OBS Studio vs. Totango

From simple streaming to bigger events, OBS has been able to handle all of it with full confidence from us. Have never questioned if it was going to be unreliable in a specific situation, even with minimal training. Software identified the external input source easily and had no issues setting that up (Blackmagic Mini Recorder), and great for pulling in separate audio from the computer input.

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for a CSM it´s marvelous, you have in one window everything,the agenda for your day by day work, the workload you have in a day,all the customers database and call history added by tasks and toutch points, the to do thing in each customer you know what to do next, with renewal you hace an digital engadgement with customers inform they need to renew in order to keep using the app.

• RTMP Streaming with customizable bitrate
• Scene Composition and Switching + source control which allows for creators and our customers to move between different types of content they might have (different video feeds, slides etc)
• Audio mixer and audio control - noise gating, a/v syncing, audio source control

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• Enables us to easily send and collect NPS & CSAT scores regularly.
• Syncs with HubSpot to bring in updated client data and deals automatically.
• Allows us to manage clients based on health score which is multi-dimensional.
• I can log touch points directly in Totango from Gmail so easily..
• As we improve and develop our non SaaS business client experience, Totango continues to develop more functionality that we can benefit from.

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• OBS can be a little clunky sometimes, the lots of features can be a bit overwhelming
• I can multitask with it, but can't run heavy software like Premiere alongside it
• No way to make adjustments to file after it's done, have to use After Effects or Premiere for that

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• Integrations -- in my experience, they constantly break and disconnect.
• Implementation -- I feel it was a HUGE challenge to set-up our environment. It took over 200 hours and it didn't work.
• Communication -- during implementation/onboarding, in my opinion, we were mislead on how to create some of our custom data objects and it ended up being a big waste of time since the approach we were instructed to use ended up being incorrect.

I personally believe Totango is the right Customer Success Tool for me, my team, and my organization. I couldn't find limitations until now, it's capabilities are on point and it's very scalable. of course, transitioning to another tool would mean a lot of hours and training, and would expose risks

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Very usable because it is free and has had a lot of people helping to suggest improvements and sponsors have allowed the product to grow in sophistication and suitability across a variety of situations and use needs. It is very logical to use once you get started, although the dashboard can seem intimidating at first.

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It is easy to use and understand, and simple to follow day to day. Logging notes and tasks is one of the key areas this is utilised along with tracking reports and accessing key data points for conversations with customers which is helpful. Mobile app helps too to access information on the go.

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I have yet to experience any downtime with Totango (knock on wood) so reliability has been really top tier since we were onboarded. Given that the support team has been really helpful so far, I can imagine should downtime every be the case, they'll be able to communicate proactively/effectively on the current state of the platform

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At times the integration sync can be really slow when it comes to touchpoints. I can't say the same for customer health syncing, but I do tend to notice the lag from email syncing, and in those cases, I will need to refresh the Totango page a couple of times or wait a couple of extra seconds/minutes for it to show up.

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For a free product, a range of support is available. There are plenty of ways to find out answers to questions, because there are probably thousands of people using the product who are willing to share what they have learned. It usually works as designed, so needs for support are limited.

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I give Totango a support rating of 10 because I can always get support whenever needed. If its a technical issue, I know I can email their support team for help. If it's a more in depth question with respect to our instance of Totango, I can reach out to our CSM and always get help in a very reasonable amount of time. I always look to Totango as the standard when I think of how to best communicate and support our own customers.

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Our CSM did a great job of conducting the training so we understand, at the very least, the functionality that is directly relevant to us. This also allowed us to train our own new team mates when onboarding based on the training flow that was first presented to us. This was also conducted as a interactive sessions, as training are notoriously known to be dry

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Totango has been easy for our team to integrate most of our new features into, which is great considering we have to factor in the customers' usage of the new features into all of the health and usage metrics we have. It has taken a while to integrate our second product however, which is why I would rank this a 7.

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I have also used TinyTake by Mango Apps and I prefer OBS studio because the video quality results are better and OBS allows you to record an unlimited length of the video. OBS also lets you record an entire screen instead of manually having to draw your parameters, which can create oddly sizes videos if you miss by a few pixels.

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Pipedrive is a great CRM for Sales purposes but it doesnt give much tools for CX management. Totango is all the opposite, it is an excellent product for Customer Management . We currently use both platforms integrated with each other and it gives great results to both Sales and Customer Success teams

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Information keeps missing and changing in totango . Because of that there is are lot of problems with it. We need to manually keep the backup in an another file. More over if in case we take the backup its so hard to track since its all in numbers. Totango can be much better if the cloud storage is working fine. My company is planning to discontinue due to this factor

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• It was great to have a platform that is free that I can experiment with without having to use our business capital on.
• It took time to learn, but it helped me understand a lot of things, so it was a great learning experience.
• It was a great balance of cost and time with the high-quality product we got from it.

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• Since using Totango we have seen our engagement numbers go up as we are better able to identify the groups that are struggling.
• We have also seen an increase in retention as we are more consistent in messaging and not missing any data.

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