What users are saying about
159 Ratings
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Top Rated
201 Ratings
159 Ratings
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Score 7.4 out of 100

PagerDuty

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Top Rated
201 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Attribute Ratings

  • Nagios Core is rated higher in 1 area: Likelihood to Renew
  • PagerDuty is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

7.5

Nagios Core

75%
42 Ratings
9.0

PagerDuty

90%
116 Ratings

Likelihood to Renew

9.9

Nagios Core

99%
3 Ratings
7.5

PagerDuty

75%
5 Ratings

Usability

4.0

Nagios Core

40%
1 Rating
7.5

PagerDuty

75%
4 Ratings

Support Rating

7.7

Nagios Core

77%
18 Ratings
9.0

PagerDuty

90%
124 Ratings

Implementation Rating

Nagios Core

N/A
0 Ratings
8.3

PagerDuty

83%
2 Ratings

Likelihood to Recommend

Nagios Enterprises

Nagios monitoring is well suited for any mission critical application that requires per/second (or minute) monitoring. This would probably include even a shuttle launch. As Nagios was built around Linux, most (85%) plugins are Linux based, therefore its more suitable for a Linux environment.
As Nagios (and dependent components) requires complex configurations & compilations, an experienced Linux engineer would be needed to install all relevant components.
Any company that has hundreds (or thousands) of servers & services to monitor would require a stable monitoring solution like Nagios. I have seen Nagios used in extremely mediocre ways, but the core power lies when its fully configured with all remaining open-source components (i.e. MySQL, Grafana, NRDP etc). Nagios in the hands of an experienced Linux engineer can transform the organizations monitoring by taking preventative measures before a disaster strikes.
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PagerDuty

PagerDuty is one of the most complete operations platforms out there, having a wide set of integrations with multiple alerting/monitoring/events systems; you can easily configure rotas, associated escalation paths (e.g. if one engineer doesn't respond then the system can reach out to their manager/peers after a predetermined timeframe), extract useful metrics regarding raised incidents while giving end user responders the ability to configure the method they would like to be reached out via (e.g. SMS message, phone call, app based push notifications). For these reasons, PagerDuty is a key component of our organisation's 24/7 support and out of hours incident response programme
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Pros

Nagios Enterprises

  • Monitoring of services is one of the biggest benefits for our company. Being able to respond in a timely fashion keeps business smooth.
  • Hardware and device monitoring are easy to set up with proper parameters.
  • Notification to key staff to be able to respond quickly makes issues go away faster.
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PagerDuty

  • Alerting notifications is its best attribute; it will continue to make contact until the alert is acknowledged by a user.
  • The calendar view provides valuable information regarding who is on call by the team and their full contact information.
  • The application also lets you initiate a tech bridge meeting instantly and notifies all on-call users.
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Cons

Nagios Enterprises

  • Nagios could use core improvements in HA, though, Nagios itself recommends monitoring itself with just another Nagios installation, which has worked fine for us. Given its stability, and this work-around, a minor need.
  • Nagios could also use improvements, feature wise, to the web gui. There is a lot in Nagios XI which I felt were almost excluded intentionally from the core project. Given the core functionality, a minor need. We have moved admin facing alerts to appear as though they originate from a different service to make interacting with alerts more practical.
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PagerDuty

  • When getting a phone call, PagerDuty doesn't seem to allow acknowledgments of alerts through the phone, which it says it does. I constantly receive a message that it was updated by another person - when in reality, it wasn't.
  • Smarter notifications. If an alert was snoozed for a time, when it comes back, it sends out another alert. It should, I think, send a message asking if the alert is still an issue and give the option to close.
  • Make schedule changes more intuitive.
  • One button to acknowledge and close an alert.
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Pricing Details

Nagios Core

Starting Price

$0

Editions & Modules

Nagios Core editions and modules pricing
EditionModules
Single LicenseFree1
Single LicenseFree2

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

PagerDuty

Starting Price

$0 per month

Editions & Modules

PagerDuty editions and modules pricing
EditionModules
Free01
Professional192
Business393
Digital OperationsContact sales team4

Footnotes

  1. per month
  2. per 5 users/per month
  3. per user/per month
  4. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pricing Info

Likelihood to Renew

Nagios Enterprises

We're currently looking to combine a bunch of our network montioring solutions into a single platform. Running multiple unique solutions for monitoring, data collection, compliance reporting etc has become a lot to manage.
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PagerDuty

Understanding when the customer experience is degraded is essential to our business. Everyone understands how to use PagerDuty and it is integrated with our playbooks for responding to emergencies. PagerDuty is reliable, and provides the features we require.
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Usability

Nagios Enterprises

The Nagios UI is in need of a complete overhaul. Nice graphics and trendy fonts are easy on the eyes, but the menu system is dated, the lack of built in graphing support is confusing, and the learning curve for a new user is too steep.
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PagerDuty

As I've been using this app for the last 3 years, I would like to see a few additions, like exposing the "create slack channel" option from the mobile app, rather than just from the PD website from the specific incident
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Support Rating

Nagios Enterprises

I haven't had to use support very often, but when I have, it has been effective in helping to accomplish our goals. Since Nagios has been very popular for a long time, there is also a very large user base from which to learn from and help you get your questions answered.
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PagerDuty

PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.
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Implementation Rating

Nagios Enterprises

No answers on this topic

PagerDuty

When I setup notifications to PD thru the Python API I was impressed with the ease with which I could set up the software/service.
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Alternatives Considered

Nagios Enterprises

Because we get all we required in Nagios [Core] and for npm, we have to do lots of configuration as it is not as easy as Comair to Nagios [Core]. On npm UI, there is lots of data, so we are not able to track exact data for analysis, which is why we use Nagios [Core].
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PagerDuty

PagerDuty was explicitly made for automation and
alarm/incident escalation. It meets our needs better than other tools focusing
on data and tech. We use Datadog and other tools to identify cloud issues, but PagerDuty
handles alert responses. PagerDuty analyzes company tools and boosted our
digital transformation.
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Return on Investment

Nagios Enterprises

  • With it being a free tool, there is no cost associated with it, so it's very valuable to an organization to get something that is so great and widely used for free.
  • You can set up as many alerts as you want without incurring any fees.
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PagerDuty

  • Our clients are very happy with service we provide and do real time fixes whenever there is an incident.
  • The incidents have been reduced by 30% as now we know what and when to fix.
  • Customer reviews have been improved from 3.5 to 4
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