What users are saying about
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Top Rated
175 Ratings
22 Ratings
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Score 7.7 out of 100

SysAid

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Top Rated
175 Ratings
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Score 8.6 out of 100

Feature Set Ratings

  • SysAid ranks higher in 3 feature sets: Incident and problem management, ITSM asset management, Change management

Incident and problem management

5.3

N-able MSP Manager

53%
8.7

SysAid

87%
SysAid ranks higher in 7/7 features

Organize and prioritize service tickets

4.5
45%
4 Ratings
9.0
90%
125 Ratings

Expert directory

3.5
35%
4 Ratings
8.7
87%
98 Ratings

Service restoration

3.9
39%
2 Ratings
8.7
87%
85 Ratings

Self-service tools

3.5
35%
4 Ratings
9.1
91%
119 Ratings

Subscription-based notifications

7.3
73%
3 Ratings
8.1
81%
85 Ratings

ITSM collaboration and documentation

7.3
73%
3 Ratings
8.7
87%
98 Ratings

ITSM reports and dashboards

7.3
73%
3 Ratings
8.8
88%
104 Ratings

ITSM asset management

6.7

N-able MSP Manager

67%
8.6

SysAid

86%
SysAid ranks higher in 3/3 features

Configuration mangement

6.3
63%
3 Ratings
8.9
89%
100 Ratings

Asset management dashboard

7.2
72%
3 Ratings
8.2
82%
104 Ratings

Policy and contract enforcement

N/A
0 Ratings
8.6
86%
70 Ratings

Change management

2.8

N-able MSP Manager

28%
8.8

SysAid

88%
SysAid ranks higher in 3/3 features

Change calendar

1.0
10%
1 Rating
8.8
88%
73 Ratings

Service-level management

4.5
45%
4 Ratings
8.9
89%
92 Ratings

Change requests repository

N/A
0 Ratings
8.8
88%
89 Ratings

Attribute Ratings

  • SysAid is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

4.0

N-able MSP Manager

40%
4 Ratings
8.8

SysAid

88%
127 Ratings

Likelihood to Renew

N-able MSP Manager

N/A
0 Ratings
9.3

SysAid

93%
13 Ratings

Usability

N-able MSP Manager

N/A
0 Ratings
8.9

SysAid

89%
40 Ratings

Availability

N-able MSP Manager

N/A
0 Ratings
9.1

SysAid

91%
4 Ratings

Performance

N-able MSP Manager

N/A
0 Ratings
9.2

SysAid

92%
4 Ratings

Support Rating

3.9

N-able MSP Manager

39%
4 Ratings
8.9

SysAid

89%
51 Ratings

In-Person Training

N-able MSP Manager

N/A
0 Ratings
9.1

SysAid

91%
2 Ratings

Online Training

N-able MSP Manager

N/A
0 Ratings
9.1

SysAid

91%
2 Ratings

Implementation Rating

N-able MSP Manager

N/A
0 Ratings
8.5

SysAid

85%
7 Ratings

Configurability

N-able MSP Manager

N/A
0 Ratings
9.1

SysAid

91%
2 Ratings

Contract Terms and Pricing Model

N-able MSP Manager

N/A
0 Ratings
8.4

SysAid

84%
13 Ratings

Ease of integration

N-able MSP Manager

N/A
0 Ratings
5.0

SysAid

50%
2 Ratings

Product Scalability

N-able MSP Manager

N/A
0 Ratings
8.8

SysAid

88%
4 Ratings

Professional Services

N-able MSP Manager

N/A
0 Ratings
8.8

SysAid

88%
8 Ratings

Vendor post-sale

N-able MSP Manager

N/A
0 Ratings
9.1

SysAid

91%
3 Ratings

Vendor pre-sale

N-able MSP Manager

N/A
0 Ratings
9.1

SysAid

91%
3 Ratings

Likelihood to Recommend

N-able

It's a good company to grow with because as needs change there are more features available.
Read full review

SysAid Technologies

Sysaid uses the ITIL framework in its ITSM which grants a company with greater use of this Philosophy. This product is good where you don't have a dedicated ITSM resource to build and continue using the application in the organization. Where this product might not be for your situation, if you have a large, multisite organization where tickets could go to many different departments, a more powerful tool such as ServiceNow would bring more value
Read full review

Pros

N-able

  • Web Based
  • Automated Ticket creation
Read full review

SysAid Technologies

  • Ease of use for end users creating tickets from their own Self-Service Portal (which is tied into Windows Active Directory so no login is needed).
  • Ease of use and management of tickets by the IT staff.
  • Flexibility. We currently have IT teams associated with a single program, a single department, and all other IT items. SysAid allows us to easily manage this, add to it, change it, etc.
  • Support - SysAid support has remained consistently great throughout the years that we have had the product. That is a fairly rare thing for hosted solutions these days.
  • Expandability. We have a lot more that we can still do with the product and are working on expanding what it can do as we move forward in time. There is a lot to this product overall.
Read full review

Cons

N-able

  • It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager.
  • Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary.
  • Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface.
Read full review

SysAid Technologies

  • The ability to do backups from within the system
  • Ability to add more widgets on the Dashboard instead of the current limitation of 6 per Dashboard
  • Simplified integration of cloud services like Office 365 and Google Workspace
  • Mobile app for both iOS and Android
Read full review

Pricing Details

N-able MSP Manager

Starting Price

Editions & Modules

N-able MSP Manager editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    SysAid

    Starting Price

    Editions & Modules

    SysAid editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required Free - $0

      Additional Details

      SysAid service desk is packaged with all-inclusive features for one low price. Offered in cloud or on-premise.

