Nifty vs Upland PSA | TrustRadius

Likelihood to Recommend

I've found myself recommending Nifty to other business owners as well as for personal use. I've personally found it to be invaluable when it comes to:

Daily / Weekly / Monthly / Quarterly recurring tasks
Creating templates for company processes such as new product creation, marketing strategy, on-boarding, quarterly goals, content management
Having forms zapped into a new task from multiple locations ensuring they're never overlooked
Having clear milestones and timelines for projects
Communicating on projects, tasks, and just in general
Assigning different components of projects to different people
Creating prior requirements that must be completed before completing the task

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Ashlie Pappas

Founder

Naturally AshlieHealth, Wellness and Fitness, 1-10 employees

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We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.

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Verified User

Administrator in Finance and Accounting

Oil & Energy Company, 201-500 employees

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Feature Rating Comparison

Nifty

Upland PSA

Task Management

Resource Management

Gantt Charts

Scheduling

Workflow Automation

Team Collaboration

Support for Agile Methodology

Support for Waterfall Methodology

Document Management

Email integration

Mobile Access

Timesheet Tracking

Change request and Case Management

Budget and Expense Management

Nifty

Upland PSA

Quotes/estimates

Project & financial reporting

Invoicing

Pros

It is highly efficient in the management of the task.
Its calendar view helps in reminding important dates and tasks.
Its customer service is top-notch.

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Wiliam Alifie-Joise

Digital Marketer

RN DigitalMarketing & Advertising, 1-10 employees

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We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
Tenrox has a great email reminder system for when people need to submit or approve timesheets.

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Christopher Kramer

Senior Staff Accountant

Cascade AIDS ProjectNon-Profit Organization Management, 51-200 employees

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Cons

It is not possible to edit time logs because there are no comment sections in time logs.
I just want to see more templates added.

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Candace Mitchell

Senior Talent Acquisition Specialist

Portland General ElectricUtilities, 1001-5000 employees

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Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
(The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!

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Verified User

Administrator in Finance and Accounting

Staffing and Recruiting Company, 501-1000 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Upland PSA 7.0

Based on 6 answers

I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.

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Verified User

Project Manager in Information Technology

Computer Software Company, 11-50 employees

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Usability

No score

No answers yet

No answers on this topic

Upland PSA 8.0

Based on 1 answer

I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.

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Verified User

Administrator in Finance and Accounting

Oil & Energy Company, 201-500 employees

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Support Rating

No score

No answers yet

No answers on this topic

Upland PSA 9.0

Based on 1 answer

The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.

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Verified User

Administrator in Finance and Accounting

Oil & Energy Company, 201-500 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Upland PSA 9.0

Based on 1 answer

The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.

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Verified User

Administrator in Finance and Accounting

Oil & Energy Company, 201-500 employees

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Alternatives Considered

There's no comparison. Nifty does what all of these do all in one place (with the exception of Slack's community aspect with hashtagging - not sure if Nifty can do this, never tried)Nifty even has the ability to import directly from many other platforms - I've personally imported projects from Trello and Asana, saving tons of time in migration.

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Ashlie Pappas

Founder

Naturally AshlieHealth, Wellness and Fitness, 1-10 employees

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The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.

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Verified User

Professional in Customer Service

Marketing and Advertising Company, 201-500 employees

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Return on Investment

Its scheduling features are very helpful in project management.
I don’t like its mobile application and needs a lot of improvement.
There should be a dashboard for the analytics.

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Wiliam Alifie-Joise

Digital Marketer

RN DigitalMarketing & Advertising, 1-10 employees

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Increased time tracking accuracy
Provide accurate detail to corporate auditors for time spent on projects that can be capitalized
increased awareness of project pain points and successes

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Verified User

Analyst in Information Technology

Food Production Company, 1001-5000 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$89/mo*

* simple flat-rate pricing

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Nifty

Upland PSA

Nifty

Upland PSA

Nifty

Upland PSA

Nifty

Upland PSA

Nifty

Upland PSA

Likelihood to Recommend

Nifty

Upland PSA

Feature Rating Comparison

Task Management

Resource Management

Gantt Charts

Scheduling

Workflow Automation

Team Collaboration

Support for Agile Methodology

Support for Waterfall Methodology

Document Management

Email integration

Mobile Access

Timesheet Tracking

Change request and Case Management

Budget and Expense Management

Quotes/estimates

Project & financial reporting

Invoicing

Pros

Nifty

Upland PSA

Cons

Nifty

Upland PSA

Likelihood to Renew

Nifty

Upland PSA

Usability

Nifty

Upland PSA

Support Rating

Nifty

Upland PSA

Implementation Rating

Nifty

Upland PSA

Alternatives Considered

Nifty

Upland PSA

Return on Investment

Nifty

Upland PSA

Screenshots

Nifty

Upland PSA

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison