Want to grow your business or get more efficient - DON'T PICK ODOO as your ERP system. TERRIBLE in ALL ways!
May 06, 2022

Want to grow your business or get more efficient - DON'T PICK ODOO as your ERP system. TERRIBLE in ALL ways!

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Odoo

Odoo is used for Sales, Inventory management, Purchase management, Accounting, and public and B2B Webshop - and it was implemented to replace NetSuite/Oracle which is used in the "corporate HQ". As the European division became an independent importer from Jan 1st, 2022 we quickly needed a system to import all the existing sales orders and manage inventory, etc. We have only 1 vendor in Canada - and we have approx. 50-60 dealers who we distribute to within Europe.
  • Integrate the information (product info) from Inventory to webshop
  • they SELL themselves very well - but unfortunately, this is NOT how it really is once you get it
  • DOCUMENTATION is TERRIBLE (non-existent!) and the videos are WAY WAY too superficial
  • Bugfixes - which by the way take FOR EVER for SUPPORT to even listen too
  • The linking between a Sales Order and the "out/fulfillment" and Invoice is NOT THERE at all - It's LIGHTYEARS behind even Netsuite !!!
  • Accounting is completely useless and a WASTE of money. NO accountants want to even TOUCH it - and people who really would like to do their own accounting...WELL FORGET about it. It's made completely Unintuitive.
  • FORECASTING is the OPPOSITE of helpfulness - it's directly INCORRECT and MISLEADING. COMPLETELY WASTE of money. How can someone mess something as SIMPLE as that up ?! - well ask Odoo!!!
  • Doing a simple "Receiving of goods" into various POs requires an hour's worth of PRE-WORK in EXCEL to be able to get it right - NO INTELLIGENCE from the ODOO system whatsoever. You are completely left to yourself to figure out.....you are better off with an Excel spreadsheet sadly!!
  • In general, the entire Odoo system lacks Intuitive logic which would enable people to learn and use the system with ease. INSTEAD, with Odoo you have to do things WEIRD ways - take for example a simple look up what's in a Storage location.....IMPOSSIBLE!!!!
  • Their Implementation partners are useless money pits - as they don't know how the system works either (or rather spend too much time on errors in the system)
  • No accountants are using Odoo for their clients - which is the WHOLE point of using Odoo...instead, the accountant will DEMAND you deliver the numbers to them, and then they use PROPER accounting software instead. I should have saved my money.
  • This list of "room for improvement" could GO ON.....but I simply don't have the time to write it all down - THAT should say it all!! Stay CLEAR of this rubbish!!!
  • WASTE of management time
  • WASTE of Accounting time
  • WASTE of Inventory Management time
  • NEGATIVE NEGATIVE NEGATIVE experience and HUGE COST with no benefits
we CAME from NetSuite (and should have stayed there!!) - but we thought Odoo would be better. Brightpearl was too expensive and too slow to implement - and we needed a system that could do the Spanish Legally mandatory Accounting reports...... and even here Odoo fails as no accounts want to have ANYTHING to do with this below-average product - they only want to use PROPER accounting systems that work - strangely? WE SHOULD NEVER have chosen Odoo unfortunately. It will take us a long time to try to recover the money spent and obviously we will NEVER get the lost time and efforts invested back.....!

Do you think Odoo delivers good value for the price?

No

Are you happy with Odoo's feature set?

No

Did Odoo live up to sales and marketing promises?

No

Did implementation of Odoo go as expected?

No

Would you buy Odoo again?

No

TERRIBLE - UN-intuitive - POOR terminology used and definitions are WRONG and misleading. This will set your business BACK by years if you implement it. Stay informed and pick something proper. You will spend a FORTUNE on external consultants who will LOVE your choice as this will provide income for them for YEARS if you implement it. Forget about trying to do things yourself - you will DEPEND on externals and consultants 24/7/365.
Easy - there is NO SUPPORT (like in ABSOLUTELY NOTHING!!!!!!!). Even for legally mandatory requirements where the system MUST work, they will gladly take a month to get back to you with a NON-answer. We couldn't even get our bank statements correctly into Odoo for 2 months - leading to no reconciliation and the company accounts were a mess (still are!!) as a result - Completely irresponsible.
Have not EVEN had an apology from Odoo - they couldn't care less !!
Wish there was a -1 or at least a ZERO. IT does not deserve more, unfortunately. I REALLY had high hopes for this, but it got squashed by reality sinking in after having spent a fortune in consultants trying to set this terrible system up. Flawed, unintuitive, lacking ANY intelligence and even their OWN invoicing and Sales Orders they will send you had errors and didn't work..... I should have read the warning signals and the other reviews. Hope you don't make the same mistake. I will do as much as I can to inform others about my terrible experience with Odoo so they don't manage to also take your money and run!!

Odoo Feature Ratings

Accounts payable
1
Accounts receivable
1
Global Financial Support
1
Primary and Secondary Ledgers
1
Intercompany Accounting
1
Localizations
4
Journals and Reconciliations
1
Enterprise Accounting
1
Configurable Accounting
1
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Shared Services Payments
1
Billings Management
1
Customer Receipt Applications
1
Customer Collections
1
Revenue Recognition
1
Cash Management
Not Rated
Asset Management
Not Rated
Travel & Expense Management
Not Rated
Budgetary Control & Encumbrance Accounting
Not Rated
Period Close
Not Rated
Transactions Tax
Not Rated
Subledger Reconciliations
Not Rated
3rd Party Accounting Systems
Not Rated
Inventory tracking
1
Automatic reordering
1
Location management
Not Rated
Manufacturing module
Not Rated
Pricing
1
Order entry
4
Credit card processing
Not Rated
Cost of goods sold
1
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
Dashboards
1
Standard reports
1
Custom reports
1
Plug-ins
1
Role-based user permissions
1
Budgeting and Forecasting
1
Electronic Signatures
1
Invoice Automated Matching
1
Requisitions-to-Purchase Orders Integrated
1
Transportation Process Integration
1
Freight Payment Automation
1
Forecasting
1
Inventory Planning
1