What users are saying about
13 Ratings
13 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Qualaroo

Qualaroo is great for onsite surveys that need to capture additional information like UTM data and talk/interact with Google Analytics through events. The team at Qualaroo has also been great to work with as they navigated our corporation's security policies. They were also great at working with us to find a package that suited our needs within our budget
Meredith Walter | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Qualaroo
7.8
Survey templates
Qualaroo
8.3
Themes
Qualaroo
7.9
Custom logo/branding
Qualaroo
7.4

Survey Content

Qualaroo
8.1
Changes to live survey
Qualaroo
8.8
Question design help
Qualaroo
8.3
Multiple question types
Qualaroo
7.2

Survey Logic

Qualaroo
5.5
Survey logic flexibility
Qualaroo
5.5

Survey Reporting & Analytics

Qualaroo
7.5
Response tracking
Qualaroo
8.9
Data export
Qualaroo
8.9
Standard reports
Qualaroo
8.9
Custom reports
Qualaroo
5.7
Analytics
Qualaroo
5.0

Survey Administration & Security

Qualaroo
8.3
Access controls
Qualaroo
8.1
Compliance
Qualaroo
8.5

Survey Distribution

Qualaroo
6.1
Vendor-offered crowdsourcing
Qualaroo
5.4
Respondent restrictions
Qualaroo
6.9

Pros

Qualaroo

  • Rapid roll-out of micro-surveys targeted to specific types of visitors (Qualaroo controls) and/or pages (via regular expressions) without having to use developer resources
  • Easy to brand (add a logo and change colors) to generally match or at least complement the look & feel of our site
  • With the exception of some hiccups we experienced early on with changes Qualaroo was making to the way regular expressions work for targeting "nudges" (micro-surveys), the platform has been very stable and reliable
  • Response notification and aggregate reporting (both online and via downloadable CSV files) are simple and intuitive
  • Easy to "clone" an existing nudge to rapidly modify and launch as a new micro-survey
  • We're able to pass session information directly into a Qualaroo submission from our site so that we can identify respondents without asking for an email address or other unique identifier (so long as they're logged in as returning/repeat site users).
Anonymous | TrustRadius Reviewer

Cons

Qualaroo

  • Reporting could be a bit more comprehensive.
  • The new word cloud report could also have expressions and not just single words.
Nuno Luz | TrustRadius Reviewer

Likelihood to Renew

Qualaroo

Qualaroo 8.1
Based on 3 answers
For a small business, Qualaroo is expensive. Without being able to accurately compute response rates, it is hard to justify the cost.
Vanessa Johnson | TrustRadius Reviewer

Usability

Qualaroo

Qualaroo 8.0
Based on 1 answer
Qualaroo's feature set is narrow, keeping the admin interface relatively simple to navigate. Qualaroo recently improved the way users can write and test regular expressions, improving the usability of that feature significantly (this was likely motivated by a high volume of support inquiries to Qualaroo on this feature). The one area where Qualaroo could significantly improve usability is on the ability to design nudges with multiple questions. Adding a drag-and-drop feature to organize questions (even if this doesn't actually affect the branch logic that sequences the questions themselves) would be a big improvement.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Qualaroo

Qualaroo 10.0
Based on 1 answer
I've never experienced an outage where Qualaroo was unavailable. I don't think I've even gotten notices for scheduled down/maintenance time. The platform is always available.
Anonymous | TrustRadius Reviewer

Performance

Qualaroo

Qualaroo 8.0
Based on 1 answer
Our developers complain that Qualaroo is just one of several similar site add-ons that slow down our site performance. I'm skeptical that Qualaroo has any measurable impact on our page load times, but don't have any hard evidence either way. The Qualaroo admin interface and reporting mechanisms are all quick and reliable.
Anonymous | TrustRadius Reviewer

Support Rating

Qualaroo

Qualaroo 7.0
Based on 2 answers
Qualaroo is quite responsive, but the representative my team spoke to seemed to have difficulty understanding the technical aspects of the product. They were unable to provide a clear answer about how to compute the response rate. However, they did extend our free trial as well as allow us to see beyond the first 50 responses (you are limited on the free plan).
Vanessa Johnson | TrustRadius Reviewer

In-Person Training

Qualaroo

Not available for the Pro edition.
Anonymous | TrustRadius Reviewer

Online Training

Qualaroo

Qualaroo doesn't offer full-blown online training, at least not that I've used or needed. The online help documentation is adequate and Qualaroo-sponsored webinars are informative.
Anonymous | TrustRadius Reviewer

Implementation Rating

Qualaroo

Qualaroo 9.0
Based on 2 answers
The implementation was quick and easy. We sent the details to our development team and it was done in a flash!
Vanessa Johnson | TrustRadius Reviewer

Alternatives Considered

Qualaroo

I've used other survey tools in the past, like SurveyMonkey, but the closest tool that I've used in the same way is the poll functionality in Hotjar. I find that both are good tools to survey visitors, but Qualaroo provides further advanced features and ease of analysis than relying on Hotjar alone for surveying.
Anonymous | TrustRadius Reviewer

Scalability

Qualaroo

Qualaroo 5.0
Based on 1 answer
Qualaroo's simplicity has its down sides when it comes to scaling. Managing multiple nudges across multiple domains, at least in the Pro edition, is challenging. The active nudges all appear as a single list on the admin home page, automatically grouped by domains. Archived nudges are on a separate tab. It would be helpful to have a folder system to organize nudges.Also, once you have multiple active nudges that are targeted to different sections of your site using regular expressions, it's difficult to keep track of what is appearing where. It's also difficult, if not impossible, to figure out where you may have competing nudges.And there's no ability to assign reporting or configuration access to other members of your team. The Pro edition has a single login, which must be shared if you have multiple staff who want to use Qualaroo.
Anonymous | TrustRadius Reviewer

Return on Investment

Qualaroo

  • Qualaroo has helped us to uncover, diagnose, and treat pain points on our site to improve our visitor's experience
  • From the improved experience, we're hoping to see an uptick in purchases and advocacy
Meredith Walter | TrustRadius Reviewer

Pricing Details

Qualaroo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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