What users are saying about
5 Ratings
1 Ratings
5 Ratings
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Score 8.9 out of 100
1 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

SurveyLab

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
George Smith | TrustRadius Reviewer

PlaybookUX

When you are trying to get feedback from users it's great to be able to use PlaybookUX because you don't have to do any of the manual work of conducting research. They take care of all of that for you. Great for companies who are short on time and don't want to do the administrative stuff.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

SurveyLab
8.5
PlaybookUX
Survey templates
SurveyLab
7.3
PlaybookUX
Themes
SurveyLab
9.1
PlaybookUX
Custom logo/branding
SurveyLab
9.1
PlaybookUX

Survey Content

SurveyLab
8.8
PlaybookUX
Changes to live survey
SurveyLab
9.1
PlaybookUX
Question design help
SurveyLab
8.2
PlaybookUX
Multiple question types
SurveyLab
9.1
PlaybookUX

Survey Logic

SurveyLab
9.1
PlaybookUX
Survey logic flexibility
SurveyLab
9.1
PlaybookUX

Survey Reporting & Analytics

SurveyLab
8.5
PlaybookUX
Response tracking
SurveyLab
7.3
PlaybookUX
Data export
SurveyLab
8.2
PlaybookUX
Standard reports
SurveyLab
9.1
PlaybookUX
Custom reports
SurveyLab
9.1
PlaybookUX
Analytics
SurveyLab
9.1
PlaybookUX

Survey Administration & Security

SurveyLab
8.6
PlaybookUX
Access controls
SurveyLab
8.2
PlaybookUX
Compliance
SurveyLab
9.1
PlaybookUX

Survey Distribution

SurveyLab
9.1
PlaybookUX
Vendor-offered crowdsourcing
SurveyLab
9.1
PlaybookUX
Respondent restrictions
SurveyLab
9.1
PlaybookUX

Pros

SurveyLab

  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
George Smith | TrustRadius Reviewer

PlaybookUX

  • They recruited our demographic.
  • Customer support was awesome.
  • Studies are very easy to set up.
Anonymous | TrustRadius Reviewer

Cons

SurveyLab

  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
George Smith | TrustRadius Reviewer

PlaybookUX

  • I wish I could download reports.
  • They didn't have card sorting - I was able to use Trello for this so it was ok.
Anonymous | TrustRadius Reviewer

Usability

SurveyLab

No score
No answers yet
No answers on this topic

PlaybookUX

PlaybookUX 9.1
Based on 1 answer
Setting up a study only takes 5 mins. and you can preview a study before sending it out so you don't make any mistakes.
Anonymous | TrustRadius Reviewer

Support Rating

SurveyLab

No score
No answers yet
No answers on this topic

PlaybookUX

PlaybookUX 9.1
Based on 1 answer
They use intercom so it's very easy to chat them and ask any questions. I really didn't need customer support all that much because it was easy to use but when I did, they were so helpful! They respond to you within minutes and answer any and all questions you have. They actually sent me a video walk though as well.
Anonymous | TrustRadius Reviewer

Alternatives Considered

SurveyLab

George Smith | TrustRadius Reviewer

PlaybookUX

PlaybookUX is much cheaper than UserTesting.com. They are also easier to use and set up studies than user testing. I liked how simple it was and we could conduct both moderated and unmoderated for very cheap.
Anonymous | TrustRadius Reviewer

Return on Investment

SurveyLab

  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
George Smith | TrustRadius Reviewer

PlaybookUX

  • We improved our product features before sending it to the development team which allowed us to not waste dev time building the wrong features.
  • We also spent less time conducting the research so we were able to do more research than we would have if we weren't using PlaybookUX.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

SurveyLab

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SurveyLab Editions & Modules

Additional Pricing Details

PlaybookUX

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

PlaybookUX Editions & Modules

Edition
Unmoderated$491
Moderated$1002
Moderated$1503
Bring your own customers$04
  1. per participant
  2. per participant (30 minutes)
  3. per participant (60 minutes)
  4. total
Additional Pricing Details

Rating Summary

Likelihood to Recommend

SurveyLab
9.1
PlaybookUX
9.1

Usability

SurveyLab
PlaybookUX
9.1

Support Rating

SurveyLab
PlaybookUX
9.1

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