Odoo for SMB.
April 05, 2025

Odoo for SMB.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Odoo

We use Odoo to manage our sales, inventory, manufacturing work orders, service orders, and accounting.

Pros

  • Great flexibility in manufacturing assembly for a low cost.
  • Very open and flexible system.
  • Integrates with many other systems.

Cons

  • Customer service is nonexistent. You will need a 3rd party to assist you.
  • The system has an open app for integrating with other programs. These are developed by third parties and can be hit or miss in functionality.
  • The system offers great flexibility; however, it is too much and requires coding. For example, changing a Sales order PDF requires coding to modify the document.
  • Initial implementation is clunky and seems to require a 3rd party just for setup.
  • Odoo has improved our ability to track product assemblies from the design stage through manufacturing, assembly, sales, and shipping.
  • Troubleshooting Odoo and the features that break has evolved into a standing weekly meeting. The software is very buggy and not user-friendly.
You can do many things with Odoo; if you understand coding, it's very flexible. If you don't, you will be very limited in what you can accomplish. If you are a large organization, this will lead to significant delays because only specific users can modify the code (understandably). We are a small organization and can arrange weekly "fix it" meetings with the team to debug.

Do you think Odoo delivers good value for the price?

Not sure

Are you happy with Odoo's feature set?

No

Did Odoo live up to sales and marketing promises?

No

Did implementation of Odoo go as expected?

No

Would you buy Odoo again?

No

Implementation was a terrible experience for us. Because it required a third party, we ended up way over budget and schedule. While Odoo advertises that it works with many systems, these third-party integrations often don't work out of the box and require extensive coding to set up. Furthermore, these "apps" can frequently break or lose integration.

Odoo Feature Ratings

2.1
Accounts payable
3
Accounts receivable
3
Global Financial Support
1
Primary and Secondary Ledgers
1
Journals and Reconciliations
1
Configurable Accounting
5
Standardized Processes
1
3.8
Billing Management
4
Cash and Asset Management
4
Travel & Expense Management
1
Budgetary Control & Encumbrance Accounting
3
Period Close
7
6.3
Inventory tracking
5
Automatic reordering
7
Location management
7
6.4
Pricing
7
Order entry
7
Credit card processing
6
Cost of goods sold
6
Order Orchestration
6
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
1.7
Dashboards
1
Standard reports
3
Custom reports
1
3.5
API for custom integration
5
Plug-ins
2
4.5
Role-based user permissions
1
Single sign-on capability
8
Not Rated
Award Lifecycle Management
Not Rated
Project Financial Management ()
Not Rated
Not Rated
Project Planning and Scheduling
Not Rated
Task Insight for Project Managers
Not Rated
Project Mobile Functionality
Not Rated
Definable Resource Pools
Not Rated
4.8
Bids Analyzed and Compared
7
Contract Authoring
1
Contract Repository
4
Requisitions-to-Purchase Orders Integrated
7
Supplier Management
5
Not Rated
Risk Repository
Not Rated
Control Management
Not Rated
Control Efficiency Assessments
Not Rated
Issue Detection
Not Rated
Remediation and Certification
Not Rated
Not Rated
Transportation Planning and Optimization
Not Rated
Transportation Execution Management
Not Rated
Trade and Customs Management
Not Rated
Fulfillment Management
Not Rated
Warehouse Workforce Management
Not Rated
6.0
Production Process Design
6
Production Management
6
Configuration Management
6
Work Execution
6
Manufacturing Costs
6
5.3
Forecasting
7
Inventory Planning
7
Performance Monitoring
2
Not Rated
Proposal Management
Not Rated
Product Master Data Management
Not Rated

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