What users are saying about
38 Ratings
1 Ratings
38 Ratings
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Score 6.6 out of 100
1 Ratings
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Score 10 out of 100

Likelihood to Recommend

OpenAir PSA

This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
Anonymous | TrustRadius Reviewer

TickTick

TickTick works well for personal use - managing daily and/or recurring to do's through a variety of lists. These can be renamed as needed. This has contributed to an increase in the completion of projects for me. TickTick also works well for collaboration on a list by list basis. Say that I have a project at work that I need to work with a teammate on - I can create the list and share it with my teammate. From there we can tag-team the project. There is the option for adding to-do lists inside of a top-level list and areas for commenting by the collaborators. This allows us to bypass unneeded meetings or emails to remember what needs to be done next on the project. TickTick may be less suited for situations where photos or files need to be shared for a project or for more complex project management.
Kristin Cole | TrustRadius Reviewer

Feature Rating Comparison

Project Management

OpenAir PSA
5.2
TickTick
9.5
Task Management
OpenAir PSA
5.0
TickTick
10.0
Resource Management
OpenAir PSA
7.9
TickTick
7.0
Gantt Charts
OpenAir PSA
4.7
TickTick
Scheduling
OpenAir PSA
8.9
TickTick
10.0
Workflow Automation
OpenAir PSA
3.7
TickTick
Team Collaboration
OpenAir PSA
4.5
TickTick
10.0
Support for Agile Methodology
OpenAir PSA
4.1
TickTick
Support for Waterfall Methodology
OpenAir PSA
5.7
TickTick
10.0
Document Management
OpenAir PSA
4.0
TickTick
Email integration
OpenAir PSA
3.7
TickTick
Mobile Access
OpenAir PSA
6.2
TickTick
10.0
Timesheet Tracking
OpenAir PSA
7.4
TickTick
Change request and Case Management
OpenAir PSA
3.5
TickTick
Budget and Expense Management
OpenAir PSA
3.7
TickTick

Professional Services Automation

OpenAir PSA
6.1
TickTick
Quotes/estimates
OpenAir PSA
5.4
TickTick
Invoicing
OpenAir PSA
7.4
TickTick
Project & financial reporting
OpenAir PSA
5.0
TickTick
Integration with accounting software
OpenAir PSA
6.6
TickTick

Pros

OpenAir PSA

  • Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
  • Tasks are easily designed to automate processes in your business workflow.
  • OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.
Anonymous | TrustRadius Reviewer

TickTick

  • Organizing tasks into lists.
  • Allowing for notifications and reminders for tasks.
  • Allowing tasks to be one time or recurring.
  • The ability to share lists with other people for collaboration.
  • Fully functional mobile app.
Kristin Cole | TrustRadius Reviewer

Cons

OpenAir PSA

  • Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
  • Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
  • During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
  • OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.
Anonymous | TrustRadius Reviewer

TickTick

  • The task reminders are in the form of a notification - it would be nice to have an email option.
  • All tasks due on the same day/time show up as one notification versus separate - this can be hard to separate as far as task planning goes.
Kristin Cole | TrustRadius Reviewer

Likelihood to Renew

OpenAir PSA

OpenAir PSA 8.2
Based on 7 answers
It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
Anonymous | TrustRadius Reviewer

TickTick

No score
No answers yet
No answers on this topic

Usability

OpenAir PSA

OpenAir PSA 9.4
Based on 4 answers
In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
Anonymous | TrustRadius Reviewer

TickTick

No score
No answers yet
No answers on this topic

Reliability and Availability

OpenAir PSA

OpenAir PSA 10.0
Based on 3 answers
The system up time was reliable and that was never anything we ever had any concerns/issues with.
Anonymous | TrustRadius Reviewer

TickTick

No score
No answers yet
No answers on this topic

Performance

OpenAir PSA

OpenAir PSA 9.0
Based on 3 answers
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
Anonymous | TrustRadius Reviewer

TickTick

No score
No answers yet
No answers on this topic

Support Rating

OpenAir PSA

OpenAir PSA 5.3
Based on 6 answers
As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
Bryan Parry | TrustRadius Reviewer

TickTick

TickTick 10.0
Based on 1 answer
In all honesty, we have never needed to reach out to TickTick for support.
Kristin Cole | TrustRadius Reviewer

In-Person Training

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
Anonymous | TrustRadius Reviewer

TickTick

No score
No answers yet
No answers on this topic

Online Training

OpenAir PSA

We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
Anonymous | TrustRadius Reviewer

TickTick

No answers on this topic

Implementation Rating

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
Anonymous | TrustRadius Reviewer

TickTick

No score
No answers yet
No answers on this topic

Alternatives Considered

OpenAir PSA

Previously we used a custom application running on top of Oracle ERP. One of the reasons we chose OpenAIR was because it was covering our requirements for time tracking and project/resource management, much better than the custom app. In addition we got other features like: project teams, task assignments etc. Another reason we chose it was its integration with NetSuite which we have chosen to be our new ERP, integration that is still very basic.
Cristian Bodnarasec | TrustRadius Reviewer

TickTick

In researching options for our task manager, we chose to use TickTick because it was the most user-friendly. The platform made sense to us, is intuitive to use, is affordable for our needs, and has "smart" features that make our jobs easier. Trello is a great program and has the option for lists and things, but wasn't best suited for what we needed. There are a lot of other great features that Trello has that we don't need so chose to stick with a simpler program. We found Todoist after implementing TickTick and it looks like another great program but didn't have other things that we needed so we didn't consider switching.
Kristin Cole | TrustRadius Reviewer

Scalability

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
Once the system is setup, it's easy to manage and maintain.
Anonymous | TrustRadius Reviewer

TickTick

No score
No answers yet
No answers on this topic

Return on Investment

OpenAir PSA

  • OpenAir allows our organization to fully understand our resourcing needs, which helps provide background info when scoping new SOWs. This means our SOWs and timelines are more accurate and budgeted correctly.
  • OpenAir saves time for our organization, which ultimately helps us become more efficient in our work.
Anonymous | TrustRadius Reviewer

TickTick

  • Our spaced out, recurring projects are getting done ON TIME instead of sporadically or not at all.
  • Our team is 20% less stressed about tasks because they are reminded of tasks and projects that need to be completed, instead of going off of memory. This has increased morale.
  • Ideas for business development are remembered and implemented more frequently because we have a place to write them down - instead of talking about them once and forgetting about it altogether.
Kristin Cole | TrustRadius Reviewer

Pricing Details

OpenAir PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TickTick

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OpenAir PSA
6.7
TickTick
10.0

Likelihood to Renew

OpenAir PSA
8.2
TickTick

Usability

OpenAir PSA
9.4
TickTick

Reliability and Availability

OpenAir PSA
10.0
TickTick

Performance

OpenAir PSA
9.0
TickTick

Support Rating

OpenAir PSA
5.3
TickTick
10.0

In-Person Training

OpenAir PSA
10.0
TickTick

Implementation Rating

OpenAir PSA
10.0
TickTick

Scalability

OpenAir PSA
10.0
TickTick

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