OneSpan Sign vs. Zoho Flow

OneSpan Sign is suited to many professional business situations. It is well used by the legal, security and compliance teams as well as many people within the financial functions. A lot of businesses have become very agile, and require a paperless environment to working. There are some companies and businesses who would prefer paper documents to be signed, which would not work as well as the paperless versions. I would use it in many different scenarios where I would prefer to have a paperless transaction

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For small—to medium-sized connections between different applications, Zoho Flow is quick and easy to set up and test. However, as a Flow becomes more complicated with multiple connections and decisions, it becomes more difficult to track errors and faults and manage changes. Some of this is due to the history not being detailed enough, and some is just the UI, where you can't zoom in and out and clearly see connecting lines for flows.

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• One can set up a workflow in which one can specify the order in which signatures have to be done.
• Customer service is great and always ready to go the extra mile.
• Pricing is very transparent, and there are no hidden charges.

• Works with all other Zoho apps to connect them together and share data
• User interface and dashboard are nice. Gives you a detailed look into flow history and/or audit of your flows
• The ability to set logic responses and incorporate custom functions makes the app even more powerful

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• Search capabilities can be improved by a great extent. We still can't search documents by name of the signatory
• Pricing seems a bit high when compared with other players in the market
• Data importing and exporting capabilities can be improved drastically

• Some history is missing, and not all error reporting is comprehensive enough on more complex functions.
• The ability to run tests on custom functions exists in other apps like CRM.
• Ability to create custom connections for OAuth like in the CRM application.

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Independently Invited by TrustRadius

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I don't see any reasons to change as their solution covers all my need for now. I could make even more integrations but that might be something that I will do down the road. I'm used to working with the interface and my data is all there as well.

Easy to use design and tool

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Flow can accomplish almost anything you want to do. It's imperfect, but it could be with just a few more features and better error management/visibility. For someone who's not a developer, this is a no-brainer. Having used other products in the past, like Zapier, this is as easy to use, if not even easier.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The product is so well designed and built that we rarely need to reach out to customer service. But we have reached out to them in case of downtime, and we have always gotten a satisfactory response. We never had to follow up, as customer service executives were very responsible.

I've reached out to the support team several times with assistance requests in Zoho Flow. Each time the team has answered my questions promptly and accurately. And because we are mainly integrating other Zoho apps their teams are perfectly positioned to solve our problems.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

My experience with OneSpan in the customer service has been very positive. However, since my experience with OneSpan is much more recent, most of my technical experience with OneSpan includes technical areas that were not available in other products at the time I was working with other products.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I've used Zapier and both programs are similar. Zapier has deeper integrations or more apps to integrate with but considering Flow's association with other Zoho apps this does it for us!

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Independently Invited by TrustRadius

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• It has done what we got it for. It has made it much easier for our advisers to do business with clients in remote areas.
• It has significantly reduced the time that it used to take to open a new account.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Quick and Easy to set up without the need for a Developer.
• Visibility into the history of flows and the ability to rerun is a big time saver.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info