Likelihood to Recommend Netchex is great if you want to log in to one place to take care of all things employee-related. It is especially helpful if you have multiple locations or divisions as you can easily set these up and manage them as needed. The more employees you have, the more you will benefit from a program like Netchex that provides so much support for your business. Our company has multiple locations of stores and many employee position levels and Netchex has been great at keeping all of this simple when a lessor product could make it much more complicated. Netchex would not be as appropriate if you have a very small business or a simple payroll structure. It would definitely still work well for you, it would just be more sophisticated than you would require.
Read full review Great for small business payroll needs. Reports and taxes are taken care of, everything is automated and once you're set up it's literally just a matter of minutes to run payroll each time. You also get email reminders which is helpful. There are premium features available for companies with larger/more robust needs, and I would definitely recommend looking into this software if you are searching for a user friendly payroll solution
Read full review Pros My Netchex Service Team is very responsive and friendly. They are willing and able to spend the amount of time needed on one call to troubleshoot most problems or answer questions. Their recent updates to the employee dashboard have been well-received by our seasonal team. Employees are able to quickly find what they are looking for which has minimized the amount of requests that my team receives regarding questions on pay or updating personal information. Online W-2 forms have been a game-changer for us since moving to Netchex. Our staff tend to move around a lot and most do not get the mailed copy of their W-2. The electronic consent has saved me hours and hours of time. Read full review An intuitive, clear UI helps you know where everything is, what options are at your disposal. Calendars and timelines show that Wave really thought out how to provide you with useful tool. Pay day can be automated and straightforward. Wave onboarding provides guidance at what information to input next until you are all set up. Read full review Cons SOME CUST SVC REPS MAY NEED ADDITIONAL TRAINING ON WORK AROUNDS WOULD PREFER TO CHAT WITH SOMEONE, SOMETIMES WORDS IN TEXT COULD BE MISINTERPRETED. ALSO SPEAKING TO SOMEONE IS ALWAYS A POSITIVE NOT REALLY ANYTHING ELSE BUT HAVE BEEN USING THEM 3 MONTHS SO NOT LONG INTO IT.....VERY EASY SYSTEM AND LOVE I CAN DO A NEGATIVE INSTEAD OF HAVING TO CALL AND ASK THEM TO DO IT ON THEIR END. Read full review Additional filings such as WorkSafe, etc. More flexibility when it comes to paying a director. Read full review Likelihood to Renew Easy to work with.
Read full review Usability Very user friendly and great interface.
Read full review Support Rating The first line CE team is phenomenal. They are helpful, friendly, and knowledgeable. We have had less luck with the responsiveness of the tax department. However, their response time has improved drastically over the past year.
Read full review Quick response times, personalized service. They offer in-depth videos and guides for helping to get set up. Any time I have a question about taxes or reporting, they answer quickly and give comprehensive answers. Members of the team with whom I've interacted have been courteous, friendly, and helpful. Overall, great support.
Read full review Implementation Rating Implementation took some time but was pretty much error free.
Read full review Alternatives Considered I like that they are not so big that they ignore the small customers. They are also reasonably priced. Their support is excellent, I had worked with ADP in a prior position, and we did not have the same kind of support
Read full review We moved away from Wave as most of our contractors are time-based, and Wave flat out refuses to provide time tracking features. We tried integrations, but the pricing/complexity goes up and reliability goes down when integrating systems which were not intended to communicate. We since moved to
Avaza and sacrificed Payroll for more robust time tracking, project management, and a very open feature development process
Read full review Return on Investment Associates can easily access their data and make changes to things like their address and direct deposit, saving manager time to focus on more critical tasks within the organization NetRecruitier has one site that can be posted to multiple job boards with one applicant tracking system Electronic Onboarding allows us to get information out to the new employee so we can start with expectations on their first day and they know what to expect. Read full review Ensuring that I am compliant with my payroll obligations. Less time spent on managing employee payroll. Read full review ScreenShots