Likelihood to Recommend This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
Read full review Rydoo (formerly Cardwise)
I would recommend it for someone who wanted to track reimbursed expenses
or credit card expenses, but there is not enough in Rydoo to work with these two distinct categories of items separately. It is not a good fit for someone looking to have their expenses seamlessly reimbursed (like
Expensify ). I do recommend it if you need to work with multiple currencies, because it makes that easy.
Read full review Pros Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with. Tasks are easily designed to automate processes in your business workflow. OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice. Read full review Rydoo (formerly Cardwise)
Saves recent accounts so you do not have to search for them each time you are adding receipts Matches transactions quickly Reads receipt details accurately Read full review Cons Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages). Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly. During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires. OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration. Read full review Rydoo (formerly Cardwise)
Support responsiveness. Features to detail what has actually been reimbursed vs. what has been reported. More flexibility in setting approval flows. Read full review Likelihood to Renew It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems. Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir. OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
Read full review Rydoo (formerly Cardwise)
Usability In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
Read full review Rydoo (formerly Cardwise)
Reliability and Availability The system up time was reliable and that was never anything we ever had any concerns/issues with.
Read full review Rydoo (formerly Cardwise)
Performance The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
Read full review Rydoo (formerly Cardwise)
Support Rating As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
Read full review Rydoo (formerly Cardwise)
When Rydoo is responsive, support is just fine, but there have been times when our requests for support have gone unanswered for more than a day when their queue has indicated response times much shorter than that.
Read full review In-Person Training Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
Read full review Rydoo (formerly Cardwise)
Online Training We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
Read full review Rydoo (formerly Cardwise)
Implementation Rating It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
Read full review Rydoo (formerly Cardwise)
Alternatives Considered OpenAir accurately reflects changes in real-time as well as lends itself to see where a draw is at, when payment is expected and what percentage of the contract has been billed or approved to date. This helps with project billing and tracking as well as cash flow. Quickbooks lacks the ability to show progress draws, approved changes, and pending changes on a given project where OpenAir excels.
Read full review Rydoo (formerly Cardwise)
Expensify was easy to use too but I feel like Rydoo does a better job of capturing receipt info with less work on the users end. Also with Rydoo you don't have to create a report, you can just submit expenses as you go. With
Expensify you had to create a report first which added extra unnecessary work with no benefits.
Read full review Scalability Once the system is setup, it's easy to manage and maintain.
Read full review Rydoo (formerly Cardwise)
Return on Investment It covers our requirements for time tracking and project/resource management better than the previous solution we used. Project managers are happier having this tool for their job and also because it is running on the cloud as opposed to running on-prem. It doesn't help in any way improving the "chasing" of the people that don't submit their time-sheets in time. This one stayed the same as before. Read full review Rydoo (formerly Cardwise)
Rydoo saves time, which saves money. I'm able to make and check expenses quickly. Rydoo was easy to learn and integrate. It didn't require lengthly training so it smoothed the onboarding process for new hires. Rydoo centralizes internal communication about specific expenses, since you can leave comments. Read full review ScreenShots