N-able Take Control vs. NetSupport Manager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
N-able Take Control
Score 8.8 out of 10
N/A
N-able™ Take Control (formerly Solarwinds Take Control) and Take Control Plus are cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices. With support for Windows®, Mac®, and Linux® machines, MSPs can work from those platforms or their iOS® or Android® devices with the N-able native app. With N-able Take Control, users can assign techs or whole departments to specific customers or individuals so that…
$19
per month
NetSupport Manager
Score 9.0 out of 10
N/A
NetSupport Manager is the flagship remote administration software from Netsupport, a global education technology company headquartered in the UK, which allows IT professional to provide remote assistance.N/A
Pricing
N-able Take ControlNetSupport Manager
Editions & Modules
Take Control
$19
per month
Take Control Plus
$45
per month
No answers on this topic
Offerings
Pricing Offerings
N-able Take ControlNetSupport Manager
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNo credit card required. Login info sent directly to your email. Access technical support during your trial.
More Pricing Information
Community Pulse
N-able Take ControlNetSupport Manager
Top Pros
Top Cons
Features
N-able Take ControlNetSupport Manager
Remote Administration
Comparison of Remote Administration features of Product A and Product B
N-able Take Control
8.2
13 Ratings
0% below category average
NetSupport Manager
10.0
1 Ratings
19% above category average
Screen sharing8.712 Ratings10.01 Ratings
File transfer8.413 Ratings10.01 Ratings
Instant message8.311 Ratings10.01 Ratings
Secure remote access with Smart Card authentication8.21 Ratings10.01 Ratings
Access to sleeping/powered-off computers2.04 Ratings10.01 Ratings
Over-the-Internet remote session8.612 Ratings00 Ratings
Initiate remote control from mobile10.07 Ratings00 Ratings
Remote management of servers & workstations8.412 Ratings10.01 Ratings
Remote Active Directory® management8.54 Ratings10.01 Ratings
Centralized management dashboard8.310 Ratings10.01 Ratings
Session record10.06 Ratings00 Ratings
Annotations8.64 Ratings10.01 Ratings
Monitoring and Alerts8.310 Ratings10.01 Ratings
Multi-platform remote control8.810 Ratings10.01 Ratings
Best Alternatives
N-able Take ControlNetSupport Manager
Small Businesses
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.3 out of 10
NinjaOne
NinjaOne
Score 9.3 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 9.1 out of 10
Remote Desktop Services
Remote Desktop Services
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
N-able Take ControlNetSupport Manager
Likelihood to Recommend
8.4
(13 ratings)
9.0
(1 ratings)
User Testimonials
N-able Take ControlNetSupport Manager
Likelihood to Recommend
N-able
I have used a number of remote access systems over my IT/MSP career, and Take Control stands out as the best I have ever used. If you are using the N-Able RMM I highly recommend, Take Control over the other options that can be integrated into the platform
Read full review
NetSupport
It's handy for smaller to larger units, where time management is most important. But it will not suitable for those who have partial units across the country.
Read full review
Pros
N-able
  • Take Control is really good at accessing a device with no end-user involvement. The user doesn't have to click on permissions or visit a particular site. We simply can take control of their device from the RMM dashboard.
  • If Microsoft issues a patch/update, I can schedule a release of a mass install to all client sites at the click of a mouse from within my office.
Read full review
NetSupport
  • It's a robust corporate remote support tool for admin.
  • Admin can deploy an installation in the background without knowing a client.
  • For those who frequently forget their password, you can access it in glimpse & take total control of it.
Read full review
Cons
N-able
  • Performance on low-end machines.
  • Verbosity when changing stream quality.
  • File manager needs improving, dragging files causes graphical issues.
  • Connection time needs to be reduced.
  • Ability to adjust re-connection time.
  • Integration with more password-storage applications.
  • Screen blanking is buggy in some instances and makes the session unusable.
Read full review
NetSupport
  • The only cons are that it's hard to access other networks besides the internal one of the organization like how TeamViewer works.
Read full review
Alternatives Considered
N-able
We were primarily a team-viewer customer before this point but the continued increases on cost, feature issues as well as core functionality and load issues we were beginning to see on the host machines we started looking for other options. As we were already a solar-winds customer utilizing the SAAS and Take Control for our Managed customers it was a no-brainer to look into Take Control. After a short review and the fact that we are already very familiar with the system via our management dashboard, it was an easy yes
Read full review
NetSupport
I think if you are using it after its tutorial then you may not need any other apps to control the operation. Its file transfer, voice & text sharing features are truly working. A complete system of inventory where you can set smart alerts. Capable to connect multiple users at once.
Read full review
Return on Investment
N-able
  • We we're able to bundle Take Control into our RMM pricing removing the need to pay for a separate system and maintain its intergration
  • Remote access is only a click away saving our techs time
  • Reliable connection mean issues are resolved without having to 'fix' the remote access first
Read full review
NetSupport
  • It allow's us to update apps instantly
  • It gives user quick response to overcome headache issues
  • It's saves crucial time from both ends
Read full review
ScreenShots

N-able Take Control Screenshots

Screenshot of N-able Take Control DashboardScreenshot of Take Control - home