What users are saying about
5 Ratings
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44 Ratings
5 Ratings
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Score 8.8 out of 100

Zoho CRM Plus

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44 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Likelihood to Recommend

SurveyLab

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
George Smith | TrustRadius Reviewer

Zoho CRM Plus

Zoho CRM Plus is rich with applications to address sales, marketing, post-market follow-up, social media marketing, customer portals for addressing concerns. It is appropriate for larger companies with multiple users. There are many customization options. Tracking sales by territory, filtering groups for email campaigns by customer and getting data on open and click rates are great features that I use.I have not gotten a vote of confidence from our accountants to use Zoho for financial data, for example, billing and invoicing. So we still use QuickBooks and have to integrate
Kris Diehl | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

SurveyLab
8.5
Zoho CRM Plus
Survey templates
SurveyLab
7.3
Zoho CRM Plus
Themes
SurveyLab
9.1
Zoho CRM Plus
Custom logo/branding
SurveyLab
9.1
Zoho CRM Plus

Survey Content

SurveyLab
8.8
Zoho CRM Plus
Changes to live survey
SurveyLab
9.1
Zoho CRM Plus
Question design help
SurveyLab
8.2
Zoho CRM Plus
Multiple question types
SurveyLab
9.1
Zoho CRM Plus

Survey Logic

SurveyLab
9.1
Zoho CRM Plus
Survey logic flexibility
SurveyLab
9.1
Zoho CRM Plus

Survey Reporting & Analytics

SurveyLab
8.5
Zoho CRM Plus
Response tracking
SurveyLab
7.3
Zoho CRM Plus
Data export
SurveyLab
8.2
Zoho CRM Plus
Standard reports
SurveyLab
9.1
Zoho CRM Plus
Custom reports
SurveyLab
9.1
Zoho CRM Plus
Analytics
SurveyLab
9.1
Zoho CRM Plus

Survey Administration & Security

SurveyLab
8.6
Zoho CRM Plus
Access controls
SurveyLab
8.2
Zoho CRM Plus
Compliance
SurveyLab
9.1
Zoho CRM Plus

Survey Distribution

SurveyLab
9.1
Zoho CRM Plus
Vendor-offered crowdsourcing
SurveyLab
9.1
Zoho CRM Plus
Respondent restrictions
SurveyLab
9.1
Zoho CRM Plus

Pros

SurveyLab

  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
George Smith | TrustRadius Reviewer

Zoho CRM Plus

  • Zoho CRM Plus is a powerful cloud based CRM which I integrate with Zapier allowing connectivity to hundreds of cloud based modules.
  • Zoho Campaigns is a huge improvement over my last CRM campaign and is easy to use and very visual based.
  • Zoho Analytics is something I couldn't do without as I've built detailed Dashboards for my clients with the Zapier interface providing the link to multiple data sources.
Tony Davis | TrustRadius Reviewer

Cons

SurveyLab

  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
George Smith | TrustRadius Reviewer

Zoho CRM Plus

  • Zoho meeting camera options like green screen
  • Option for US support on some issues (while communication is good at most times, there are times when critical issues arise where a payable option for higher-level support would be helpful)
  • Filter to run emails through, like constant contact, to separate bad emails prior to sending.
Todd M. Moritz,  MBA | TrustRadius Reviewer

Support Rating

SurveyLab

No score
No answers yet
No answers on this topic

Zoho CRM Plus

Zoho CRM Plus 8.3
Based on 25 answers
It would be nice if the customer could tell Zoho what they wanted the system to do and Zoho create the system. This would take more time upfront, but would also help save time on the backend. We don't have evertything setup at this time. Some customer service reps are much more knowledgeable than others so I always try to ask for them. Some of the support staff are very frustrating to work with because they will change something and not realize they change something you needed. So, I've actually had them reverse some of their changes.
Anonymous | TrustRadius Reviewer

Alternatives Considered

SurveyLab

George Smith | TrustRadius Reviewer

Zoho CRM Plus

It is important to keep-track with the communications with client/potential customers. One of the key things is that Zoho CRM plus could integrate with mail box and meeting (online) activities. As a consulting company, our service quality is the key of success. With Zoho CRM, we are able to apply TQM easier as part of our daily operation.
Anonymous | TrustRadius Reviewer

Return on Investment

SurveyLab

  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
George Smith | TrustRadius Reviewer

Zoho CRM Plus

  • One negative is having to pay per user. For a small company, this forces us to share accounts.
  • We have been able to make our own email campaigns using templates that are very professional, saving graphic design costs.
  • Lead generation is very sophisticated and part of our plan.
Ann McCulloch | TrustRadius Reviewer

Screenshots

Pricing Details

SurveyLab

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoho CRM Plus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SurveyLab
9.1
Zoho CRM Plus
8.9

Support Rating

SurveyLab
Zoho CRM Plus
8.3

Add comparison