3 Ratings
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Score 7 out of 100
64 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Infrastructure-as-a-Service (IaaS)

    8.0

    Navisite Managed Infrastructure Services (NaviCloud)

    80%

    Rackspace Managed Hosting

    Feature Set Not Supported
    N/A
    Navisite Managed Infrastructure Services (NaviCloud) ranks higher in 3/3 features

    Service-level Agreement (SLA) uptime

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Dynamic scaling

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Monitoring tools

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Navisite Managed Infrastructure Services (NaviCloud) is rated higher in 1 area: Likelihood to Renew
    • Rackspace Managed Hosting is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.0

    Navisite Managed Infrastructure Services (NaviCloud)

    70%
    2 Ratings
    8.0

    Rackspace Managed Hosting

    80%
    13 Ratings

    Likelihood to Renew

    8.0

    Navisite Managed Infrastructure Services (NaviCloud)

    80%
    1 Rating
    2.2

    Rackspace Managed Hosting

    22%
    2 Ratings

    Usability

    Navisite Managed Infrastructure Services (NaviCloud)

    N/A
    0 Ratings
    5.0

    Rackspace Managed Hosting

    50%
    1 Rating

    Likelihood to Recommend

    NaviSite

    Clarify before hand any additional charges for remote hand and arrangement/SLA for remote hand. Negotiate well on these terms as they tend to be more flexible around this. Clarify shipping and handling charges if any.
    Read full review

    Rackspace

    Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes. While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement. Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.
    Read full review

    Pros

    NaviSite

    • 24/7 monitoring
    • Immediate notification in the event of failures
    • Dedicated Senior DBA
    • Dedicate Account rep
    Read full review

    Rackspace

    • Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
    • Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.
    Read full review

    Cons

    NaviSite

    • San Jose facility power outage caused damage to company's credibility, this should not occur again being 7x24 facility and backup generator
    • Avoiding too many management changes will help create good connection with individuals for sustained harmony
    Read full review

    Rackspace

    • Their backup tools are confusing and could use some clarification. We ended up getting charged for backup licenses on nonexistent servers, and that was frustrating because they would not refund us the fees as they declared it our fault for misunderstanding their terms.
    • They need to stop charging for "fanatical" support. Their support service has gotten worse over the years and now they are charging us a monthly fee. It's enough of a rub that we'll most likely move our servers to a different company.
    Read full review

    Pricing Details

    Navisite Managed Infrastructure Services (NaviCloud)

    Starting Price

    Editions & Modules

    Navisite Managed Infrastructure Services (NaviCloud) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Rackspace Managed Hosting

      Starting Price

      $23 per month

      Editions & Modules

      Rackspace Managed Hosting editions and modules pricing
      EditionModules
      Linux$23.001
      Windows$75.002
      Windows + SQL$128.003

      Footnotes

      1. per month
      2. per month
      3. per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      NaviSite

      Price and facility equipment, location of the hosting facility factor into the decision to renew
      Read full review

      Rackspace

      If I wake tomorrow completely incapable of managing a client cloud operation, our dedicated Rackspace Cloud Engineering Team is deployable as literal extension of our business, immediately addressing all needs and requirements without cause of business disruption for our consultancy, and more importantly for the mission-critical ones of our clients. For this reason alone, Rackspace is our choice of choices!
      Read full review

      Usability

      NaviSite

      No answers on this topic

      Rackspace

      The company does not put as much focus on usability as other cloud competitors and it is kind of clear. It would be good to take a quarter and gather intense feedback, and then another quarter and focus purely on UI enhancements and backend interoperability
      Read full review

      Alternatives Considered

      NaviSite

      Navisite's rates were better and they seemed to have more SQL Server expertise. This was about 5 years ago and it may not be the case anymore
      Read full review

      Rackspace

      LiquidWeb or Amazon both offer some products that could be considered similar. I will say though, after years of dealing with Rackspace, their service is what always has me coming back. Their support is typically so much better than other vendors that I hesitate to use other vendors. Pricing might be cheaper, but when you have an issue and need it resolved ASAP, then Rackspace has come through in the majority of cases for me.
      Read full review

      Return on Investment

      NaviSite

      • Cost savings by not having a full-time DBA on staff - saving of at least 50K a year
      • Data team not on call 24/7
      • Navisite team will try to fix issue if possible - e.g. shrink log files that have grown
      Read full review

      Rackspace

      • Responded to slowdowns very quickly, therefore negating lose of earnings at peak times
      • When speaking to the right people eventually, they suggested solutions that have improved server response, which should have a positive impact on site speed (and so CR)
      • Load balancing allows for an efficient workflow in implementing new features while not losing traffic
      • Originally set some configurations low, which negatively impacted server performance. This was rectified with memory expansion following some discussions.
      Read full review

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