Likelihood to Recommend Nuclino is suitable for just about any company. It is intuitive and helps keep any company organized.
Read full review You can tell from the CEO and all staff that this is a very competent company that wants you to succeed with integrity. There is a strong support and services team that works collaboratively with us to make sure we are always getting what we need. They provide 24x7 emergency support, online ticket support, email support, a client community, and the ability to call and talk to the same account manager or community consultant every time (I even have Mariano's skype and he replies on weekends!). They recently launched a client community - so they are now even practicing what they preach. Our questions in the client community are always answered quickly.
Read full review Pros Workspaces are helpful to segment information. Being able to download files directly from Nuclino is useful. Having the ability to link to external docs is useful. Read full review It's easy to use. The admin panel has a number of drag and drop options to modify the experience Flexibility. There are a large number of standard block features that can be added to areas. In addition, each dynamic block as a number of settings that allow you to tailor the experience you want to create. You can do this without being a programmer. Personalization. There are good tools that allow you to personalize the experience based on whether users are logged in or not, whether they are in particular segments (which we can create) or recommendations based on information the user has provided about themselves. Mobile. Small World Labs has a really great way of doing mobile. They give you a drag and drop interface for designing the mobile environment so there is a lot of flexibility with this. We are currently turning this module on. Read full review Cons No real offline use is possible. For small teams it's ok, but pricing is too high if lots of employees need to work with it. Read full review Integration with our Association Management System (AMS) didn't go as smoothly as I had wished. Having said that all of the issues with that integration have been addressed. Because the platform is updated so frequently you need to stay on top of what is available to you and your end users or you may miss out on key functionality releases. Read full review Likelihood to Renew From the first conversation and beyond, it has been a pleasure working with Small World Labs. Their staff are genuinely interested in understanding our business and our goals, and actively make recommendation on continued improvement and long-term strategy. All of their staff demonstrate a clear understanding of the product and when to expect new features. Furthermore, their CEO, Michael Wilson, is more than competent and has proven to be an industry expert. He understands both the technical side and the community strategy side of the business. In fact, we have already initiated a project to build a second community with Small World Labs for a separate business unit
Read full review Usability I love Nuclino's usability. The layout is clean, simple, easy to follow, and bright. I like that there is a read-only account option so that less-tech savvy people can still use it and they won't need to worry about deleting key information from the database. Similarly, I like the features that allow multiple contributors to have the same features to edit.
Read full review There are a multitude of options to configure the exact user experience you want and what you want to emphasize.
Read full review Reliability and Availability Uptime has never been an issue.
Read full review Performance Speed is not an issue.
Read full review Support Rating The Nuclino knowledge base is good. Most answers to your questions can be found there. I didn't need to contact support at all.
Read full review The people at Small World Labs are very accessible. I can email, open a ticket, or call and they are there. I'd also point out that senior management is quite available too. We frequently have talks about potential strategies and new things we might be doing, which is great. I think the whole organization genuinely likes what they do and likes helping us succeed.
Read full review In-Person Training In-person training is more ad-hoc based on if they are traveling to you or you are going to visit them. I imagine that if I paid for in-person training that it would be set up as well, but I've just used the standard training that comes with the initial set up and ongoing support.
Read full review Online Training Online training is through online webinar & how-to posts and videos in the client community.
Read full review Implementation Rating We had staff turnover at our own organization during the implementation. We were able to get the community up and live in a good timeframe even though that happened and we had to switch some people around for managing the project on our side.
Read full review Alternatives Considered Nuclino is the clear winner when it comes to ease of use for both the administrator and user. Less setup time and less "training" time. The streamlined interface is quick and intuitive to learn and is not cluttered as compared to
Confluence . Every tool you need to use to create a page or administer the workspace is available immediately on screen or by right-clicking. In contrast,
Confluence buries many tools in administrative interfaces and only allows use of some features once you make several clicks to include a "macro" or "plug-in". We use both tools and I get complaints constantly from my team about how complicated
Confluence can get just to author a quick page.
Read full review We evaluated a few different community platform vendors over the course of a couple of months. I believe we also evaluated Jive, Lithium, KickApps, and Powered.
Read full review Return on Investment Having a central documentation allowed users to find data more quickly, which resulted in 50% less "question" type bugs that would appear in our queue. Collaborating documentation before development resulted in less bugs; this is part process but the ease of sharing and making related documentation easy to access encouraged users into adapting the process. Increased use in documentation allows support response time to be higher for triage since supporting documentation is ready to go. Read full review Our community has been very active since the re-launch of our site. Have seen some increases in member engagement. Feedback from our membership has been nothing but positive since we transitioned off of our older Sharepoint community. Look and feel and ease of use have been real pluses for our members. Having the Small World Labs community is allowing us to be more creative with the way we integrate our community into all aspects of our online presence, web-site, social media, etc. Read full review ScreenShots CommUnity by Personify Screenshots