Nextiva Customer Experience vs. PlaybookUX

Nextiva Customer Experience

Nextiva Customer Experience

7 Reviews and Ratings

PlaybookUX

PlaybookUX

6 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Nextiva Customer Experience	Score 9.7 out of 10	N/A	Nextiva centralizes customer information by giving key teams access to customer interactions, history, and call transcriptions with their customer experience plugin. By uploading contacts from systems like Google Contacts or Microsoft Outlook, Nextiva brings talk, text, chat, and video together in a single place and enables users to send automatic surveys after any interaction with customers. Responses are displayed directly in the continuous conversation. The plugin also displays real-time…	N/A
PlaybookUX	Score 3.0 out of 10	Small Businesses (1-50 employees)	PlaybookUX is a user testing software for both moderated and unmoderated research. The vendor helps companies receive video based feedback from their target demographic on product usability, designs, websites, ideas and more. They handle recruiting, incentivizing, transcribing, and analyzing. When it comes to recruiting, the vendor says they allow you to specify job role, industry, age, household income and…	$0 total

Pricing

Nextiva Customer Experience

PlaybookUX

Editions & Modules

No answers on this topic

Bring your own customers: $0
total
Unmoderated: $49
per participant
Moderated: $100
per participant (30 minutes)
Moderated: $150
per participant (60 minutes)

Offerings

Pricing Offerings
Nextiva Customer Experience	PlaybookUX
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Nextiva Customer Experience	PlaybookUX

Best Alternatives
	Nextiva Customer Experience	PlaybookUX
Small Businesses	Sogolytics Score 8.4 out of 10	Smartlook Score 8.7 out of 10
Medium-sized Companies	CustomerSuccessBox Score 9.5 out of 10	Optimal Score 9.1 out of 10
Enterprises	Verint Voice of the Customer Score 9.3 out of 10	Optimal Score 9.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Nextiva Customer Experience	PlaybookUX
Likelihood to Recommend	10.0 (1 ratings)	8.1 (4 ratings)
Usability	- (0 ratings)	9.1 (1 ratings)
Support Rating	- (0 ratings)	9.0 (2 ratings)

User Testimonials
	Nextiva Customer Experience	PlaybookUX
Likelihood to Recommend	Nextiva Wish I could remember details, perhaps I would if this survey came sooner to the date we implemented the system. Just know it was easier than the last system we used Incentivized Verified User Anonymous Read full review	PlaybookUX PlaybookUX is fabulous for ad-hoc tests with small budgets, but can also scale up to larger projects easily. I've recommended the tool to several people and they love it, too! Incentivized Kevin Conroy Chief Product Officer Read full review
Pros	Nextiva No answers on this topic	PlaybookUX They recruited our demographic. Customer support was awesome. Studies are very easy to set up. Verified User Anonymous Read full review
Cons	Nextiva No answers on this topic	PlaybookUX With other testing platforms, I can update my profile, but I'm not sure how to do it with PlaybookUX. It would be nice to have a login location where I can see my available tests. Lainie Strange Web Accessibility Specialist/Developer Read full review
Usability	Nextiva No answers on this topic	PlaybookUX Setting up a study only takes 5 mins. and you can preview a study before sending it out so you don't make any mistakes. Verified User Anonymous Read full review
Support Rating	Nextiva No answers on this topic	PlaybookUX Very responsive when I had a technical question about a test. Lainie Strange Web Accessibility Specialist/Developer Read full review
Alternatives Considered	Nextiva They were both equally easy to work with, I just had to call the past company too many times because their system was complicated. We don't have that issue with Nextiva. Incentivized Verified User Anonymous Read full review	PlaybookUX Both have different set of unique features and usability. Incentivized Sanjana Gupta UI Designer Read full review
Return on Investment	Nextiva No answers on this topic	PlaybookUX Quick testing at scale Excellent price points Incentivized Kevin Conroy Chief Product Officer Read full review
ScreenShots		PlaybookUX Screenshots