What users are saying about
31 Ratings
31 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 2.3 out of 100

Likelihood to Recommend

SmartSearch

SmartSearch is suitable as a mechanism for collecting candidate information online and managing job orders. The fees are low and reasonable for this limited functionality and, at this low level of use, the system works well.SmartSearch is less suited for an environment in which robust reporting or tracking is required - the built-in reports are limited, the report writer is difficult to use and there are no real capabilities to interface directly with other applications like Microsoft Flow, Zapier, mailparser, etc. Consequently, one cannot take advantage of external tech capabilities to make up for the lack of capabilities in SmartSearch.The responsiveness of tech support is spotty. Currently, we have been waiting almost three months to receive a resolution on the integration of Zip Recruiter, our job postings are not getting out to Zip Recruiter which, as a recruiting agency, is a death blow. (Their tech support people are great and most have been there a long time, it is the responsiveness that is the weak link.) Sometimes they respond very quickly and then out of the blue you get nothing
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Recruiting / ATS

SmartSearch
3.6
Job Requisition Management
SmartSearch
5.2
Company Website Posting
SmartSearch
6.2
Publish to Social Media
SmartSearch
1.0
Job Search Site Posting
SmartSearch
1.4
Customized Application Form
SmartSearch
1.4
Resume Management
SmartSearch
6.2
Duplicate Candidate Prevention
SmartSearch
1.4
Candidate Search
SmartSearch
1.4
Applicant Tracking
SmartSearch
7.1
Collaboration
SmartSearch
9.6
Task Creation and Delegation
SmartSearch
1.4
Email Templates
SmartSearch
7.1
User Permissions
SmartSearch
1.4
Notifications and Alerts
SmartSearch
1.4
Reporting
SmartSearch
1.4

Pros

SmartSearch

  • Great for keeping candidates well organized, especially if you have them submitted to multiple job orders. Each job order will create its own "hire track" which makes it easy to keep an eye on where a candidate is in the hiring process.
  • Easily identifies duplicate applicants and candidates through comparison of a number of details and not just name - including the phone number, email, and location - but still affords you the opportunity to double check and ensure a candidate is, in fact, a duplicate entry
  • For larger organizations, SmartSearch is wonderful in helping to identify the appropriate company contacts working on various positions across the US. If I am working with a candidate interested in a posting he saw for a job in Kentucky, I can locate the account manager and recruiter for the position within minutes.
Anonymous | TrustRadius Reviewer

Cons

SmartSearch

  • There's some room for improvement with candidate status. If you change a status, you have to refresh your screen for that to appear. It's a minor thing.
  • It would be nice to hide certain bits of information on the web posting, but keep that information in the requisition for our records, ie, salary range, etc.
Michelle Stark | TrustRadius Reviewer

Likelihood to Renew

SmartSearch

SmartSearch 3.0
Based on 18 answers
I believe over the past 30 or so pages (or so it seems), you have every reason for my business to continue as a SmartSearch ATS client and user. The support is off the charts great the few times I need them (generally not even once per year). My business has been a client since 2004. That should say it all.
Bill Humbert | TrustRadius Reviewer

Usability

SmartSearch

SmartSearch 4.0
Based on 5 answers
There are so many facets of SmartSearch, that to know everything about it is nearly impossible. While it is mainly straight forward, there is a lot. After using the program for a while, you become pretty comfortable with the basics and can start adding some of the other features.
Rachel Hamilton Probst | TrustRadius Reviewer

Reliability and Availability

SmartSearch

SmartSearch 10.0
Based on 2 answers
My license for SmartSearch goes back to 2004. It has always been available for me - don't remember a single time it was not available in all of those years.
Bill Humbert | TrustRadius Reviewer

Support

SmartSearch

SmartSearch 3.0
Based on 3 answers
We are currently still waiting for a fix to why our jobs are not getting posted out to Zip Recruiter, it has been eleven weeks. While SmartSearch will respond to many things quickly and I am really appreciative of their tech support people who are lovely and talented, SmartSearch overall responsiveness can be spotty and as a small business that can really hurt. This current example is only one of several times where for some reason out of the blue they just don't respond.
Anonymous | TrustRadius Reviewer

Implementation

SmartSearch

SmartSearch 6.0
Based on 3 answers
Using the basic functions of SmartSearch is an easy implementation. But consider carefully what your organization needs to really drive placements. Because we only did a basic implementation first, we were caught off guard when later trying to implement more functions and realizing that the capabilities were limited or were difficult to learn and implement and realizing that tech support was not going to be consistent.
Anonymous | TrustRadius Reviewer

Alternatives Considered

SmartSearch

I have used Pointwing, Ultra-Staff, and SmartSearch. Of the 3 SmartSearch was the fastest and the smoothest to use. It was more customizable and caused less issues when used. While I am not familiar enough with the reporting end of things, I would say that may be where it may fall short.
Anonymous | TrustRadius Reviewer

Return on Investment

SmartSearch

  • Increased employee efficiency
  • Allows us to serve the candidate better by looking at jobs they have recently applied for
  • Faster lead conversion by using previous job requisitions and speaking to candidates who were a good fit, but weren't selected for the job at that time
Brady Eagle | TrustRadius Reviewer

Pricing Details

SmartSearch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Add comparison