Item: Qualaroo Insights
Rating: 9
Author: Saumya Sharma

Use Cases and Deployment Scope

I have been using Qualaroo for over a year now, and I initially bought it for my newly launched website. I wanted to know exactly from where the visitors of my website were arriving so that I could put in marketing efforts on different domains accordingly. I was quickly able to get to the bottom of the traffic, and it has been smooth sailing ever since.

Pros and Cons

The feedback analysis and reporting system has always been the biggest upside.
The feature of make sense of free-form responses is amazing...saves a lot of time
Ability to personalize the survey questions and templates.

Sometimes the sentiment analysis only yields vague results
There is no option to drastically change the appearance of the nudge; we can only tweak the placement.
The cost of the software for small businesses or individual owners is quite high.

Return on Investment

Visitor's tracking really helped us in channelizing our marketing efforts and increased our ROI

Alternatives Considered

Typeform and Google Surveys

Qualaroo has been a lot better as compared to other survey products because the results are much more detailed, and they give a proper understanding and the reasoning behind the feedback.

Key Insights

Do you think Qualaroo Insights delivers good value for the price?

Yes

Are you happy with Qualaroo Insights's feature set?

Yes

Did Qualaroo Insights live up to sales and marketing promises?

Yes

Did implementation of Qualaroo Insights go as expected?

Yes

Would you buy Qualaroo Insights again?

Yes

Usability

It is an amazing tool and it really helped us in increasing our conversion rates by visitor tracking and analysis.

Support Rating

I have only contacted customer support twice, and they have managed to solve my problem every time. There is a slight waiting time between the query and resolution, but other than that I don’t need to contact them time and again to understand things since their help section is sufficient most of the time.

Likelihood to Recommend

Qualaroo is an ideal tool to analyze website traffic and also know what visitors like or dislike on your website. But if you want to know exactly what the users are doing then heatmaps or session recording software is a better option. To do that you can integrate such software with Qualaroo to get the best outcome.

Amazing feedback and analysis tool

Overall Satisfaction with Qualaroo Insights