3 Ratings
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Score 5 out of 100
49 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
Oracle Siebel Enterprise Marketing Suite (discontinued)
Customer data management / contact management
Oncontact
5.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Workflow management
Oncontact
4.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Territory management
Oncontact
5.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Opportunity management
Oncontact
5.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Contract management
Oncontact
4.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Quote & order management
Oncontact
4.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Interaction tracking
Oncontact
4.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Channel / partner relationship management
Oncontact
5.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Customer Service & Support

Oncontact
3.7
Oracle Siebel Enterprise Marketing Suite (discontinued)
Case management
Oncontact
5.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Call center management
Oncontact
4.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Help desk management
Oncontact
1.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Marketing Automation

Oncontact
8.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Lead management
Oncontact
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Email marketing
Oncontact
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

CRM Project Management

Oncontact
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Task management
Oncontact
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Reporting
Oncontact
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

CRM Reporting & Analytics

Oncontact
8.7
Oracle Siebel Enterprise Marketing Suite (discontinued)
Forecasting
Oncontact
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Pipeline visualization
Oncontact
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Customizable reports
Oncontact
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Customization

Oncontact
5.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Custom fields
Oncontact
4.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Custom objects
Oncontact
4.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Scripting environment
Oncontact
4.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
API for custom integration
Oncontact
7.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Security

Oncontact
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Single sign-on capability
Oncontact
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Role-based user permissions
Oncontact
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Social CRM

Oncontact
7.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Social data
Oncontact
7.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Social engagement
Oncontact
7.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Integrations with 3rd-party Software

Oncontact
7.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Marketing automation
Oncontact
7.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Platform

Oncontact
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Mobile access
Oncontact
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • Seamless customer communication
  • Easy access to account history and pertinent information
  • Training materials provided and is easily implemented
  • Sales analytics and data
  • Overall sales
Kenyata Garner | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • Siebel EMS tools have a long learning curve and are not very easy to use.
  • Siebel products do not integrate very well with thirds party products/services.
Gaurav Gautam | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

Oracle Siebel Enterprise Marketing Suite (discontinued) 10.0
Based on 1 answer
A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team
Anonymous | TrustRadius Reviewer

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

I would say honestly they are both really good programs. They would compliment each other quite well if they weren't competition. They both offer great opportunities for success and both have areas which need improvement. Overall, however, they are worth a shot.
Kenyata Garner | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • It has increased the business tactics as we have added more clients who wish to use this technology.
Lokesh Yadav | TrustRadius Reviewer

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Oracle Siebel Enterprise Marketing Suite (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oncontact
5.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
8.0

Likelihood to Renew

Oncontact
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
10.0

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