NetFortris vs. Unify Office by RingCentral, from Atos

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NetFortris
Score 6.4 out of 10
Mid-Size Companies (51-1,000 employees)
NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.
$30
per month
Unify Office by RingCentral, from Atos
Score 8.5 out of 10
N/A
Unify Office is a cloud team collaboration and communications service delivered by Atos Unify in partnership with RingCentral, a market leader in UCaaS.
$16.99
per user per month
Pricing
NetFortrisUnify Office by RingCentral, from Atos
Editions & Modules
Hybrid Software Subscription (Required with Hybrid Premise)
$14.99
per user, per month
Essentials Edition
$19.99
per user, per month
Professional Edition
$24.99
per user, per month
Ultimate Edition
$34.99
per user, per month
Hybrid Premise Subscription (Appliance and Phone for Each User)
$200
per location, per month
Hybrid Premise Purchase
Varies
Varies
Standard
€16.99
per user per month
Premium
€22.99
per user per month
Ultimate
€33.99
per user per month
Offerings
Pricing Offerings
NetFortrisUnify Office by RingCentral, from Atos
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup Fee$5 per userNo setup fee
Additional DetailsFor the latest special offers, visit www.fonality.com/offers.
More Pricing Information
Community Pulse
NetFortrisUnify Office by RingCentral, from Atos
Top Pros
Top Cons
Features
NetFortrisUnify Office by RingCentral, from Atos
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
NetFortris
7.8
90 Ratings
5% below category average
Unify Office by RingCentral, from Atos
-
Ratings
Hosted PBX7.058 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)6.046 Ratings00 Ratings
User templates6.82 Ratings00 Ratings
Call reports9.078 Ratings00 Ratings
Directory of employee names10.078 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
NetFortris
7.4
94 Ratings
12% below category average
Unify Office by RingCentral, from Atos
-
Ratings
Answering rules7.089 Ratings00 Ratings
Call recording7.067 Ratings00 Ratings
Call park6.073 Ratings00 Ratings
Call screening8.067 Ratings00 Ratings
Message alerts9.078 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
NetFortris
7.5
55 Ratings
8% below category average
Unify Office by RingCentral, from Atos
-
Ratings
Video conferencing7.017 Ratings00 Ratings
Audio conferencing8.054 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
NetFortris
9.0
55 Ratings
9% above category average
Unify Office by RingCentral, from Atos
-
Ratings
Mobile app for iOS9.046 Ratings00 Ratings
Mobile app for Android9.033 Ratings00 Ratings
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NetFortrisUnify Office by RingCentral, from Atos
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Cisco Business Edition 7000
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Score 9.2 out of 10
Avaya OneCloud UCaaS
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Score 9.2 out of 10
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Score 9.2 out of 10
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User Ratings
NetFortrisUnify Office by RingCentral, from Atos
Likelihood to Recommend
7.0
(108 ratings)
10.0
(1 ratings)
Likelihood to Renew
8.8
(16 ratings)
-
(0 ratings)
Usability
7.6
(8 ratings)
-
(0 ratings)
Availability
8.0
(8 ratings)
-
(0 ratings)
Performance
8.0
(4 ratings)
-
(0 ratings)
Support Rating
9.1
(14 ratings)
-
(0 ratings)
In-Person Training
8.0
(2 ratings)
-
(0 ratings)
Online Training
7.2
(4 ratings)
-
(0 ratings)
Implementation Rating
9.8
(8 ratings)
-
(0 ratings)
Configurability
9.7
(3 ratings)
-
(0 ratings)
Ease of integration
8.0
(1 ratings)
-
(0 ratings)
Product Scalability
8.1
(2 ratings)
-
(0 ratings)
Vendor post-sale
8.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
NetFortrisUnify Office by RingCentral, from Atos
Likelihood to Recommend
NetFortris
For Insurance agencies, small practices, small call centers, anyone that need call forwarding or work with his number remotely while away from office. I can't list all the things I'm gaining as a Fonality customer. From the installation process, the configuration phase with the technicians, the account managers, every Fonality employee was professional and savvy. I was a contact center specialist for more than 10 years and I can tell you that I've never been this happy with a service! Never! Probably if you need a more complex solution and you have an enterprise level company having your own hardware gives you more control over your calls and how to manage them. But again, I think that Fonality can cover most scenarios without the need of a huge investment.
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Atos
If you are looking for a tool for Teams to use where they can keep everything together, then this will work really well. A complete package than tools such as WhatsApp or Skype for Business when it comes to documenting handling and more polished than the likes of Slack or HipChat for the team working and communication element.
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Pros
NetFortris
  • From an administrator's perspective, Fonality makes administering the company's phone system easy. Configuration menus and setup options are logically structured and easy to understand.
  • Technical support has been very good. Early on in our deployment, we had some nagging voice quality issues which were network related. Fonality provided exceptional support even though it was not technically their issue. It is important to know ahead of time how well your vendors work with other vendors for integrated services like a VOIP telephone system. Fonality support demonstrated their patience and perseverance in helping us resolve our issues.
  • Although we don't use remote office capabilities much, the ability to set up phones on the system in remote locations has been a significant help to several of our departments.
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Atos
  • The mobile use of the platform is very powerful. To be able to answer a video call on your phone and them simply swipe when you get to your desktop to have a seamless transfer is impressive.
  • The simple interface makes it easy for new users. There is nothing to make them feel overwhelmed.
  • Keeping all the information in the threads of conversations makes it easy to find. There is also a search tool, so as long as you know what you need, you can look accross all your conversation to find the information you are looking for.
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Cons
NetFortris
  • Bugginess - Some things just really need some tweaking. I had to get very creative with my call routing and hold music, because the in-queue announcements don't work right at all. For example, even set to 'play once' it would loop the 'you are the first caller' announcement over and over, and cause call drops. Or my caller-name ID, which shows the registered user's name on each line on outgoing calls, even though it's not set to such anywhere in the CP settings.
