Oleeo (formerly World Careers Network, or WCN) headquartered in London offers their suite of applicant tracking and recruiting solution, featuring candidate CRM, recruiting event management, interview management and workflow, and machine learning driven candidate assessment tools.
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SmartSearch ATS
Score 6.6 out of 10
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SmartSearch is a web-based talent acquisition and staffing management software. Features include job posting to job boards and social media outlets, resume parsing, and automated workflow. SmartSearch advertises robust customer service and implementation assistance.
It's very well suited for the full automation of the recruitment process and all the involved data pipelines. It's the best in market tool for campus hiring. Its unique customisable features are second to none when doing large volume hiring. It can make improvements to virtual hiring features and in its cloud offering it is not compatible with all the major cloud platform providers
I think our environment has stretched SmS and their capabilities (positively) but we have grown together and developed an enormously capable system together that is now very well integrated into our business. For doing applicant tracking, requisition management and offer management that has really been strong. I think we can partner together and build some better analytics and reporting capabilities that would be better suited for our business.
A flexible tool that addresses both types of recruiting when most technology on the street is only focused on experienced hires.
Fantastic team that is responsive and open to suggestion, which, as a customer, it is important to know you have dedicated resources on your side. You're not just putting requests into an abyss. You have real people that respond and will provide answers and training as needed.
Interview scheduling is extremely useful and puts the onus on the candidate to sign up for their preferred times. This is critical in campus recruiting when there are short timeframes and a large number of candidates coming in for super days.
The search functions are outstanding. It is the reason we originally went with SmartSearch many years ago. The ability to do very simple or complex searches gives the recruiting staff great flexibility in how they look for and narrow down candidates.
The hire and onboarding traks allow us to create very specific processes we want our staff to follow to insure a consistent and repeatable result. I can create traks that can be very general or traks that literally provide emails and reminders to all of the players (recruiters, managers, candidates, etc...) every step of the way. This is particularly helpful where we have customers who have extremely stringent contractual guidelines that must be followed.
Support. Their customer support is second to none. We always joke that they are our favorite vendor to deal with.... Anytime we have an issue or question. They are there to walk us through it. The training is on target and the staff has always been friendly and more than eager to help make us successful with the tool.
SmartSearch has a steep learning curve if you want to extensively use the features like automated tasks and the report writer
Technical support is spotty and sometimes very frustrating, they don't respond for weeks at a time.
SmartSearch user interface is old and has far less ability to customize the interface than other tracking systems
SmartSearch has virtually no ability to connect directly with other software and allows now other software to connect in - so no Microsoft Flow, no Zapier, no mail parser, etc. and since Smart Search capabilities are limited, not being able to integrate it with other platforms easily is unfortunate.
I believe over the past 30 or so pages (or so it seems), you have every reason for my business to continue as a SmartSearch ATS client and user. The support is off the charts great the few times I need them (generally not even once per year). My business has been a client since 2004. That should say it all.
There are so many facets of SmartSearch, that to know everything about it is nearly impossible. While it is mainly straight forward, there is a lot. After using the program for a while, you become pretty comfortable with the basics and can start adding some of the other features.
My license for SmartSearch goes back to 2004. It has always been available for me - don't remember a single time it was not available in all of those years.
As mentioned earlier, they are providing more resources to this area, and it has improved significantly. This could still improve though, especially response time.
Once you get the 1 person on the phone they are very knowledgeable and tend to solve the problem. The issue is there are not enough resources to handle all the clients. Their primary clients are "recruiting firms" and I think that is where most of the their support resources go
Using the basic functions of SmartSearch is an easy implementation. But consider carefully what your organization needs to really drive placements. Because we only did a basic implementation first, we were caught off guard when later trying to implement more functions and realizing that the capabilities were limited or were difficult to learn and implement and realizing that tech support was not going to be consistent.
Although NetHire offers some unique features, Oleeo is the best available in the market. Unlike other talent acquisition software, Oleeo doesn’t believe in a one-size-fits-all approach. The ATS is fully customisable to fit unique recruitment processes. it uses AI to reduce gender bias in the job postings and admin tasks are greatly reduced here. User-friendly UI and navigation is another add-on to Oleeo's already rich featured list.
Functionally, SmartSearch is not on the same page as ZipRecruiter. ZipRecruiter as a platform is much more geared toward helping applicants and is essentially a glorified resume database. SmartSearch offers so much more in terms of features and abilities, that would not really be appropriate to try and compare the two. Similarly, the overall use of SmartSearch is an apples and oranges comparison to LinkedIn Talent. LinkedIn is great for sourcing and attracting talent, but in terms of tracking candidates all the way through a hiring process and tracking a heavy volume of job orders across a variety of states and locations, the two just don't really compare.
From an administrative aspect, it has allowed our small campus team to be more focused on the strategy, the candidates, and our business. The interview scheduling tool has saved many hours on our end.
This has allowed us to streamline our process and provide a seamless process for the candidate when they apply through our website, sign up for events, apply for jobs, and sign up for interviews. It's all one account.
That's easy - they have helped us grown and make more money. The core element of their technology (e.g. the ability to search for, identify and contact candidates is excellent).
They are a business partner and do their very best to help us succeed.
