What users are saying about
159 Ratings
Top Rated
240 Ratings
159 Ratings
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Score 7.4 out of 100
Top Rated
240 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Incident and problem management

    Nagios Core

    Feature Set Not Supported
    N/A
    7.9

    Spiceworks Help Desk

    79%
    Spiceworks Help Desk ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.2
    82%
    52 Ratings

    Expert directory

    N/A
    0 Ratings
    7.0
    70%
    45 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.5
    75%
    40 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    7.5
    75%
    43 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    8.6
    86%
    52 Ratings

    Ticket response

    N/A
    0 Ratings
    8.4
    84%
    51 Ratings

    Self Help Community

    Nagios Core

    Feature Set Not Supported
    N/A
    8.3

    Spiceworks Help Desk

    83%
    Spiceworks Help Desk ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    8.7
    87%
    46 Ratings

    Internal knowledge base

    N/A
    0 Ratings
    7.9
    79%
    46 Ratings

    Multi-Channel Help

    Nagios Core

    Feature Set Not Supported
    N/A
    7.4

    Spiceworks Help Desk

    74%
    Spiceworks Help Desk ranks higher in 5/5 features

    Customer portal

    N/A
    0 Ratings
    7.9
    79%
    44 Ratings

    IVR

    N/A
    0 Ratings
    7.0
    70%
    9 Ratings

    Social integration

    N/A
    0 Ratings
    6.5
    65%
    25 Ratings

    Email support

    N/A
    0 Ratings
    8.8
    88%
    44 Ratings

    Help Desk CRM integration

    N/A
    0 Ratings
    6.9
    69%
    26 Ratings

    Attribute Ratings

    • Spiceworks Help Desk is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    7.5

    Nagios Core

    75%
    42 Ratings
    8.7

    Spiceworks Help Desk

    87%
    81 Ratings

    Likelihood to Renew

    9.9

    Nagios Core

    99%
    3 Ratings
    10.0

    Spiceworks Help Desk

    100%
    29 Ratings

    Usability

    4.0

    Nagios Core

    40%
    1 Rating
    8.6

    Spiceworks Help Desk

    86%
    8 Ratings

    Availability

    Nagios Core

    N/A
    0 Ratings
    10.0

    Spiceworks Help Desk

    100%
    6 Ratings

    Performance

    Nagios Core

    N/A
    0 Ratings
    8.0

    Spiceworks Help Desk

    80%
    2 Ratings

    Support Rating

    7.7

    Nagios Core

    77%
    18 Ratings
    8.6

    Spiceworks Help Desk

    86%
    49 Ratings

    Implementation Rating

    Nagios Core

    N/A
    0 Ratings
    10.0

    Spiceworks Help Desk

    100%
    13 Ratings

    Product Scalability

    Nagios Core

    N/A
    0 Ratings
    10.0

    Spiceworks Help Desk

    100%
    1 Rating

    Likelihood to Recommend

    Nagios Enterprises

    Nagios monitoring is well suited for any mission critical application that requires per/second (or minute) monitoring. This would probably include even a shuttle launch. As Nagios was built around Linux, most (85%) plugins are Linux based, therefore its more suitable for a Linux environment.
    As Nagios (and dependent components) requires complex configurations & compilations, an experienced Linux engineer would be needed to install all relevant components.
    Any company that has hundreds (or thousands) of servers & services to monitor would require a stable monitoring solution like Nagios. I have seen Nagios used in extremely mediocre ways, but the core power lies when its fully configured with all remaining open-source components (i.e. MySQL, Grafana, NRDP etc). Nagios in the hands of an experienced Linux engineer can transform the organizations monitoring by taking preventative measures before a disaster strikes.
    Read full review

    Spiceworks Ziff Davis

    It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
    Read full review

    Pros

    Nagios Enterprises

    • Monitoring of services is one of the biggest benefits for our company. Being able to respond in a timely fashion keeps business smooth.
    • Hardware and device monitoring are easy to set up with proper parameters.
    • Notification to key staff to be able to respond quickly makes issues go away faster.
    Read full review

    Spiceworks Ziff Davis

    • It helps to multitask, even on the go with the mobile App.
    • We can customize to meet your needs with automated responses, notifications, and templates.
    • Detailed reports allow managers to keep track [of] and analyze data.
    • Allows for a database to store notes helpful for future tickets.
    Read full review

    Cons

    Nagios Enterprises

    • Nagios could use core improvements in HA, though, Nagios itself recommends monitoring itself with just another Nagios installation, which has worked fine for us. Given its stability, and this work-around, a minor need.
    • Nagios could also use improvements, feature wise, to the web gui. There is a lot in Nagios XI which I felt were almost excluded intentionally from the core project. Given the core functionality, a minor need. We have moved admin facing alerts to appear as though they originate from a different service to make interacting with alerts more practical.
    Read full review

    Spiceworks Ziff Davis

    • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
    • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
    • Improved ability to customize the system generated emails to improve the formatting and company branding.
    Read full review

    Pricing Details

    Nagios Core

    Starting Price

    $0

    Editions & Modules

    Nagios Core editions and modules pricing
    EditionModules
    Single LicenseFree1
    Single LicenseFree2

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Spiceworks Help Desk

    Starting Price

    $0

    Editions & Modules

    Spiceworks Help Desk editions and modules pricing
    EditionModules
    All TiersFree1

    Footnotes

    1. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Nagios Enterprises

    We're currently looking to combine a bunch of our network montioring solutions into a single platform. Running multiple unique solutions for monitoring, data collection, compliance reporting etc has become a lot to manage.
    Read full review

    Spiceworks Ziff Davis

    Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
    Read full review

    Usability

    Nagios Enterprises

    The Nagios UI is in need of a complete overhaul. Nice graphics and trendy fonts are easy on the eyes, but the menu system is dated, the lack of built in graphing support is confusing, and the learning curve for a new user is too steep.
    Read full review

    Spiceworks Ziff Davis

    Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
    Read full review

    Reliability and Availability

    Nagios Enterprises

    No answers on this topic

    Spiceworks Ziff Davis

    We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
    Read full review

    Support Rating

    Nagios Enterprises

    I haven't had to use support very often, but when I have, it has been effective in helping to accomplish our goals. Since Nagios has been very popular for a long time, there is also a very large user base from which to learn from and help you get your questions answered.
    Read full review

    Spiceworks Ziff Davis

    Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
    Read full review

    Implementation Rating

    Nagios Enterprises

    No answers on this topic

    Spiceworks Ziff Davis

    If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
    Read full review

    Alternatives Considered

    Nagios Enterprises

    Because we get all we required in Nagios [Core] and for npm, we have to do lots of configuration as it is not as easy as Comair to Nagios [Core]. On npm UI, there is lots of data, so we are not able to track exact data for analysis, which is why we use Nagios [Core].
    Read full review

    Spiceworks Ziff Davis

    EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
    Read full review

    Return on Investment

    Nagios Enterprises

    • With it being a free tool, there is no cost associated with it, so it's very valuable to an organization to get something that is so great and widely used for free.
    • You can set up as many alerts as you want without incurring any fees.
    Read full review

    Spiceworks Ziff Davis

    • Positive - Allow organizations to implement structured Help Desk procedures.
    • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
    • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
    • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
    Read full review

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