Likelihood to Recommend Shailja Rohillah, of Omnify, went above and beyond to respond quickly and did everything she could to accommodate my needs. Even when the exact thing I wanted, was not an option, Shailija not only found a work around but put the time in herself to address my need.
Read full review Great for booking and managing appointments. This software is very user-friendly due to its simplicity. The interface is intuitive and easy to use for all ages. The only time this software may not be appropriate might be with someone who is managing their calendar manually and not using a software solution at all.
Read full review Pros Omnify's customer service during setup is excellent. Very knowledgeable and patient. Omnify's seems infinitely customizable to suit any need. Omnify's web presence is simple to use to make a reservation. Omnify can be customized to include pictures of your business, facility, etc. Read full review Square had good interoperability with Google Calendar, so all of our calendars were in sync. Square Appointments we easy to use for clients, and with a few Luddite exceptions, worked flawlessly. Square Appointments made it easy to schedule appointments without having multiple email messages or play phone tag with anyone. Read full review Cons We would love to have more specific options for restricting the number of times a client can book a reservation per week. It would be very beneficial for admins to be able to book clients in advance for classes that are not available to the mass clientele yet. We would like to be able to edit client's email addresses. Several of our members have typos in the emails provided, so they aren't receiving confirmation emails and they can't log in, so they have to make new accounts. Read full review Additional functionality: real-time availability calendar to customers Not redirect away from our site to Square Additional functionality: Ability for customers to add up sales when checking out Read full review Usability I'd give it a 10 except it didn't always render well on mobile devices, which caused some frustration for users. Otherwise it was easy to use, easy to manage, easy to make it look like "our" site, and very pleasant.
Read full review Support Rating Omnify's customer service has been pretty much always on point. Their chat feature is a great way to keep track of past communications and follow up on recurrent issues, and their response time is most of the times very quick.
Read full review Square Appointment is excellent at support! I have had several calls with them, and not one time have they dropped the ball, leaving me frustrated without a solution — not one time. The community forum in Square Appointment can answer most of the questions, but if I have had real issues, I am always able to talk to a person. That is very valuable to me as a customer. Read full review Alternatives Considered Before Omnify we used Jumbula. Jumbula made registering families much easier but Omnify has the benefit of auto-renew and auto-pay plus the membership set up in general is something new that Omnify provides. We have also used Formsite in the past but it requires a bit more administrative back end work for our employees than Omnify does.
Read full review Though office can offer a lot of appointment base tasks. Square appointments seem to help keep track, with a more direct approach. It helps to declutter integrations and information, that can often get missed and feel to convoluted. It's approach is more specific in handling appointment needs and scheduling. We would recommend it.
Read full review Return on Investment My ROI is calculated by customer satisfaction and Omnify allowed us to operate three community pools during a pandemic, making those that wanted to use community amenities able to do so in a measured and safe way. Read full review Ease of scheduling brings in more appointments Must have a card on system to schedule and prepay for an appointment Offers multiple types of appointments Cancellation fees Read full review ScreenShots