Item: Odoo
Rating: 7
Author: Verified User

Overall Satisfaction with Odoo

Use Cases and Deployment Scope

We use Odoo as our sales, accounting, manufacturing, service and inventory control system. We had several less efficient systems in place prior and with Odoo we have been able to combine them into one. We also like it because there is a communications system built in. You can tag people in messages and assign activities. It makes it very helpful to reenforce the importance of communication amongst the teams.

Pros and Cons

Pros

Easy to add or archive product.
Sorts customer information easily.
Integrates with other programs like Slack.

Cons

We had to work with an implementation team to customize Odoo into something that could truly work for us.
I would like to be able to run some reports in an easier way.
We did have to implement the use of an iOT box as well for something like printing barcode stickers.

Return on Investment

Inventory count numbers have significantly improved. Shrink went from about 20% to about 8%
Managing vendor quotes has been way easier.
Managing RTV accuracy has also improved.

Usability

It's a modular "app" based design, which makes it easy to give people access only to what they use. It's easy to login, navigate menus, find products etc. It's feel if you can navigate a smart phone or tablet, you can navigate Odoo.

Alternatives Considered

NetSuite ERP

We decided to go with Odoo over Netsuite due to a few factors. Price was a big reason why, Netsuite is the most expensive ERP we vetted. I also did not have a great experience with Netsuite at my last job. I was on the roll out team and it did not work as promised for POS, inventory managing or reporting, it crashed constantly in the middle of using it. Just over all very poor. Considering it is owned by Oracle and the most expensive, you would think it would be able to function on some sort of base level. That company ended up terminating their contract with Netsuite early and going with a different company.

We don't have crashing or error issues. I can complete receives, cycle counts etc and all of my information saves. Visually, Odoo is more satisfying also.

Key Insights

Do you think Odoo delivers good value for the price?

Yes

Are you happy with Odoo's feature set?

Yes

Did Odoo live up to sales and marketing promises?

Yes

Did implementation of Odoo go as expected?

Would you buy Odoo again?

Yes

Other Software Used

Airtable, Slack

Likelihood to Recommend

Over-all, due to the customizations we were able to make to Odoo, we were able to make it work for our company. We are a company of only about 45 people and I think Odoo can support smaller companies like ours. I don't think it would suit larger corporations with large warehouses. So I gave it a 7 because for the price of the base product and the implementation team, I feel we got what we need. It took us almost a year of meetings and discussions and playing around in a sandbox version to get where we could launch it and then almost another year after the launch of tweaks and changes and support from the team.

Odoo Feature Ratings

Comments

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Customizable ERP that's affordable.