What users are saying about
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51 Ratings
28 Ratings

OnBase by Hyland

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51 Ratings
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Score 8 out of 100
28 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

OnBase by Hyland

Hyland Onbase is simple, effective, and just works for when it comes to content management systems. Many companies rely on static folder structures for storing information or Excel/Access tables which can easily become a mess whereas with Onbase every document is unique and access can be restricted/audited depending on user permissions. It allows for a company to easily take control of their information and be more productive.
Anonymous | TrustRadius Reviewer

SAP BPM

It is well suited when we need to integrate business processes with SAP ERP and SAP CRM - the solution can be integrated with business rules/procedures defined in SAP ERP/CRM and NetWeaver can be used to monitor the rules and flag off exceptions. When there are multiple workflows running, it tends to slow down running of these processes. Also, it entirely depends on SAP portal for it to run efficiently.
Shiv Shivakumar | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

OnBase by Hyland
9.0
SAP BPM
Content capture & imaging
OnBase by Hyland
9.1
SAP BPM
File sync, storage & archiving
OnBase by Hyland
9.5
SAP BPM
Document management
OnBase by Hyland
9.6
SAP BPM
Records management
OnBase by Hyland
8.5
SAP BPM
Content search & retrieval
OnBase by Hyland
9.2
SAP BPM
Enterprise content collaboration
OnBase by Hyland
9.4
SAP BPM
Content publishing & creation
OnBase by Hyland
9.0
SAP BPM
Security, risk management & information governance
OnBase by Hyland
9.4
SAP BPM
Contract lifecycle management
OnBase by Hyland
8.8
SAP BPM
Automated workflows
OnBase by Hyland
9.0
SAP BPM
Artificial intelligence
OnBase by Hyland
7.0
SAP BPM
Mobile support
OnBase by Hyland
8.8
SAP BPM
Integration
OnBase by Hyland
9.3
SAP BPM

Reporting & Analytics

OnBase by Hyland
SAP BPM
9.9
Dashboards
OnBase by Hyland
SAP BPM
9.9
Standard reports
OnBase by Hyland
SAP BPM
9.9
Custom reports
OnBase by Hyland
SAP BPM
9.9

Process Engine

OnBase by Hyland
SAP BPM
9.9
Process designer
OnBase by Hyland
SAP BPM
9.9
Process simulation
OnBase by Hyland
SAP BPM
10.0
Business rules engine
OnBase by Hyland
SAP BPM
10.0
SOA support
OnBase by Hyland
SAP BPM
10.0
Process player
OnBase by Hyland
SAP BPM
9.9
Support for modeling languages
OnBase by Hyland
SAP BPM
9.9
Form builder
OnBase by Hyland
SAP BPM
9.9
Model execution
OnBase by Hyland
SAP BPM
9.9

Collaboration

OnBase by Hyland
SAP BPM
9.9
Social collaboration tools
OnBase by Hyland
SAP BPM
9.9

Content Management Capabilties

OnBase by Hyland
SAP BPM
9.9
Content management
OnBase by Hyland
SAP BPM
9.9

Pros

OnBase by Hyland

  • Tools to assist with configuration changes especially for Workflow processes.
  • Easy to query the database to pull reports on usage.
  • Support for a wide variety of files that can be stored within the product.
  • Great support channels for resolving application issues.
Andrew Yoder | TrustRadius Reviewer

SAP BPM

  • Virtual paper trail. Iterations of process and current documentation are all stored as "artifacts", leaving a great trail.
  • Configuration of users. BPM somewhat magically determines which users will be impacted and automates rules.
  • A pro (that is also a con) is the design interface. If you know what you are doing, it is incredibly powerful and malleable.
Anonymous | TrustRadius Reviewer

Cons

OnBase by Hyland

  • Printing multiple drawings from a hit list.
  • We are currently working with our Value Added Reseller and Hyland to enable a print button that would allow us to print multiple drawings from a hit list. Our users might need entire sets of electrical one line diagrams or piping and instrument diagrams for plant operations or project work. The disabled option stems from the fact that some engineering drawings are created with external drawings (XRefs or external references) that are referenced inside a drawing. Because 99% of our drawings are simple drawings that do not use external references, the disable print button is a handicap. If not resolved in this issue, which is still our hope, Hyland is aware that the issue needs to be fixed in the future.
Anonymous | TrustRadius Reviewer