      See Pricing

      Likelihood to Renew

      N-able

      No answers on this topic

      SysAid Technologies

      We are SysAid users since 2008 and we will continue to use SysAid years to come. We use SysAid for Asset Management and SysAid and we intend to keep it this way and there is no intention that we will replace SysAid with another system. SysAid has been reliable to use and has helped us with our day to day jobs
      Read full review

      Usability

      N-able

      No answers on this topic

      SysAid Technologies

      SysAid is easy to use and configure. There are some technical components to the configuration, but their implementation of the SysAid system allows for easy self-service. There was only one time that SysAid could not provide a solution to my direct need. We quickly found a workaround. The issue was integration with Microsoft Office 365 when it was first released. The connection between SysAid and Outlook was problematic. It was not long before SysAid had resolved the issue and provided that integration.
      Read full review

      Reliability and Availability

      N-able

      No answers on this topic

      SysAid Technologies

      Ha habido pocas veces que no ha estado disponible pero siempre avisan con antelación cuando el servicio no estará activo por una situación controlada
      Read full review

      Performance

      N-able

      No answers on this topic

      SysAid Technologies

      No, In my company it is integrated with the Control-M and when ever we receive any incident of the control M console, we receive a ticket at the same time on SysAid
      Read full review

      Support Rating

      N-able

      They're good at resolving issues when they arise.
      Read full review

      SysAid Technologies

      I have had nothing but positive experiences working with the SysAid support team. There are multiple pathways to request and receive support, which are all connected with each other. I get an efficient and effective response most of the time and when there is not immediately a good answer, they create a support request to follow up for resolution.
      Read full review

      In-Person Training

      N-able

      No answers on this topic

      SysAid Technologies

      My team was greatly assisted and trained well. Despite the time zone difference the trainer made every effort to be available during times that were suitable for us and the assistance and help offered was extremely appreciated by my team. A wonderful experience by the team.
      Read full review

      Online Training

      N-able

      No answers on this topic

      SysAid Technologies

      Training was well structure and delivered. Questions were thoroughly answered and any issues we had were provided with support and help.
      Read full review

      Implementation Rating

      N-able

      No answers on this topic

      SysAid Technologies

      It is recommended that it be synchronized with the active directory for a better experience, also using the network scanning tools are very useful both to maintain your hardware and software inventory. See all the documentation found on the portal where they suggest good practices for the use of SysAid and exploit it from the first time
      Read full review

      Alternatives Considered

      N-able

      MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks.
      Read full review

      SysAid Technologies

      SysAid was a better price and offered more for ITSM than Zendesk did. Zendesk was more customer based whereas I needed more of a company-based solution. I wanted this to manage internal tickets and not for outside tickets. this helps make sure that our employees are having a good experience with the infrastructure and helps make sure everything is secure.
      Read full review

      Contract Terms and Pricing Model

      N-able

      No answers on this topic

      SysAid Technologies

      When we purchase it, the plans were different and mainly we acquired lifetime licenses. in the past year, we migrated to the cloud version. In both cases, the pricing structure was accurate, although they could provide some extra flexibility to pay for exactly what we need in the business.
      Read full review

      Scalability

      N-able

      No answers on this topic

      SysAid Technologies

      Le doy esta calificación porque los módulos que contiene se pueden usar para casi cualquier departamento, tanto gestión de tickets como inventarios de equipos, hemos utilizado una versión gratuita en Ingeniería para gestionar sus tiempos en las tareas asignadas, es lo único que utilizan pero podrían usar fácilmente el módulo de inventario para su herramienta y el módulo de proyectos también
      Read full review

      Professional Services

      N-able

      No answers on this topic

      SysAid Technologies

      Professional services is just that professional, i have had the opportunity to use this service on several occasions, a technical issue comes up, i made an appointment for one hour and i am contacted at the required time, the representative that hold of my system and goes through the problem while i look on so its also a learning process
      Read full review

      Return on Investment

      N-able

      • We have had to spend time and resources to create our own reports, as MSP Manager does not have them.
      • Searching for a ticket requires scrolling, wasting time
      Read full review

      SysAid Technologies

      • How easy it is to configure the app to our existing ITIL process. The ability to pick what services we would like to have as well as the ability to integrate using API as well as the marketplace.
      • Intuitive interface. Integration to Outlook. Easy reporting.
      • It has a very user-friendly interface and effective management capabilities.
      Read full review

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