What users are saying about
3 Ratings
15 Ratings
3 Ratings
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Score 8 out of 100
15 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Novi Survey

Novi Survey works really well as a cost-effective option for companies looking to provide surveys and polls to a larger audience. The cost helps provide a great incentive for users to learn the (more complicated) service and save previous templates to save time in the future. The platform enables users the opportunity to export survey / poll results to other formats (such as excel) and quantify the data more effectively. The platform does struggle in immediate availability for users - as there is a larger learning curve compared to other options out in the market. So, if one is looking for immediate speed and accessibility to a platform, they may want to look for another option. However, if there is a dedicated user who is willing to train and improve, then this may be the platform for you.
Joshua Melder | TrustRadius Reviewer

Qualaroo

Qualaroo is great for onsite surveys that need to capture additional information like UTM data and talk/interact with Google Analytics through events. The team at Qualaroo has also been great to work with as they navigated our corporation's security policies. They were also great at working with us to find a package that suited our needs within our budget
Meredith Walter | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Novi Survey
6.3
Qualaroo
8.5
Survey templates
Novi Survey
6.0
Qualaroo
8.5
Themes
Novi Survey
6.0
Qualaroo
8.4
Custom logo/branding
Novi Survey
7.0
Qualaroo
8.5

Survey Content

Novi Survey
8.7
Qualaroo
8.9
Changes to live survey
Novi Survey
9.0
Qualaroo
9.2
Question design help
Novi Survey
9.0
Qualaroo
9.1
Multiple question types
Novi Survey
8.0
Qualaroo
8.2

Survey Logic

Novi Survey
9.0
Qualaroo
7.3
Survey logic flexibility
Novi Survey
9.0
Qualaroo
7.3

Survey Reporting & Analytics

Novi Survey
8.6
Qualaroo
8.1
Response tracking
Novi Survey
9.0
Qualaroo
9.1
Data export
Novi Survey
9.0
Qualaroo
8.8
Standard reports
Novi Survey
9.0
Qualaroo
9.1
Custom reports
Novi Survey
9.0
Qualaroo
7.4
Analytics
Novi Survey
7.0
Qualaroo
6.3

Survey Administration & Security

Novi Survey
8.0
Qualaroo
9.1
Access controls
Novi Survey
8.0
Qualaroo
8.9
Compliance
Novi Survey
8.0
Qualaroo
9.3

Survey Distribution

Novi Survey
7.0
Qualaroo
7.3
Respondent restrictions
Novi Survey
7.0
Qualaroo
8.1
Vendor-offered crowdsourcing
Novi Survey
Qualaroo
6.5

Pros

Novi Survey

  • Novi Survey does a fantastic job of allowing users to create nearly unlimited templates for future use.
  • The tool allows users to create surveys that work well for a variety of platforms including mobile applications
  • The platform is extremely cost-effective. My company is extremely large and the average per-user cost is incredibly efficient
Joshua Melder | TrustRadius Reviewer

Qualaroo

  • Rapid roll-out of micro-surveys targeted to specific types of visitors (Qualaroo controls) and/or pages (via regular expressions) without having to use developer resources
  • Easy to brand (add a logo and change colors) to generally match or at least complement the look & feel of our site
  • With the exception of some hiccups we experienced early on with changes Qualaroo was making to the way regular expressions work for targeting "nudges" (micro-surveys), the platform has been very stable and reliable
  • Response notification and aggregate reporting (both online and via downloadable CSV files) are simple and intuitive
  • Easy to "clone" an existing nudge to rapidly modify and launch as a new micro-survey
  • We're able to pass session information directly into a Qualaroo submission from our site so that we can identify respondents without asking for an email address or other unique identifier (so long as they're logged in as returning/repeat site users).
Anonymous | TrustRadius Reviewer

Cons

Novi Survey

  • The user-interface of Novi Survey is rather dated. There are many other survey tools that look more up to date.
  • One has to spend a significantly larger amount of time in order to create surveys. The platform is much more manual than others.
  • There is a lack of pre-made templates that can help new users out - especially among most standard types of surveys.
Joshua Melder | TrustRadius Reviewer

Qualaroo

  • They could expand their templates to cover more scenarios (although it has been a long time since we needed their templates - we develop our own questionnaires tailored to our clients’ geographies).
  • On the other hand, there are way too many options in the targeting section, but we have gotten used to skipping past them while creating surveys. Perhaps that’s more for companies who target wide audiences. We only collect client feedback, so we don’t really use ‘targeting’ as such.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Novi Survey

No score
No answers yet
No answers on this topic

Qualaroo

Qualaroo 8.1
Based on 3 answers
For a small business, Qualaroo is expensive. Without being able to accurately compute response rates, it is hard to justify the cost.
Vanessa Johnson | TrustRadius Reviewer

