also scale up to larger projects easily. I've recommended the tool to several people and they love it, too!

Incentivized

• They have great support that always will help you.
• MySurveyLab is very flexible. Some things can be done in several ways.
• They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
• Collectors add flexibility to surveys. You can collect surveys from a few different source at once
• They have a mobile application that can collect responses offline(!)

• They recruited our demographic.
• Customer support was awesome.
• Studies are very easy to set up.

• Summary export in Excel could be nicer.
• Tags in the left menu could be more intuitive.

• With other testing platforms, I can update my profile, but I'm not sure how to do it with PlaybookUX.
• It would be nice to have a login location where I can see my available tests.

Setting up a study only takes 5 mins. and you can preview a study before sending it out so you don't make any mistakes.

Very responsive when I had a technical question about a test.

Both have different set of unique features and usability.

Incentivized

• With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot

• Quick testing at scale
• Excellent price points

Incentivized