Qualaroo Insights

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Qualaroo
Score 6.8 out of 10
N/A
Qualaroo Insights allows you to survey or nudge site visitors at various stages of their visit, to gather insights and generate sales leads.
$199
per month
Pricing
Qualaroo Insights
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Qualaroo
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Qualaroo Insights
Considered Both Products
Qualaroo
Chose Qualaroo Insights
Before Qualaroo, I uses many tools, but I am fully satisfied with this software.
Chose Qualaroo Insights
In addition to generating leads on our website, Qualaroo collects feedback on our website. With the advanced targeting options, we can target the right people.
Chose Qualaroo Insights
Qualaroo has been a lot better as compared to other survey products because the results are much more detailed, and they give a proper understanding and the reasoning behind the feedback.
Chose Qualaroo Insights
Qualaroo is a much more intricate tool when compared with Google Forms. I can see that it provides a lot more customization and additional features that are impossible to find in Google Forms.
Chose Qualaroo Insights
N/A
Chose Qualaroo Insights
We decided to go with Qualaroo because it offered the ability to capture UTM data, as well as sent event information back to Google Analytics. In addition, the services Qualaroo provided was just right - not too many bells and whistles at a fair price point. Overall, Qualaroo …
Chose Qualaroo Insights
Qualaroo makes it very easy to launch a quick survey based on templates or custom questions with an intuitive user interface. It is also very flexible and can be easily integrated with AB testing thanks to the advanced options. Reports are getting better but analytics wise it's …
Chose Qualaroo Insights
I've used other survey tools in the past, like SurveyMonkey, but the closest tool that I've used in the same way is the poll functionality in Hotjar. I find that both are good tools to survey visitors, but Qualaroo provides further advanced features and ease of analysis than …
Chose Qualaroo Insights
At the time that we chose Qualaroo (fall of 2013), it had features that we couldn't get with WebEngage (regular expression targeting and exit surveys). Qualaroo is also a more pro-active form of soliciting feedback than UserVoice. Qualaroo is more suited to an active marketing …
Chose Qualaroo Insights
Qualaroo makes targeting and traffic allocation much easier. It get a better response rate than Usabilla. It has more limited survey ability than products designed specifically for surveys (SurveyMonkey and Qualtrics), but those packages do no provide pop-ups in the standard …
Chose Qualaroo Insights
We tried using SurveyMonkey for microsurveys, but the result was less impressive. Qualaroo offered the level of customization we desired - for example, being able to set a delay for the survey popup.
Top Pros
Top Cons
Features
Qualaroo Insights
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Qualaroo Insights
9.3
12 Ratings
18% above category average
Survey templates9.011 Ratings
Themes9.010 Ratings
Custom logo/branding9.910 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Qualaroo Insights
9.7
11 Ratings
12% above category average
Changes to live survey9.811 Ratings
Question design help9.610 Ratings
Multiple question types9.711 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Qualaroo Insights
9.2
12 Ratings
10% above category average
Survey logic flexibility9.212 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Qualaroo Insights
9.6
12 Ratings
15% above category average
Response tracking9.212 Ratings
Data export9.912 Ratings
Standard reports9.911 Ratings
Custom reports9.211 Ratings
Analytics9.911 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Qualaroo Insights
9.8
11 Ratings
16% above category average
Access controls9.811 Ratings
Compliance9.811 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Qualaroo Insights
9.4
10 Ratings
15% above category average
Vendor-offered crowdsourcing9.87 Ratings
Respondent restrictions9.09 Ratings
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User Ratings
Qualaroo Insights
Likelihood to Recommend
9.8
(16 ratings)
Likelihood to Renew
8.1
(3 ratings)
Usability
9.8
(9 ratings)
Availability
10.0
(1 ratings)
Performance
8.0
(1 ratings)
Support Rating
9.8
(10 ratings)
Implementation Rating
9.0
(2 ratings)
Product Scalability
5.0
(1 ratings)
User Testimonials
Qualaroo Insights
Likelihood to Recommend
Qualaroo
It makes it easy to move from design to development. We collect highly targeted feedback without organizing a meeting to discuss every iteration, saving time and effort. The comments are open-ended and unorganized. But with survey Nudges, we can ask additional questions about design UI/UX.
