What users are saying about
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.3 out of 100
Based on 12 reviews and ratings
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 14 reviews and ratings
Feature Set Ratings
- Nifty ranks higher in 1 feature set: Project Management
- Upland PSA ranks higher in 1 feature set: Professional Services Automation
Project Management
9.7
Nifty
97%

3.7
Upland PSA
37%
Nifty ranks higher in 14/14 features
Nifty ranks higher in 14/14 features
Task Management
9.3
93%
3 Ratings

3.0
30%
4 Ratings
Resource Management
9.6
96%
3 Ratings

3.0
30%
3 Ratings
Gantt Charts
10.0
100%
3 Ratings

8.0
80%
1 Rating
Scheduling
10.0
100%
3 Ratings

3.0
30%
2 Ratings
Workflow Automation
9.6
96%
3 Ratings

2.0
20%
3 Ratings
Team Collaboration
10.0
100%
3 Ratings

1.0
10%
3 Ratings
Support for Agile Methodology
10.0
100%
1 Rating

7.9
79%
2 Ratings
Support for Waterfall Methodology
10.0
100%
3 Ratings

6.9
69%
2 Ratings
Document Management
9.6
96%
3 Ratings

2.0
20%
3 Ratings
Email integration
10.0
100%
2 Ratings

2.0
20%
3 Ratings
Mobile Access
10.0
100%
3 Ratings

4.5
45%
2 Ratings
Timesheet Tracking
8.7
87%
3 Ratings

2.0
20%
5 Ratings
Change request and Case Management
9.0
90%
3 Ratings

5.2
52%
3 Ratings
Budget and Expense Management
10.0
100%
2 Ratings

1.0
10%
5 Ratings
Professional Services Automation
9.5
Nifty
95%

10.0
Upland PSA
100%
Nifty ranks higher in 2/3 features
Nifty ranks higher in 2/3 features
Quotes/estimates
8.9
89%
2 Ratings

N/A
0 Ratings
Project & financial reporting
10.0
100%
2 Ratings

10.0
100%
1 Rating
Invoicing
N/A
0 Ratings

10.0
100%
1 Rating
Attribute Ratings
- Nifty is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.0
Nifty
90%
3 Ratings

1.0
Upland PSA
10%
10 Ratings
Likelihood to Renew
Nifty
N/A
0 Ratings

7.0
Upland PSA
70%
6 Ratings
Usability
Nifty
N/A
0 Ratings

8.0
Upland PSA
80%
1 Rating
Support Rating
Nifty
N/A
0 Ratings

9.0
Upland PSA
90%
2 Ratings
Implementation Rating
Nifty
N/A
0 Ratings

9.0
Upland PSA
90%
2 Ratings
Likelihood to Recommend
Nifty
I've found myself recommending Nifty to other business owners as well as for personal use. I've personally found it to be invaluable when it comes to:
- Daily / Weekly / Monthly / Quarterly recurring tasks
- Creating templates for company processes such as new product creation, marketing strategy, on-boarding, quarterly goals, content management
- Having forms zapped into a new task from multiple locations ensuring they're never overlooked
- Having clear milestones and timelines for projects
- Communicating on projects, tasks, and just in general
- Assigning different components of projects to different people
- Creating prior requirements that must be completed before completing the task
Founder
Naturally AshlieHealth, Wellness and Fitness, 1-10 employees
Upland PSA
We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.

Verified User
Administrator in Finance and Accounting
Oil & Energy Company, 201-500 employeesPros
Nifty
- An overview of project timelines and milestones.
- One-on-one or group conversations.
- Tracking the status of projects and tasks.
Senior Talent Acquisition Specialist
Portland General ElectricUtilities, 1001-5000 employees
Upland PSA
- We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
- Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
- Tenrox has a great email reminder system for when people need to submit or approve timesheets.
Senior Staff Accountant
Cascade AIDS ProjectNon-Profit Organization Management, 51-200 employees
Cons
Nifty
- Time Expense could be improved since we cannot edit the previous/past time logs entered.
- Lacks expense management and Purchase order management functionality
- Newest product updates are not always stable and I had to reach Nifty's support team a couple of times in the past to fix the issues with new updates e.g. our document management and meeting integrations had to be re-authorized
Assistant Manager
DeloitteMarketing & Advertising, 5001-10,000 employees
Upland PSA
- Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
- Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
- (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!

Verified User
Administrator in Finance and Accounting
Staffing and Recruiting Company, 501-1000 employeesPricing Details
Nifty
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$89/mo
Starting Price
—Upland PSA
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$15 per month
Likelihood to Renew
Nifty
No score
No answers yet
No answers on this topic
Upland PSA
Upland PSA 7.0
Based on 6 answers
I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.

Verified User
Project Manager in Information Technology
Computer Software Company, 11-50 employeesUsability
Nifty
No score
No answers yet
No answers on this topic
Upland PSA
Upland PSA 8.0
Based on 1 answer
I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.

Verified User
Administrator in Finance and Accounting
Oil & Energy Company, 201-500 employeesSupport Rating
Nifty
No score
No answers yet
No answers on this topic
Upland PSA
Upland PSA 9.0
Based on 2 answers
The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.

Verified User
Administrator in Finance and Accounting
Oil & Energy Company, 201-500 employeesImplementation Rating
Nifty
No score
No answers yet
No answers on this topic
Upland PSA
Upland PSA 9.0
Based on 2 answers
The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.

Verified User
Administrator in Finance and Accounting
Oil & Energy Company, 201-500 employeesAlternatives Considered
Nifty
There's no comparison. Nifty does what all of these do all in one place (with the exception of Slack's community aspect with hashtagging - not sure if Nifty can do this, never tried)Nifty even has the ability to import directly from many other platforms - I've personally imported projects from Trello and Asana, saving tons of time in migration.
Founder
Naturally AshlieHealth, Wellness and Fitness, 1-10 employees
Upland PSA
The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.

Verified User
Professional in Customer Service
Marketing and Advertising Company, 201-500 employeesReturn on Investment
Nifty
- Consistent communications.
- Staying on project schedule.
- Aligned projects with business strategies.
Senior Talent Acquisition Specialist
Portland General ElectricUtilities, 1001-5000 employees
Upland PSA
- Increased time tracking accuracy
- Provide accurate detail to corporate auditors for time spent on projects that can be capitalized
- increased awareness of project pain points and successes

Verified User
Analyst in Information Technology
Food Production Company, 1001-5000 employees