SAP BPM

  • Live readings would be nice.
  • Easier to maneuver
  • Work with all systems with the press of one keystroke
Stephanie Chapman | TrustRadius Reviewer

Likelihood to Renew

OnBase by Hyland

OnBase by Hyland 9.3
Based on 3 answers
Onbase is a multifunctional application that can integrate with nearly anything.
Anonymous | TrustRadius Reviewer

SAP BPM

SAP BPM 7.0
Based on 1 answer
As a big fan of SAP in general, the BPM solution fits right in with all the other things SAP does well, and does it with incredible efficiency
Anonymous | TrustRadius Reviewer

Usability

OnBase by Hyland

OnBase by Hyland 7.7
Based on 4 answers
Adoption and usability of OnBase have gone extremely well for us due to the system's ability to integrate with nearly any other system your organization uses. In addition to ease-of-use of Hyland's Unity and Web clients, modules like Application Enabler allow us to read information from any app in order to serve-up OnBase content to the end-user
Andy Barker | TrustRadius Reviewer

SAP BPM

No score
No answers yet
No answers on this topic

Support Rating

OnBase by Hyland

OnBase by Hyland 9.3
Based on 11 answers
In my experience with the customer support of OnBase, the issues that have been submitted were all addressed and fixed in a timely manner. There are also several ways to submit a ticket such as creating one online or calling the phone number provided on their site. An account manager, success advisor, and support team are all assigned to helping you with any questions or issues that arise and phone numbers and email addresses for each of those areas are provided as well.
Eric Zelina | TrustRadius Reviewer

SAP BPM

SAP BPM 5.0
Based on 1 answer
We have our own tech support for systems, I would say they probably could use more training on it, I don't really think it's anything regarding the SAP system, but more the knowledge they have on the system itself. It seems to take longer for them to fix any issues we may come across.
Stephanie Chapman | TrustRadius Reviewer

Implementation Rating

OnBase by Hyland

OnBase by Hyland 10.0
Based on 1 answer
N/a was not part of this decision process.
Anonymous | TrustRadius Reviewer

SAP BPM

No score
No answers yet
No answers on this topic

Alternatives Considered

OnBase by Hyland

We switched off of Perceptive Content because their support was absolutely horrendous and the company just completely stopped innovating. Their platform didn't provide the ability to integrate like OnBase does today. There are no limits to what we can achieve within OnBase. whereas we were very limited in what could be automated within Perceptive.
DocFinity (Evaluated)
We evaluated DocFinity at the same time as OnBase. They had similar capabilities in terms of integrations but severely lacked the infrastructure and team to implement it well. We were overwhelmed with their lack of knowledge around their system and their inability to listen to their customers.
Kyle Swearingen | TrustRadius Reviewer

SAP BPM

I found the initial setup of NetWeaver is much simpler than other products especially in an SAP environment where we have SAP ERP/HRM/CRM as it can be well integrated with other SAP products. The only drawback is the need/dependency on SAP Portal. It is better suited in an environment where SAP ERP is running.
Shiv Shivakumar | TrustRadius Reviewer

Return on Investment

OnBase by Hyland

  • We have leveraged OnBase to automate many tasks that have been paper driven in the past and are now electronic.
  • Because OnBase is so versatile, it has been the solution for projects that otherwise would have caused the system to purchase another application.
Anonymous | TrustRadius Reviewer

SAP BPM

  • Helped us harness integrated benefit from having SAP ERP/CRM by leveraging NetWeaver to define business processes/rules and monitor exceptions
  • Did not have any negative experience except for the fact that at times when multiple rules run, it can be somewhat slow
Shiv Shivakumar | TrustRadius Reviewer

Pricing Details

OnBase by Hyland

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP BPM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OnBase by Hyland
8.8
SAP BPM
9.9

Likelihood to Renew

OnBase by Hyland
9.3
SAP BPM
7.0

Usability

OnBase by Hyland
7.7
SAP BPM

Support Rating

OnBase by Hyland
9.3
SAP BPM
5.0

Implementation Rating

OnBase by Hyland
10.0
SAP BPM

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