What users are saying about
140 Ratings
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Top Rated
147 Ratings
140 Ratings
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Score 7.9 out of 100

PagerDuty

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Top Rated
147 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

Nagios Core

Nagios monitoring is well suited for any mission critical application that requires per/second (or minute) monitoring. This would probably include even a shuttle launch. As Nagios was built around Linux, most (85%) plugins are Linux based, therefore its more suitable for a Linux environment.
As Nagios (and dependent components) requires complex configurations & compilations, an experienced Linux engineer would be needed to install all relevant components.
Any company that has hundreds (or thousands) of servers & services to monitor would require a stable monitoring solution like Nagios. I have seen Nagios used in extremely mediocre ways, but the core power lies when its fully configured with all remaining open-source components (i.e. MySQL, Grafana, NRDP etc). Nagios in the hands of an experienced Linux engineer can transform the organizations monitoring by taking preventative measures before a disaster strikes.
Shawn Brito | TrustRadius Reviewer

PagerDuty

PagerDuty is well suited for automated and manual notifications to on-call personal. It has made our on-call notifications much more reliable. We've been able to push the management of the on-call schedules to the individual teams rather than have the service operations center try to manage every team's schedule. PagerDuty has many integrations such as Slack that allow for higher productivity.
Anonymous | TrustRadius Reviewer

Pros

Nagios Core

  • Monitoring of services is one of the biggest benefits for our company. Being able to respond in a timely fashion keeps business smooth.
  • Hardware and device monitoring are easy to set up with proper parameters.
  • Notification to key staff to be able to respond quickly makes issues go away faster.
Eric Krueger | TrustRadius Reviewer

PagerDuty

  • Great scheduling capability. You can define very precise schedules for your agents and PagerDuty will condense that down into a simple on-call schedule.
  • PagerDuty will integrate with just about anything. They have a fantastic API and a huge library of integrations already built, plus the ability to use good old email.
  • The live call routing feature, while an extra add-on, is an awesome extension to PagerDuty.
Anonymous | TrustRadius Reviewer

Cons

Nagios Core

  • Nagios could use core improvements in HA, though, Nagios itself recommends monitoring itself with just another Nagios installation, which has worked fine for us. Given its stability, and this work-around, a minor need.
  • Nagios could also use improvements, feature wise, to the web gui. There is a lot in Nagios XI which I felt were almost excluded intentionally from the core project. Given the core functionality, a minor need. We have moved admin facing alerts to appear as though they originate from a different service to make interacting with alerts more practical.
Anonymous | TrustRadius Reviewer

PagerDuty

  • PagerDuty lacks the ability to handle multiple environments across different teams.
  • I would like a feature in PagerDuty where a user can deactivate or disable an alert on demand even if you're not on call.
  • The email integration in PagerDuty a nice feature, however, there isn't much flexibility in terms of managing emails that are sent to and from PagerDuty.
  • I would like to see PagerDuty mobile app allow users to add and customize alerts with email, text or phone calls.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Nagios Core

Nagios Core 9.9
Based on 3 answers
We're currently looking to combine a bunch of our network montioring solutions into a single platform. Running multiple unique solutions for monitoring, data collection, compliance reporting etc has become a lot to manage.
Anonymous | TrustRadius Reviewer

PagerDuty

PagerDuty 9.2
Based on 4 answers
Understanding when the customer experience is degraded is essential to our business. Everyone understands how to use PagerDuty and it is integrated with our playbooks for responding to emergencies. PagerDuty is reliable, and provides the features we require.
Anonymous | TrustRadius Reviewer

Usability

Nagios Core

Nagios Core 4.0
Based on 1 answer
The Nagios UI is in need of a complete overhaul. Nice graphics and trendy fonts are easy on the eyes, but the menu system is dated, the lack of built in graphing support is confusing, and the learning curve for a new user is too steep.
Anonymous | TrustRadius Reviewer

PagerDuty

PagerDuty 9.9
Based on 3 answers
As I've been using this app for the last 3 years, I would like to see a few additions, like exposing the "create slack channel" option from the mobile app, rather than just from the PD website from the specific incident
Dawud Bey | TrustRadius Reviewer

Support Rating

Nagios Core

Nagios Core 8.0
Based on 9 answers
I haven't had to use support very often, but when I have, it has been effective in helping to accomplish our goals. Since Nagios has been very popular for a long time, there is also a very large user base from which to learn from and help you get your questions answered.
Chris Saenz | TrustRadius Reviewer

PagerDuty

PagerDuty 9.0
Based on 66 answers
I can reach support via email or online chat functionality. It helped me in the initial configuration and also how to best setup. The response time is very fast for any question I brought forward. The support analysts were very knowledgeable about the products and its functionality. They were respectful of what stage of use the customer is at.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Nagios Core

I have been using Nagios for 10+ years, so I am very familiar with it. The learning curve with SolarWinds was more difficult for me to pick up than Nagios and it wasn't as easy (at first) to duplicate, edit, etc. in SolarWinds. I genuinely think Nagios is a great product for many reasons, one of which is the unbeatable price.
Anonymous | TrustRadius Reviewer

PagerDuty

When we selected PagerDuty, we evaluated a few other solutions including Moogsoft, BigPanda, VictorOps and Splunk Enterprise. We decided on PagerDuty specifically for the automated on-call escalation capabilities. At the time when we subscribed to PagerDuty, event management was still very early and it was not a core strength. In comparison, event/alert management is a core competency of the other platforms. However, in the other platforms lacked automated on-call capabilities or partnered with PagerDuty to deliver the capability. To carry two solutions didn't make financial sense at the time. Therefore, we went down the path of PagerDuty leveraging the beta event management capabilities. Since then, the event management capabilities are very sound and exactly what we need.
Anonymous | TrustRadius Reviewer

Return on Investment

Nagios Core

  • Much better network device performance metrics allowing to troubleshoot and do before/after changes comparisons
  • Has helped us to integrate with our Service Management tool (through other 3rd party tools)
  • Important part of our overall network health dashboard providing granular details at the device level (not end-to-end performance)
  • Cost is very convenient
Manuel Ayala | TrustRadius Reviewer

PagerDuty

  • Alerts can advise technology staff of an outage before users find out... this facilitates user productivity
  • User satisfaction... they have a sense they can reach support staff anytime and bypass service desk queues
  • Reduce cost of overtime for support staff by allowing us to rotate schedules and not have everyone on-call
Anonymous | TrustRadius Reviewer

Pricing Details

Nagios Core

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

PagerDuty

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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