Usability

Novi Survey

No score
No answers yet
No answers on this topic

Qualaroo

Qualaroo 9.0
Based on 2 answers
Qualaroo's feature set is narrow, keeping the admin interface relatively simple to navigate. Qualaroo recently improved the way users can write and test regular expressions, improving the usability of that feature significantly (this was likely motivated by a high volume of support inquiries to Qualaroo on this feature). The one area where Qualaroo could significantly improve usability is on the ability to design nudges with multiple questions. Adding a drag-and-drop feature to organize questions (even if this doesn't actually affect the branch logic that sequences the questions themselves) would be a big improvement.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Novi Survey

No score
No answers yet
No answers on this topic

Qualaroo

Qualaroo 10.0
Based on 1 answer
I've never experienced an outage where Qualaroo was unavailable. I don't think I've even gotten notices for scheduled down/maintenance time. The platform is always available.
Anonymous | TrustRadius Reviewer

Performance

Novi Survey

No score
No answers yet
No answers on this topic

Qualaroo

Qualaroo 8.0
Based on 1 answer
Our developers complain that Qualaroo is just one of several similar site add-ons that slow down our site performance. I'm skeptical that Qualaroo has any measurable impact on our page load times, but don't have any hard evidence either way. The Qualaroo admin interface and reporting mechanisms are all quick and reliable.
Anonymous | TrustRadius Reviewer

Support Rating

Novi Survey

No score
No answers yet
No answers on this topic

Qualaroo

Qualaroo 9.0
Based on 3 answers
The support that Qualaroo offers is 24X7 Support. Being a leader and oldest player in customer feedback collection and insights, Qualaroo understands and values customer support.
Anonymous | TrustRadius Reviewer

In-Person Training

Novi Survey

No answers on this topic

Qualaroo

Not available for the Pro edition.
Anonymous | TrustRadius Reviewer

Online Training

Novi Survey

No answers on this topic

Qualaroo

Qualaroo doesn't offer full-blown online training, at least not that I've used or needed. The online help documentation is adequate and Qualaroo-sponsored webinars are informative.
Anonymous | TrustRadius Reviewer

Implementation Rating

Novi Survey

No score
No answers yet
No answers on this topic

Qualaroo

Qualaroo 9.0
Based on 2 answers
The implementation was quick and easy. We sent the details to our development team and it was done in a flash!
Vanessa Johnson | TrustRadius Reviewer

Alternatives Considered

Novi Survey

My company decided on primarily using Novi Survey based on the affordable rate for a large organization. Novi Survey is a quality survey / poll builder that aims for the more manual user. The platform works well in a variety of contexts and has plenty of options to help differentiate and brand your material appropriately. Novi Survey does not have all the bells and whistles directly out of the box but offers a toolkit fit for creating quality content and efficiently extracting the results.
Joshua Melder | TrustRadius Reviewer

Qualaroo

Qualaroo makes it very easy to launch a quick survey based on templates or custom questions with an intuitive user interface. It is also very flexible and can be easily integrated with AB testing thanks to the advanced options. Reports are getting better but analytics wise it's still not up to the refinement level of SurveyMonkey but it does beat the latter in terms of UI experience.When compared to SurveyGizmo, the flexibility on surveys is what stands out and how easy it is to create different survey flows.
Nuno Luz | TrustRadius Reviewer

Scalability

Novi Survey

No score
No answers yet
No answers on this topic

Qualaroo

Qualaroo 5.0
Based on 1 answer
Qualaroo's simplicity has its down sides when it comes to scaling. Managing multiple nudges across multiple domains, at least in the Pro edition, is challenging. The active nudges all appear as a single list on the admin home page, automatically grouped by domains. Archived nudges are on a separate tab. It would be helpful to have a folder system to organize nudges.Also, once you have multiple active nudges that are targeted to different sections of your site using regular expressions, it's difficult to keep track of what is appearing where. It's also difficult, if not impossible, to figure out where you may have competing nudges.And there's no ability to assign reporting or configuration access to other members of your team. The Pro edition has a single login, which must be shared if you have multiple staff who want to use Qualaroo.
Anonymous | TrustRadius Reviewer

Return on Investment

Novi Survey

  • Effective survey tool for an affordable price
  • Learning the platform has increased end-user knowledge about survey logic
  • Novi Survey offers compatibility between both desktop and mobile platforms - increasing accessibility for responses
Joshua Melder | TrustRadius Reviewer

Qualaroo

  • Compared with other online surveys, Qualaroo nudge is pretty easy to spot, and the response rate is extraordinary.
  • Our company mainly uses Qualaroo to recognize the needs of customers on particular web pages and how they can be taken care of.
  • We can plan our sales strategy to generate additional leads.
Prachi Bajaj | TrustRadius Reviewer

Pricing Details

Novi Survey

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Qualaroo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Novi Survey
8.0
Qualaroo
8.9

Likelihood to Renew

Novi Survey
Qualaroo
8.1

Usability

Novi Survey
Qualaroo
9.0

Reliability and Availability

Novi Survey
Qualaroo
10.0

Performance

Novi Survey
Qualaroo
8.0

Support Rating

Novi Survey
Qualaroo
9.0

Implementation Rating

Novi Survey
Qualaroo
9.0

Scalability

Novi Survey
Qualaroo
5.0

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