Odoo vs. SetInUp

Implementation was a terrible experience for us. Because it required a third party, we ended up way over budget and schedule. While Odoo advertises that it works with many systems, these third-party integrations often don't work out of the box and require extensive coding to set up. Furthermore, these "apps" can frequently break or lose integration.

Incentivized

• Possibility to customize the fields and some workflows is rather simple and a lot of tutorials are available on the internet.
• The community version is free as are most modules and some paying modules developped for specific purposes are available in the marketplace.
• It is easy to configure products with accounting, everything is smooth.

Incentivized

• We had to work with an implementation team to customize Odoo into something that could truly work for us.
• I would like to be able to run some reports in an easier way.
• We did have to implement the use of an iOT box as well for something like printing barcode stickers.

Incentivized

Once you complete the training with Odoo, you have a great grasp of how the system works, and most every feature is intuitive- There is rarely a task within Odoo that I get frustrated trying to figure out- I can typically look through the system and find what I need to do, and if I ever do need support, the Odoo Support team is excellent

Incentivized

Easy - there is NO SUPPORT (like in ABSOLUTELY NOTHING!!!!!!!). Even for legally mandatory requirements where the system MUST work, they will gladly take a month to get back to you with a NON-answer. We couldn't even get our bank statements correctly into Odoo for 2 months - leading to no reconciliation and the company accounts were a mess (still are!!) as a result - Completely irresponsible. Have not EVEN had an apology from Odoo - they couldn't care less !!

Compared to Zoho, I think Odoo lacks some clear ease of use that Zoho provides out of the box. Mainly the easy importation of leads and conversion / tracking. Additionally Zoho analytics is easier to customize the dashboard from the menus. After some tinkering I think you can get the same thing with Odoo, it's language and logic just take some geting used to. Airtable provides similarly easy to customize dashboards that are aesthetically appealing. but lacks the ability to track the customer journey as effectively as Odoo or Zoho systems.

Incentivized

• It has helped us improve our purchasing and sales flow, now it is more organized, we can see which product was purchased from which supplier and which price is more convenient, very good
• It helps to manage payments efficiently, and in less time than when it was managed manually, so it is a positive point that we can rescue in our organization.
• In my case, managing inventory helps me more easily locate the most specific products that I require. Currently, we do not have details of mismatches with the products, so my inventory and my stock are kept perfectly updated.

Incentivized