2 Ratings
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Score 5.1 out of 100
33 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Navisite Managed Infrastructure Services (NaviCloud)

Clarify before hand any additional charges for remote hand and arrangement/SLA for remote hand. Negotiate well on these terms as they tend to be more flexible around this. Clarify shipping and handling charges if any.
Anonymous | TrustRadius Reviewer

WP Engine

I think WP Engine is great for any company that wants a fully-featured WordPress host with several safety and security mechanisms. From automatic backups, to security management, to caching & CDN, all the tools are provided to deploy a world-class WordPress website.If budget is a concern, there are cheaper hosts but they offer fewer tools.If complicated server access or complicated proxying setups are required, I would not go with WP Engine. For example, last time I checked their documentation, they do not support reverse proxying to their sites. For complicated situations where reverse proxying is required, a different solution may be necessary.
Alec Dibble | TrustRadius Reviewer

Pros

Navisite Managed Infrastructure Services (NaviCloud)

  • Remote hand services often pretty responsive and good follow through
  • Shipping and handling was never an issue at Navisite facility for our hardware orders
  • Managed services were also very competent to address issues within short amount of time
Anonymous | TrustRadius Reviewer

WP Engine

  • The enterprise level support is top-notch and available with little to no wait times.
  • The platform has given us self reliance to execute new ideas without complicating things with technology limitations.
  • WPEngine takes care of the security logistics so we can focus on new projects and initiatives.
Josh Peichoto | TrustRadius Reviewer

Cons

Navisite Managed Infrastructure Services (NaviCloud)

  • San Jose facility power outage caused damage to company's credibility, this should not occur again being 7x24 facility and backup generator
  • Avoiding too many management changes will help create good connection with individuals for sustained harmony
Anonymous | TrustRadius Reviewer

WP Engine

  • I'd like to see WP Engine offer their own monitoring solution. When I say monitoring, I mean specific use cases that may end up being something you could script. This would keep customers from having to pay for additional services like Pingdom, New Relic, etc.
  • I would like to see some proactive analysis done by WP Engine on their customer sites - at least on their home pages, and offer up suggestions. This kind of goes along with the other example.
  • Finally, it would be nice to see a "lighter" offering, perhaps a plan that costs $49 for those who want to host only a few sites, or even 1 site.
Peter Filias | TrustRadius Reviewer

Likelihood to Renew

Navisite Managed Infrastructure Services (NaviCloud)

Navisite Managed Infrastructure Services (NaviCloud) 8.0
Based on 1 answer
Price and facility equipment, location of the hosting facility factor into the decision to renew
Anonymous | TrustRadius Reviewer

WP Engine

WP Engine 3.0
Based on 1 answer
I was in a situation where I had to bolt Wordpress on to an existing infrastructure that could not support it. If I ever end up in that situation again, please kill me. Other than that reasonably common use case, I don't think it offers a lot of value over robust shared hosting, virtual private server (VPS) or dedicated servers.
Joe Preston | TrustRadius Reviewer

Usability

Navisite Managed Infrastructure Services (NaviCloud)

No score
No answers yet
No answers on this topic

WP Engine

WP Engine 10.0
Based on 1 answer
It took very little time to learn their dashboard for managing WordPress sites. Their built-in tools are really well done, and the addition of security and CDN tools is great.
Anonymous | TrustRadius Reviewer

Support Rating

Navisite Managed Infrastructure Services (NaviCloud)

No score
No answers yet
No answers on this topic

WP Engine

WP Engine 7.8
Based on 12 answers
The best in the business, hands down. You can speak to an actual person via chat almost on demand. It has personally saved my job on multiple accounts. It's nice to have an impartial 3rd party that truly knows WordPress in your corner at all times. No one else in the WordPress space is even close to their level that I've found.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Navisite Managed Infrastructure Services (NaviCloud)

No answers on this topic

WP Engine

By usability, DigitalOcean wins. I love DigitalOcean for a lot of reasons, but their setup process is clunky and their feature set is fairly limited. Their setup requires technical competence but after that they are a breeze to work with. For what they do, DigitalOcean is perfect. WP Engine is in a different class. Their products are aimed at somewhere between novices and experts depending on the specific feature, their UI is clunky and clearly designed by engineers, but their customer support is excellent. This is an odd comparison given the distinct feature sets.By features, WP Engine wins. There is no comparison. DigitalOcean is a simple server with simple functionality and stellar hardware. WP Engine is a complex product with a ton of bells and whistles, though they run on dated hardware (shared HDD instead of VPS SSD). DigitalOcean has virtually no features, WP Engine has all of them.
Robert Allen | TrustRadius Reviewer

Return on Investment

Navisite Managed Infrastructure Services (NaviCloud)

  • Better customer service
  • Faster turnaround time for deployment of new cage/cabinets resulting into meeting customer needs
  • Improved reliability and uptime with timely remote hand request
Anonymous | TrustRadius Reviewer

WP Engine

  • Substantial lost time. After my "You have failed me for the last time" moment with WP Engine, I spent the week of October 22nd, 2018 migrating all our client sites to Kinsta - an emerging leader in Managed WordPress hosting.
  • Untold losses in unrealized revenue based on poor site performance.
  • Untold losses in brand damage to multiple clients whose sites were compromised.
Gordon Seirup | TrustRadius Reviewer

Pricing Details

Navisite Managed Infrastructure Services (NaviCloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

WP Engine

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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