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Pros
Qualaroo
  • Qualaroo’s question engine connects fragmented data points spread across all the customer feedback gathered from varied sources.
  • Qualaroo allows us to connect with our customers’ questions directly so that we can focus on the most important ones on priority.
  • The insights we get from Qualaroo surveys help us prioritize which hypotheses to formally run as an experiment first, and which to implement straight away.
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Cons
Qualaroo
  • I wish the dashboard was a little more interactive so that you can do some deeper analysis - things like filtering out people who answered a certain way
  • I wish the building of the survey "nudge" was easier and more visual - it's a bit clunky and hard to reorder questions.
  • I wish there was a way to add more logic into questions, as you have to duplicate questions to get around this which can make the building process difficult
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Likelihood to Renew
Qualaroo
The micro-survey landscape is evolving very quickly and it seems like there is a new entrant almost every month. I'm generally happy with Qualaroo (we got what we expected) and I like the folks on the Qualaroo team (support is fast and friendly and rarely needed), but there haven't been real improvements to the platform in the last eight months. We will be re-assessing Qualaroo's features and price versus other competitors when our current contract is up.
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Usability
Qualaroo
We know the value of consumer feedback and believe that users actually want to be a part of the process. With Qualaroo, we have learnt that people like answering certain types of questions, especially if you ask them something about themselves — like what they want most and their motivations behind purchases — they can’t resist typing a response.
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Reliability and Availability
Qualaroo
I've never experienced an outage where Qualaroo was unavailable. I don't think I've even gotten notices for scheduled down/maintenance time. The platform is always available.
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Performance
Qualaroo
Our developers complain that Qualaroo is just one of several similar site add-ons that slow down our site performance. I'm skeptical that Qualaroo has any measurable impact on our page load times, but don't have any hard evidence either way. The Qualaroo admin interface and reporting mechanisms are all quick and reliable.
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Support Rating
Qualaroo
I have only contacted customer support twice, and they have managed to solve my problem every time. There is a slight waiting time between the query and resolution, but other than that I don’t need to contact them time and again to understand things since their help section is sufficient most of the time.
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In-Person Training
Qualaroo
Not available for the Pro edition.
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Online Training
Qualaroo
Qualaroo doesn't offer full-blown online training, at least not that I've used or needed. The online help documentation is adequate and Qualaroo-sponsored webinars are informative.
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Implementation Rating
Qualaroo
Have your technical team set up the "Identify" feature right out of the gate - this is a "fire and forget" feature. Once it's set up, your data is much more valuable. Also, if there are very specific kinds of page targeting you might imagine doing, have a technical person set up and test at least 2-3 examples of using Qualaroo's regular expression features to achieve this targeting. With a couple good examples in place to work from, it becomes much easier to create your own regular expressions for custom targeting.
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Alternatives Considered
Qualaroo
Qualaroo makes it very easy to launch a quick survey based on templates or custom questions with an intuitive user interface. It is also very flexible and can be easily integrated with AB testing thanks to the advanced options. Reports are getting better but analytics wise it's still not up to the refinement level of SurveyMonkey but it does beat the latter in terms of UI experience. When compared to SurveyGizmo, the flexibility on surveys is what stands out and how easy it is to create different survey flows.
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Scalability
Qualaroo
Qualaroo's simplicity has its down sides when it comes to scaling. Managing multiple nudges across multiple domains, at least in the Pro edition, is challenging. The active nudges all appear as a single list on the admin home page, automatically grouped by domains. Archived nudges are on a separate tab. It would be helpful to have a folder system to organize nudges. Also, once you have multiple active nudges that are targeted to different sections of your site using regular expressions, it's difficult to keep track of what is appearing where. It's also difficult, if not impossible, to figure out where you may have competing nudges. And there's no ability to assign reporting or configuration access to other members of your team. The Pro edition has a single login, which must be shared if you have multiple staff who want to use Qualaroo.
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Return on Investment
Qualaroo
  • Qualaroo has proven to be extremely useful when it comes to improving conversions.
  • We deployed Qualaroo on our website to survey visitors and uncover their pain points about our landing page.
  • Using the feedback, we made several critical changes to our page, including the visibility of the CTA button, information on the page, and the quality of pictures. Since the implementation, there has been a significant increase in conversions, and our visitors have been getting a lot more value from the landing page.
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ScreenShots