OnPay vs. Quickbooks Workforce

OnPay works for me as a small business owner. It streamlines HR, Payroll and Employment Tax Filings - and it can be helpful in exploring benefit options with integrated partners. We run payroll for both of our companies through OnPay and haven't had any issues. The employees find it easy to use on their end, as well. The OnPay representatives are extremely proactive and communicate updates/changes in a very timely manner. If you have a substantial number of employees, it may be more efficient to look elsewhere due to cost.

Incentivized

Much of the front-end employee onboarding is handled via a simple link. Further, when the employees have questions about their time, schedule, pay stubs, etc., they know they can log in to Workforce and 9 times out of 10 get the answer to their question. It has saved me a lot of time in that aspect.

Incentivized

• It is easy to add new employees.
• It is easy to inactivate employees who leave the company.
• All quarterly and annual reports are completed and filed on a timely basis.
• Employees have direct online access to their paycheck as well as their W-2.

Incentivized

• Employee Onboarding.
• Withholding Management.
• Time Tracking.
• Time card records.
• Pay stubs.
• Tax Documents.

Incentivized

• You can add additional additions or benefit items such as a car allowance. The process required me to contact a representative as that wasn't as easy to navigate.
• The process for handling additional withholdings for pre-payed taxes required support to ensure the calculations were accurate.
• Process for on-boarding is a little tricky if you don't start the process from the point of hire. You can add various things easily but it reflects differently in terms of completion of an Employee file.

• Time off requests can get a little confusing, especially for hourly employees who may not be scheduled for 8 hours, but the default time off is set to 8 hours. I wish it matched their schedules because I have to correct time balances a lot.

Incentivized

We have used OnPay for a few years now and we do continue to renew our annual use of OnPay. We are only a small organization and although OnPay provides a lot of additional services that larger organizations might ind useful, OnPay still meets our limited requirements of running bi-weekly payroll and submitting our quarterly state and federal tax documents, and at a price that we still find affordable.

Incentivized

For a one geography business in a larger metro area not planning to expand tax geographies or do anything other than the same-ol, same-ol, then I think OnPay is great. Their biggest issue is tax support responsiveness - it's simply unacceptable yet they seem to not be concerned about it at all.

Because of the overall simplicity of the program. Most everything is designed in a very user friendly way. There are not too many steps, the interface is easy to use with proper training

OnPay immediately responds to any of my inquiries.

Incentivized

No complaints on OnPay's integration with Xero.

Incentivized

They have always solved my problems and answered the questions I had. In the earlier years, they were much better and faster but in recent years there appears to be not as much people available so this results in more email requests.

Incentivized

Easy to implement and easy to convert any other payroll reports to the OnPay system when making the switch

Incentivized

OnPay is tremendously less expensive and technically superior to Quickbooks in my opinion. OnPay is less expensive and offered the ease of managing a restaurant payroll that was better in my opinion than When I Work. My experience when evaluating all of the payroll products that I felt the company could afford was that OnPay had a superior staff of professionals who knew their product and could explain how to use it most clearly.

Incentivized

Quickbooks Workforce is much better than Zoho. More functionality.

Incentivized

OnPay works.

Incentivized

• Massive time savings. Wonderfully easy to use interface.
• I've loved the Chat feature. It's provided quick clear direction from your staff for me at times when it was needed.
• I've had very minimal worry about the tax filings and am grateful for that component of your automation.
• During the recession we experienced as a result of COVID19 I was particularly grateful we were able to have guidance from your team on how we needed to handle ERC credits. We did run into filing issues there, but were able to resolve them in the end.

Incentivized

• Quickbooks Workforce has had positive impact on our business objectives
• Our ROI has been good.

Incentivized