What users are saying about
3 Ratings
43 Ratings
3 Ratings
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Score 5 out of 100
43 Ratings
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Score 5.9 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Zendesk Sell

Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
Zendesk Sell
4.7
Customer data management / contact management
Oncontact
5.0
Zendesk Sell
6.6
Workflow management
Oncontact
4.5
Zendesk Sell
3.9
Territory management
Oncontact
5.0
Zendesk Sell
2.6
Opportunity management
Oncontact
5.5
Zendesk Sell
5.7
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
Zendesk Sell
6.1
Contract management
Oncontact
4.0
Zendesk Sell
5.3
Quote & order management
Oncontact
4.0
Zendesk Sell
2.9
Interaction tracking
Oncontact
4.5
Zendesk Sell
5.9
Channel / partner relationship management
Oncontact
5.0
Zendesk Sell
3.0

Customer Service & Support

Oncontact
3.7
Zendesk Sell
3.1
Case management
Oncontact
5.5
Zendesk Sell
2.9
Call center management
Oncontact
4.5
Zendesk Sell
2.4
Help desk management
Oncontact
1.0
Zendesk Sell
3.8

Marketing Automation

Oncontact
8.5
Zendesk Sell
4.9
Lead management
Oncontact
8.0
Zendesk Sell
5.3
Email marketing
Oncontact
9.0
Zendesk Sell
4.5

CRM Project Management

Oncontact
9.0
Zendesk Sell
3.5
Task management
Oncontact
9.0
Zendesk Sell
4.6
Reporting
Oncontact
9.0
Zendesk Sell
3.1
Billing and invoicing management
Oncontact
Zendesk Sell
2.9

CRM Reporting & Analytics

Oncontact
8.7
Zendesk Sell
4.5
Forecasting
Oncontact
9.0
Zendesk Sell
4.1
Pipeline visualization
Oncontact
8.0
Zendesk Sell
5.2
Customizable reports
Oncontact
9.0
Zendesk Sell
4.1

Customization

Oncontact
5.0
Zendesk Sell
4.9
Custom fields
Oncontact
4.5
Zendesk Sell
6.8
Custom objects
Oncontact
4.5
Zendesk Sell
3.3
Scripting environment
Oncontact
4.0
Zendesk Sell
3.6
API for custom integration
Oncontact
7.0
Zendesk Sell
5.7

Security

Oncontact
10.0
Zendesk Sell
4.4
Single sign-on capability
Oncontact
10.0
Zendesk Sell
2.8
Role-based user permissions
Oncontact
10.0
Zendesk Sell
6.0

Social CRM

Oncontact
7.0
Zendesk Sell
2.8
Social data
Oncontact
7.0
Zendesk Sell
2.9
Social engagement
Oncontact
7.0
Zendesk Sell
2.6

Integrations with 3rd-party Software

Oncontact
7.0
Zendesk Sell
4.1
Marketing automation
Oncontact
7.0
Zendesk Sell
5.5
Compensation management
Oncontact
Zendesk Sell
2.6

Platform

Oncontact
8.0
Zendesk Sell
6.2
Mobile access
Oncontact
8.0
Zendesk Sell
6.2

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Zendesk Sell

  • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
  • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
  • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
  • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
bryan robison | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Zendesk Sell

  • My manager and I both tried the trial before we purchased Zendesk Sell. We had multiple and reoccurring times of signing in problems. Zendesk support was confused a handful of times as well. This got to be very old when one just wants to sign and start working
  • Customer support was very helpful at other times but when we finally needed to cancel as the login just never seemed to smooth out, and some other using options had cliches, we wouldn't just cancel over the phone OR via email. SO we had to keep and pay $59 for three more months, though never using the program.
  • I do not recommend them. We had several glitches that snagged the work flow and productivity. We are in process of finding a new CRM.
Faerie Grace | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Zendesk Sell

Zendesk Sell 3.0
Based on 1 answer
We have moved on to a more robust option of CMS.
Jeremy Doyle | TrustRadius Reviewer

Usability

Oncontact

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
It really is easy to use, but just not enough behind it.
Jeremy Doyle | TrustRadius Reviewer

Support Rating

Oncontact

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 6.0
Based on 1 answer
The support team is good, but not great.
Jeremy Doyle | TrustRadius Reviewer

Online Training

Oncontact

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
Jeremy Doyle | TrustRadius Reviewer

Implementation Rating

Oncontact

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 8.0
Based on 1 answer
Simple, and straight forward.
Jeremy Doyle | TrustRadius Reviewer

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Zendesk Sell

Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
Matt Suozzo | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Zendesk Sell

  • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
  • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
Matt Meinel | TrustRadius Reviewer

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Zendesk Sell

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oncontact
5.0
Zendesk Sell
4.6

Likelihood to Renew

Oncontact
10.0
Zendesk Sell
3.0

Usability

Oncontact
Zendesk Sell
7.0

Support Rating

Oncontact
Zendesk Sell
6.0

Online Training

Oncontact
Zendesk Sell
7.0

Implementation Rating

Oncontact
Zendesk Sell
8.0

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