Likelihood to Recommend
I think One Signal is very well suited for mobile app owners who want to be in touch with their user base more easily by sending push notifications and in-app messages. I'm not sure how well that works for SMS messaging as I haven't yet tried it. I wouldn't necessarily recommend it if your in-apps are very rare.
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Vero tends to play nice with companies that have their websites as the primary source of truth. This allows them to send as many events as they need and develop more complex workflows that introduce conditionality into Vero emails. However, for those that rely more on Salesforce, it might have more limited applications. The product is fairly easy to use, so it's easy for multiple people on the team to pick it up and do what they need for their respective groups. On the other hand, creating email templates will require some knowledge of HTML/CSS, unless those are copied from another source. That would require another product of course that provides more robust layout editing features and templates.
Read full review Pros Send instant notifications without any delay. Provide all the necessary features for testing. Highly cost effective. Great system to handle huge volume. Great customer support. Read full review Email template editor allowed our developers to design emails to looks like beautiful marketing emails or basic personal emails. The Vero API allowed our developers to connect triggers and events from our visitors to kick start campaigns. Campaign flows were fairly easy to create and define. Read full review Cons Is still in development: we know OneSignal is still in development and sometimes it takes longer to create or fulfill certain features. Payment: payment menu is not at the glance, [and] is just difficult sometimes to find -it is a minor issue. Send to certain custom segments through specific OneSignal IDs; you can do it though API doing a GET call with tools like Postman. If this can be done from OneSignal it would be great. Read full review While Vero offers some WYSIWYG editing, it's on the limited side, as it mostly allows you to edit copy, but not necessarily the layout. The UI/UX has improved dramatically over the course of the last few years, but it can still lag from time to time and experience sluggishness. While reliability is really good, it does have lapses from time to time that will introduce delays into emails being sent out. Once or twice, the system went completely down for a period of time. Read full review Usability
I give an 8 in this question mainly for 2 reasons: the products even if they look like complete and are highly customizable and usable, they are still missing some logical features. For example, send messages to a list of users - now days you can do it with postman and get calls. A second example is App messaging that is still in development and has many opportunities.
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Their customer support has been top-notch. They are able to assist you in getting through any problems that you may have and respond in a very timely manner. I've dealt with them on 4-5 instances over the years and my issues were always resolved within a matter of a few business days.
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In my opinion, OneSignal documentation / API is more friendly [than]
. Maybe because
is already "too big," but OneSignal is focused on one solution that giving our notification through to our customer. In that case, OneSignal is chosen by our company. Several years after that,
announced it supported [the] iOs platform too but our company already using OneSignal to our notification provider.
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Vero's price tag is far more attractive but for what you will find to be clear and obvious reasons. Vero has no CRM unlike
. Vero also has limited tracking unlike the seemingly endless possibilities offered from
which as we all know comes with at a significant cost, often not feasible by a small startup company.
Read full review Return on Investment OneSignal has allowed us to grow number of subscribers in a short time. We are able to send our news and offers easily and instantly. We have become able to drive more website traffic and increase in sales. Read full review The overall costs of using Vero have been much lower than using two comparable products that handle transactional emails and newsletters, respectively. MailChimp has relatively recently integrated their Mandrill product for transactional emails, so that's worth looking at as well. Using a single product for many things lowers the learning curve, as team members only have to learn one product well, rather than several. While infrequent, Vero's outages have impacted our operations at times. If absolute reliability is crucial to your business, then you may have to find a larger provider with a more robust infrastructure. As mentioned, though, it hasn't been a big problem for us. Read full review ScreenShots