  • Support - I'll give them 50/50 on this. My experience with Verizon VCE was everyone playing hot potato with issues and saying it was the responsibility of another department, meaning several phone calls and lots of hold time. Fonality doesn't have that issue, I've never really been passed around or blown off. However, some of the 'offshore' CS reps are... wow. I spent about half a dozen emails back and forth with two of them, trying to figure out why queues I deleted from the CP randomly and consistently reappeared in the HUD. Most of those emails were spent trying to explain that no, my issue was NOT that I wanted to create those queues again in the CP.
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Atos
  • We would like to see the ability to break out to Group video conferencing systems. We understand that this is on its way in a software update in the near future.
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Likelihood to Renew
NetFortris
We've already made a deep investment in the system hardware. We wouldn't be interested in another system at this point! And by the look of my colleagues faces when they see the HUD, I don't think we'd want to switch to a system that would limit us or take away any of these features! We may look at putting the server in the cloud, should internet outages prove to be such a common issue that it is preventing our other locations from functioning smoothly
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Atos
No answers on this topic
Usability
NetFortris
Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
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Atos
No answers on this topic
Reliability and Availability
NetFortris
Fonality has been available to us 99% of the time. There have rarely been any lengthy outages. If any issues do occur, their support staff is available around the clock to help. This is important, since communication is a big part in our company and availability of the phone system is important in maintaining this reliability
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Atos
No answers on this topic
Performance
NetFortris
Fonality's performance is excellent. The phones work flawlessly and the calls are clear. It is a well put-together system that does not need daily support. It is not complex from a user standpoint, as most of our staff are quick to learn how to use the phones. More systems should strive to work as well as Fonality's
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Atos
No answers on this topic
Support Rating
NetFortris
Because of their customer support and their attention for details in our problems that we face during our initial stage. We simply love fonality just for the way we are treated when we reach them with our fonality issues - they take it seriously and resolve it as early as possible and the most important part is we dont need to keep on insisting them to do so.
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Atos
No answers on this topic
In-Person Training
NetFortris
Training was provided by the in-house IT administrator. Fonality was able to provide support to the admin, who then assisted the users. It went smoothly and all the details and functions of the system were made available to the office staff. Any questions were answered promptly and if any issues did arise, Fonality was available to answer them
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Atos
No answers on this topic
Online Training
NetFortris
Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant
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Atos
No answers on this topic
Implementation Rating
NetFortris
Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.
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Atos
No answers on this topic
Alternatives Considered
NetFortris
I have not used any other VoIP system that I have been paying for. I hope that Fonality proves itself enough to where I will not have to switch. So far, for the price and the functionality, this is my recommendation for small businesses. I might recommend going with a more high end phone to increase functionality, but other than that, the system is one I would definitely recommend.
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Atos
Each of the tools above does something well. We have found that the Unify solution simply does a better job of combining all the features of the other services. \easy to start using, while remaining a powerful tool is a tricky task to pull off, but Unify have done this and they have done it well.
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Scalability
NetFortris
It is easy to scale this system, as long as you have the proper technical staff available to support it. Adding users and phones is straightforward. The main work involves having the physical network in place and configuring the networking equipment. Overall, it is not that difficult as long as all of this is in place.
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Atos
No answers on this topic
Return on Investment
NetFortris
  • We are still new to Fonality, but having the flexability has proven quite successful thus far.
  • The management of incoming calls and voicemail messages has really helped us to be able to follow up with potential clients.
  • The service at Fonality helped our new business take a leap into 2017, and we expect much growth with the continued use of Fonality.
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Atos
  • A shortening of timescales as information is not stuck on an internal server somewhere - we can include it as part of the thread. This also applies to updates and revisions. You automatically know which the latest revision is, as it is the most recent in the timeline.
  • The relative cost of implementation is low and there is a wide range of solutions for phones and clients, from software based solutions running on desktop and smartphone or quality hardware to make your desk phone a powerful tool in itself.
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ScreenShots

NetFortris Screenshots

Screenshot of Fonality's Heads Up Display (HUD) Web dashboard is home base for connecting with colleagues and customers.Screenshot of Chatting is easy in HUD as they are easily launched by hovering over a fellow user's avatar. Chats are also available within Groups and Conferences.Screenshot of Managers with Fonality's Advance Call Center license can Barge, Monitor, or Whisper with one click. Useful for training, customer insights, and quality assurance. Real-time call queue information is shown in the Dock area to the right.Screenshot of Every Fonality system comes with voicemail boxes for all users, but with optional Voicemail Transcription you'll never have to listen to a voicemail again. Transcribed voicemails are delivered in HUD and via email.

Unify Office by RingCentral, from Atos Screenshots

Screenshot of